Headlands Surgery
20 Headlands, Kettering, Northamptonshire, NN15 7HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Headlands Pharmacists
Rated 4 stars out of 5
by Lionel Oie - Posted on 23 July 2024
I had a call from the headlands pharmacist today to discuss my medication and to offer any help I may need after answering the questioner. The young lady was very helpful and also supportive of the issues I am dealing with.
Visited July 2024
Headlands Surgery has not yet replied.
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Review titled Going the extra mile
Rated 5 stars out of 5
by J Welsh - Posted on 24 June 2024
The fantastically helpful pharmacist at this practice arranged a large number of medications be changed for PEG delivery….and I was able to pick them up the same day. She even followed up with us to make sure everything was OK.
Visited June 2024
Headlands Surgery has not yet replied.
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Review titled Excellent support from practice pharmacist
Rated 4 stars out of 5
by ann-marie black - Posted on 07 July 2024
The practice pharmacist has been wonderful in her support with new medication I am taking. I have recently gone from taking no medication to 5 tablets per day and she thoroughly checked I was okay with the medication and followed up shortly after to ensure all was going well - she explained everything kindly, patiently and clearly and was very helpful.
Visited June 2024
Headlands Surgery has not yet replied.
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Review titled New Asthma Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Advised New Asthma Nurse. Recieved 2024 review 2 mins over the phone. Not impressed at all and I appreciate the service needs stream lining and I’m all for it but I have access to my notes lol Trigger - emotions hmm .. considering my lymph nodes are all up and have been over ten days now which has an impact on my breathing maybe you will offer better advise at my 2025 review when I’m next booked in … overall I cannot moan about the service of the GPs but this gave me no reassurance at all . I doubt this would be fit for purpose for many patients.
Visited June 2024
Headlands Surgery has not yet replied.
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Review titled Reception
Rated 5 stars out of 5
by Virginia - Posted on 09 May 2024
Over the past couple of years , I’ve found the older lady with the grey short hair initial S as I’ve found you can’t include names the receptionist to be very helpful she seems to sense your urgency and for me anyway I’ve been very grateful that when I’ve walked in and have seen her she has been polite compassionate and helpful. If I walk through the door and see her on reception the relief is phenomenal. So I wanted to take the time to say a big thank you to all the team at headlands but especially her.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Virginia, Thank you for such positive feedback, we will ensure this is shared with the team and S. Kind Regards Alice Grant Patient Services Manager
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Review titled So impressed with recent care
Rated 5 stars out of 5
by Michelle Bell - Posted on 18 May 2024
From the receptionists that have gone above and beyond to help me in the lead up, for my Aunt and Uncle who have relocated here, to the care my Aunt received at her first appointment with the GP there.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Michelle, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager
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Review titled Great practice
Rated 4 stars out of 5
by Joyce Crowther - Posted on 10 June 2024
I was listened to, I was examend and prescribed the medication, I should have had, if only I could have seen a professional 2 months prior. Still not 100% recovered.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Joyce, Thank you for such positive feedback regarding the clinician, we will ensure this is shared with the team. I am sorry to hear of your difficulties accessing appointments, we have made some changes in recent weeks and hope this is helping. Kind Regards Alice Grant Patient Services Manager
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Review titled Extremely professional, attentive and helpful GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
I booked a telephone appointment to discuss with a GP about having annual bloodtests. The designated GP phoned as as arranged. He was extremely diligent and professional in determining what tests would be required, and promptly instigated via the internet the necessary mechanics.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Patient, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager
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Review titled Impossible to book an appointment
Rated 2 stars out of 5
by Dave - Posted on 29 April 2024
For several Months I have tried repeatedly to book an appointment by phone, turning up at the surgery and now using the Anima online system and have failed miserably at every attempt. It would appear that they do everything in their power to avoid seeing patients that only require occasional assistance because they closed the online system for medical requests by 7.05am every day. Not everyone needs to see a doctor same day however, there is absolutely no oportunity to even book a non urgent scheduled appointment within a reasonable timeframe. Is it any wonder that A&E departments are at bursting point when the surgery seems to so everthying within their power to discourage patients from visiting in person.
Visited April 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Dave, I am sorry to hear of your difficulties accessing services. Please be reassured we do not manually close Anima however once clinical capacity has been reached, it does close for new requests to ensure safe practice until the following day. Patients can still access services by calling us and reception will help you submit an Anima request. If you would like to discuss your concerns further you can contact the surgery and ask to speak with Natalie, management support or myself. Kind Regards Alice Grant Patient Services Manager
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Review titled lovely GP
Rated 5 stars out of 5
by Lauren - Posted on 15 April 2024
brought my new baby to see one of the GPs and he put my mind at ease. Was very thorough and explained everything as he was doing it, thank you Headlands
Visited March 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Lauren, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager