Haxby Group Scarborough
Lawrence House Medical Centre, 1 Belgrave Crescent, Scarborough, North Yorkshire, YO11 1UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
How many people are going to be overlooked before this GP surgery is taken in hand. I have never abused the services offered by a gp, but having reached the age of 67 I find myself housebound. I've tried requesting on 3 separate occasions a GP visit and each time I'm fobbed off with a diagnosis from miles away. (No video link) I've tried explaining everything & that something is wrong, but no one is listening. The last time I didn't even get past the receptionist, just accused I'm not housebound. I'm reaching the end of my patience. What do we do as patients when our requests are ignored?
Visited January 2023
Review titled Haxby Group Scarborough
Replied on 06 February 2023
Good morning Thank you for leaving your feedback. I'm sorry that you have felt you have had a negative experience. If you would like to pass me your details and I will investigate this for you. Hnyicb-ny.haxbypatientexperience@nhs.net
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Review titled Poor practice
Rated 1 star out of 5
by Mr Clive Brion - Posted on 12 March 2023
10 March 2023 I have been kept waiting for nigh on a month for 24hour 7days a week headaches which never go away and all I want is a doctor to diagnose my problem. This may seem harsh but your advertising for new patient yet it seems you can't handle those you already have. I also accept you are very busy and possibly short of doctors but this doesn't solve my problem , every time I ask why the long wait I receive the same response ie the clinician has reviewed your problem and you will just have to wait until an appointment is available. How long is this liable to be? I do apologise for being so vociferous but I'm at my wits end with these headaches I beg you please help me?
Visited January 2023
Review titled Haxby Group Scarborough
Replied on 20 March 2023
Dear Mr Brion. Thank you for leaving your feedback. We have responded to you by letter. Best wishes Haxby Scarborough
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Review titled Worst practice
Rated 1 star out of 5
by Malcolm Taylor - Posted on 15 December 2022
This is worst experience I have ever had with a doctor surgery. When you ask for a appointment you get a email telling you to wait 4 weeks and if you contact them you are lied to about there being no appointments, I phoned 111 and got a consultation within 2 hrs after being told there were none for that day or the next. I don’t visit doctors often but when I do it’s needed. I have a symptom that I’ve had for 2 months, I have received two separate prescriptions that didn’t clear symptom so I contacted surgery again to be told I would get appointment in next four weeks, I contacted surgery again and appointment was reduced to one week. If the doctor had done the job right in the first place I wouldn’t be going back, but, because they didn’t I now have to suffer for another week or may be two until it suits them to sort out problem.
Visited December 2022
Review titled Haxby Group Scarborough
Replied on 02 February 2023
Many thanks for leaving a review if you would like to discuss this further please email your details to hnyicb-ny.haxbypatientexperience@nhs.net Thank you
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I wanted to make an appointment with the doctor because I have pain that prevents me from working every day. I got a message that my phone visit will be in 3 days. I didn't get help and I have to endure the pain for the next three days.
Visited November 2022
Review titled Haxby Group Scarborough
Replied on 30 November 2022
Thank you for your email. If you would like to contact me further to discuss this, please email concerns/suggestions to hnyicb-ny.haxbypatientexperience@nhs.net. Thank you Patient Experience Administrator
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Review titled telephone consultation
Rated 2 stars out of 5
by Michelle - Posted on 14 September 2022
waited 4 weeks for telephone consultaion, they rang 10.48,1049,1050 unfortunatley i cannot predict when i need to go to the toilet if they had given me 4 minutes i would have been available. spoken to surgery they say i would have to go back on the waiting list. Such bad service
Visited September 2022
Review titled Haxby Group Scarborough
Replied on 30 November 2022
Thank you for your email. If you would like to contact me further to discuss this, please email concerns/suggestions to hnyicb-ny.haxbypatientexperience@nhs.net. Thank you Patient Experience Administrator
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Review titled All looks good on paper
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
As someone living with a serious mental illness, I'm used to a lack of empathy from medical staff but these folks are raising the game. I get that reception teams are gatekeepers but that only works is they have some sort of mental health training and a smidgen of empathy. To be dismissed as not needing to see the GP despite new meds leaving me feeling suicidal just made me feel utterly worthless. I wouldn't have even thought to review until seeing the social media posts about suicide awareness and supporting mental health. Maybe you should actually do it instead of paying lip service and wearing the tshirts for a photo opportunity. I've stayed with Haxby as they have a couple of GP's who actually seem to care about mentally ill patients but the rest of the staff just treat you like an annoyance.
Visited September 2022
Review titled Haxby Group Scarborough
Replied on 30 November 2022
Thank you for your email. If you would like to contact me further to discuss this, please email concerns/suggestions to hnyicb-ny.haxbypatientexperience@nhs.net. Thank you Patient Experience Administrator