Headstone Road Surgery
107 Headstone Road, Harrow, Middlesex, HA1 1PGContact details and opening times
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Reviews
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
We have been with the GP practice for over 1 year. Have called many times to get appointments for various ailments. Never managed to see a doctor. Not sure for what am I paying the Immigration health surcharge of more then £1000 every year to NHS. It seems like its only phone consultant GP service.
Visited February 2023
Review titled Headstone Road Surgery
Replied on 12 April 2023
We are sorry to learn of your frustration with our appointments system. Due to sustained and overwhelming demand, and in line with many GP Surgeries in the UK, we use a telephone triage methodology. An appointment is initially made with a patient to speak to the appropriate Clinician over the telephone (it could be a GP, Clinical Pharmacist, Advanced Nurse Practitioner, Practice Nurse or HCA,) and once they have spoken with the patient and if they think they need to see them face to face, they will book to see the patient on the same or following day. We have been operating this way for the last two and half years and it continues to be the most efficient and effective way of dealing with as many patients as possible. We know from recent Patient Surveys that the vast majority of our patients are very happy with the way we work (once they understand how the process works) as they do get to speak to the appropriate Clinician within short timeframe and are seen face to face where necessary, usually on the same day. As you have not left your name, we are sadly unable to check whether you actually spoke with a Clinician but if you would like to book appointment to see a Clinician (again initially over the telephone) please call Reception.
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Review titled Poor service and no communication
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I requested 5 repeat prescribed medication. This is the 3rd time, that we collected the medication there's always missing. I went to the GP and spoke to the receptionist to complain and asked to have an asthma care review. We moved to this GP since March 2020 and my daughter never receive an appointment for asthma review. Its already 2023. My daughter have asthma and allergic rhinitis Condition but I m not sure, if the GP knows about it. I will definitely raised a complaint Safeguarding and Negligence.
Visited February 2023
Review titled Headstone Road Surgery
Replied on 06 February 2023
We are very sorry to hear of your dissatisfaction regarding repeat prescriptions. In order to resolve this situation quickly, it would be very helpful if you could kindly contact the Practice Manager as soon as possible. She will also be able to arrange for your daughter to have an asthma review with one of our Clinicians very quickly.