Haxby Group Practice
Haxby/Wigginton Hlth Ctr., 2 The Village, Wigginton, York, North Yorkshire, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad system for telephone contact
Rated 3 stars out of 5
by Alethea Barnett - Posted on 30 August 2023
It is unbelievable how difficult it actually is to get an appointment to meet specific needs. I was discharged from hospital and told I would be contacted by by practice to have clips removed following surgery this needs to be done 10-14 days. I did not receive a call and I actually had to phone the appointment I originally made was satisfactory as I am currently reliant on family and friends to assist me to attend appointments. I received a text message to say my appointment had incorrectly been booked with another appointment which I am unable to attend as cannot get support at that time. I have spent over an hour this morning waiting on the phone to try to rebook asap and am currently awaiting them to phone me back. I hope I am wrong but would not be surprised if I do have to chase up again. It is also difficult to find how to put a formal complaint in which I do wish to do. Actually appointments and treatment from doctors and nurses is my practice is actually very good.
Visited August 2023
Review titled Haxby Group Practice
Replied on 30 August 2023
Thank you for taking the time to post a review. I am sorry that you are unhappy with our telephone and appointment system. If you would like to contact me at hnyicb-ny.haxbypatientexperience@nhs.net with your concerns I will be happy to look into this for you. Kind regards Karen Walton Patient Experience Administrator
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Review titled Waste of time, I give up
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
Terrible system. About 8 weeks ago (maybe more) I spent 2 days on the phone trying to book an appointment. Gave up with the phone and set up an online request for phone call. After hearing nothing I gave up and now, months later I get a random message saying my doctor has booked me in with the physio next week. I've had no phone call from the doctor to discuss the problem and had no option with time or day. I can't just take a random day off work at the drop of a hat so I'm going to have to cancel the appointment and will probably not get another appointment for weeks. Why don't the doctors actually call you to discuss the problem and why did I spend ages setting up an online appointment , giving times I can attend an appointment? I got given a random appointment that I've already said is a time and day I can't do due to work without talking to anyone about the issue. Also had bad service when my toddler son was sick and had a nasty eye infection. The doctor obviously couldn't be bothered and just told us to go to boots and get the staff in there to diagnose the problem. The boots staff were great but we were in and out, on the phone and sending pictures from boots to the doctors and back all day. The doctors then prescribed over the phone without seeing him to use a steroid cream on his eye which says on the label do not use on face or on children of his age. What a shambles of a company
Visited July 2023
Review titled Haxby Group Practice
Replied on 24 July 2023
Thank you for sharing your experience with our practice. We are sorry to hear about your problems and would be happy to look into them for you. If you wish for us to assist you with your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net. Thank You Piotr Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Joana Mikneviciene - Posted on 20 July 2023
A very poor service. I rung this morning Haxby group at Orphard Health Centre to book an appointment due to my bad cough. Later on I received a message that clinician has reviewed my medical concern and advised a routine appointment. The message says they will contact me when an appointment becomes available within five weeks. They never take cough seriously and I was never given a diagnosis when I saw GP due to bad cough a few years ago .
Visited July 2023
Review titled Haxby Group Practice
Replied on 21 July 2023
Dear Ms Mikneviciene Thank you for your review if you would like to contact us at hnyicb-ny.haxbypatientexperience@nhs.net we will be happy to look into your concerns. Kind regards Karen Walton Patient Experience Team
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Review titled Poor practice again.
Rated 1 star out of 5
by kevin Jonathan wilson - Posted on 18 June 2024
As a Type 1 diabetic it's essential to be able to put repeat scripts in, unfortunately this place has trouble doing it, I've tried since yesterday to order a prescription but the surgery wishes to review it, the device lasts 14 days and is prescribed by the hospital, surgery just needs to issue it
Visited June 2023
Review titled Haxby Group Practice
Replied on 24 June 2024
Dear Mr Wilson Thank you for leaving your review on the 18th June expressing your dissatisfaction with our repeat prescription process. I can see that you requested your diabetic repeat prescriptions on the 17th June and this was actioned within 24 hours of receiving your request. Re-authorisation of your medication may be required as part of our monitoring protocol for your repeat medications for safety reasons and this extends to all our patients. For this reason, we please ask that you allow us at least 7 working days before you run out of your prescriptions so we have sufficient time in case a re-authorisation may be required and in your case I can see you get your items on a monthly script. Kind Regards Piotr Patient Experience Team
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Review titled Poor Service
Rated 2 stars out of 5
by Simon - Posted on 04 June 2023
I have been trying to book an appointment for nearly a month to have blood samples taken for my 3 monthly diabetes check and a serum check and have not received a call back. I have made two calls to the surgery to try and make an appointment and was told I would be contacted back on both occasions but nothing no call backs no messages left. Tried to make another call 20 mins on hold yet I was number 1 in the queue! had to cancel the call to get back to work. Think I am going to change practices as the service from Haxby Group is terrible. I would not recommend to anyone
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Thank you for your feedback. If you wish for us to look into your concerns, then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to help. Kind Regards Piotr Patient Experience Team
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Review titled Terrible Service
Rated 1 star out of 5
by David & Linda Powell - Posted on 04 June 2023
3rd May 2023 attended Forge surgery to pick up prescription and make an appointment for my husband. i followed an elderly gentleman with very bad mobility who enquired about an appointment for blood taking. He was told he would "have to go to Monks Cross as they did not do blood taking anymore". He asked if there was a bus service, her answer was " I do not know." So unhelpful. I decided, i would take him when I got seen to. i recieved my prescription (great service now). Then asked to book my husband in for his annual well man clinic. I was told "You now have to book in at Nimbus" They do not do any of them anymore here. I asked, where abouts Nimbus was. Her answer was Acomb. end of conversation. i went to find the elderly gentleman, but i had missed him. I felt so sad we treat our elderly so badly. I found the telephone number if Nimbus and phoned recieved an appointment yesterday 4th June 2023 3.30pm & 4pm for me as i was due one also. Arrived at Nimbus to be told my husband needs to have his at the GP's as he is over 75yrs old. i went in for mine to be told "Oh I cannot do yours also, as you are on beta blockers" Three weeks and all that organisation to go there. wasted a whole afternoon and now back to square one. if we phone the practice to make an appointment, you recieve a generic msg saying you will recieve an appointment within 6-8 weeks. Have paid 50 yrs x 2 contributions into our health service is unacceptable and the worst service we have ever had in our lives.
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Dear Mr and Mrs Powell, Thank you for your feedback regarding our service. Please could you email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled Dreadful
Rated 1 star out of 5
by Chris - Posted on 04 May 2023
Dreadful. My usual, supportive, doctors have both left. Have to wait at least 45 minutes on the phone, so forced to use an (adequate) online booking system. However, it then takes days to hear back, and only then by text. Been waiting since Christmas (4 months now) for a consultation regarding uncomfortable digestive symptoms, and had to self-diagnose and treat online, (rightly or wrongly.) Unless it’s life threatening, it seems you will only ever receive telephone contact. When I felt a lump in my throat, was asked to photograph it. Impossible! Never heard back when I stated this. My family and I do not feel adequately supported by this surgery at all, and it would seem that many other reviews agree. I hope they will listen to their patients, and start to improve things drastically.
Visited May 2023
Review titled Haxby Group Practice
Replied on 05 May 2023
I would like to thank you for your feedback about your experience with us. I am sorry that you feel dissatisfied with your recent experience, and I can assure you that we are looking into your concerns and will respond in due course. Kind Regards Piotr Patient Experience Team
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Review titled Gone way down hill
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
Phoned practice to see nurse as had sore eye. Told to see community eye care. I live 2 mins from surgery. Nearest eye care knaresbourgh. Phoned dr 4 days later no appointments phone 111. Did so ended up in hospital for 2 hrs saw a nurse. Treatment for eye shingles and 7.50 in parking.
Visited April 2023
Review titled Haxby Group Practice
Replied on 26 April 2023
Thank you for your feedback. If you would like us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with them. Many Thanks Piotr Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by ralph cater - Posted on 13 April 2023
contacted doctor this morning I was called back in minutes and the doctor dealt with my problem and sent medication imediatley Fantastic service the best I could have asked for
Visited April 2023
Review titled Haxby Group Practice
Replied on 17 April 2023
Good morning Mr Cater Thank you for your lovely review. At Haxby Group we always appreciate any feedback given. Kind regards Karen Walton Patient Experience Administrator
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Review titled Would Not Recommend
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Been trying to get my son in to see a doctor for the past 3 weeks, to be told they can only give me a telephone appointment which is over a month away and If it becomes more urgent to ring 111 or I can ring back every day to see if they can fit him in but would recommend for me to fill out online form for it to be ignored. Honestly disgusted with the service. What does it take for you to actually see a doctor? Wouldn’t recommend I wish I never changed over to this practice I should have stayed with modality.
Visited March 2023
Review titled Haxby Group Practice
Replied on 29 March 2023
Thank you for your feedback about our service. If you would like us to assist you with your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be more than happy to help. Kind Regards Piotr Patient Experience Team