Hayes Medical Centre
157 Old Station Road, Hayes, Middlesex, UB3 4NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely bad
Rated 1 star out of 5
by Sophie - Posted on 28 August 2024
The doctor was not solving my problem and giving me pressure and telling me she cant help me with my situation and it made me very sad and made excuses that there is no solution that she can’t refer me to hospital and was making me depressed
Visited August 2024
Hayes Medical Centre has not yet replied.
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Review titled Most caring Doctor ever
Rated 5 stars out of 5
by Jose Afonso - Posted on 28 June 2024
I belong to another practice, had appointment for my son the Doctor was amazing good and caring, she explained all with calming voice, asked for second opinion to a friend. Didn't kept her name but for sure NHS should have more Doctors like this one
Visited June 2024
Hayes Medical Centre has not yet replied.
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Review titled Much improved practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I would like to complement the surgery for the improvement in the service received in the past 3 years. From the receptionists to the doctors, the whole service is vastly improved and it is far more welcoming and helpful than in previous years.
Visited January 2024
Hayes Medical Centre has not yet replied.
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Review titled Very professional and helpful
Rated 5 stars out of 5
by Mariam - Posted on 30 May 2023
I am very satisfied with the service i get there. Never had any problems with them and the staff always tries to be helpful and understanding. Highly recommend this GP cause the team is really professional
Visited May 2023
Hayes Medical Centre has not yet replied.
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Review titled Highly recommend
Rated 5 stars out of 5
by Maria - Posted on 30 May 2023
I am with this practice already 4 years and I am very happy to have chosen them. Nice and polite team, professional doctors. Also for my baby whenever I needed I got quick assistance and check up. Thanks for your hard job
Visited February 2023
Hayes Medical Centre has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I called to book a GP appointment and was put with a nurse who told me she couldn't help me and to call back. I called back to book another GP appointment and was given a same day appointment as I have a serious issue which needs checked. The receptionist called me 20 minutes before the appointment time to advise not to attend as they had given my appointment to someone else with a higher priority. I am unwell and I also needed to see a Doctor. I was then told to call back to book another appointment. This service is appalling!
Visited November 2022
Review titled Hayes Medical Centre
Replied on 16 May 2023
Thank you for your comment and we are very sorry you have found the service less than you expected. We would be happy to discuss this with you should you wish.
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Review titled Not a good practice
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
I always have a problem getting my meditation from here, I have been tacking these meds on a regular basis and I try and order them before as I know what they are like, they say you still have a weeks worth. Then when you order them two days before which they recommend, you never get them on time or they come out with never received email or they blame the pharmacy that they are taking too long. When you call the pharmacy they say they have not had the prescription from the doctor. In this place is always the same I have made loads of complaints but never get a response back from them it’s such a joke. Sometimes your waiting for one hour just to get in touch with them when you want an appointment it’s always one or two weeks wait. Then the place forces you to leave a good rating as they say they need to bring there ratings up as they was very low. This has happened a lot someone would think that they would sort out these issues and learn from them.
Visited November 2022
Review titled Hayes Medical Centre
Replied on 16 May 2023
Thank you for your comment and we are very sorry you have found the service less than you expected. We would be happy to discuss this with you should you wish.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
This is an honest review - this gp practice is simply awful, you have to wait over an hour just to get through to reception. When I finally got through I wanted to book an emergency appt and they told me a Doctor will call between 10am - 1pm but no one called me at all! I have called again to wait another hour on the phone such terrible service. I’m in pain & agony and already went to A&E but was advised it would be best to see my own GP in case I need a specific referral that only the GP can do. In the time I’ve been registered with this GP I’ve not once been able to speak or see a doctor at all and honestly it’s so upsetting. I’m looking for alternatives GPs as honest to God….Hayes Medical Centre is terrible!
Visited October 2022
Review titled Hayes Medical Centre
Replied on 16 May 2023
Thank you for your comment and we are very sorry you have found the service less than you expected. We would be happy to discuss this with you should you wish.