Health and Beyond
175 Steelhouse Lane, Wolverhampton, West Midlands, WV2 2AUContact details and opening times
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Stephanie Parry - Posted on 01 March 2024
Booking appointments is ridiculous. Spend hours in phone queues to be welcomed abruptly by a receptionist who then huffs and puffs for even calling. Struggle to even book babies immunisations as there is only one person in the entire world that can do this and is never there. The only way you find this out is by waiting in over an hour long phone queue 🙄. Awful service awful care . I get an all round general feel they do not care about anybody. Better off taking yourself to accident and emergency. Should be struck off
Visited February 2024
Review titled Health and Beyond
Replied on 06 March 2024
Hi Stephanie. Thank you for your comment. I'm sorry to hear that you have had a bad experience when visiting or when ringing the Practice. I appreciate that there have been issues with patients waiting for sometime for their call to be answered. To try and help with our demand we have now introduced total online triage which allows you as the patient to navigate your way to the most appropriate care without the need to phone the practice. This new process enables patients to complete a new or improved online form via our website, on the phone or in reception. This will mean that you receive the right care, at the right time, with the right person. We will respond to your query appropriately and in the most convenient way. By following a ‘Total Triage’ pathway, we are creating more capacity, because the way we respond is quicker, more efficient and more accessible to you. I am also unsure why you were unable to book your baby in for their imms. I will ensure that this is highlighted to the admin team as any member of the admin team would be able to book this for you. I am sorry again for your bad experience. If you would like to discuss further then please speak with the Practice Manager.
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Review titled Poor Service
Rated 1 star out of 5
by Mr Daryl Turner - Posted on 28 February 2024
I have been trying for two weeks to get a repeat prescription for blood thinning medication regarding a heart condition. Despite visiting the surgery, telephoning the surgery and sending online applications, I am still waiting. I am promised it will be done but always, tomorrow. Guess what, tomorrow never comes at Health & Beyond. As a patient for almost 50 years, I am beyond frustrated.
Visited February 2024
Health and Beyond has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Gail Jordan - Posted on 15 January 2024
Had to wait 2 weeks for my meds the pharmacy and the surgery blaming each other for the none arrival of my medical seriously thinking of going to another practice and pharmacy
Visited January 2024
Review titled Health and Beyond
Replied on 04 March 2024
I'm very sorry that you experienced a delay of 2 weeks for your medication. I would be more than happy to speak with you to see where the issue lay and to ensure that this doesn't happen again. Apologises once again for the inconvenience this caused you. Kind regards Practice Manager.
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Review titled Ridiculous!!!!
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
No duty of care given !! Trying to get a prescription after the memory clinic told them my dad needs a certain thing ( who has vascular dementia ) and they can’t even do that after a week !!!! This is the same every month he needs his medication when it should be on repeat but they have taken it up on themselves to decide what’s best for my dad and not listen to the specialists who actually know what my dad is going through and knows what he needs, I get no help at all and I work full time as well as my dads main carer, but I spend most of my days chasing the doctors to do their job !! Worst experience ever with this surgery !!
Visited December 2022
Review titled Health and Beyond
Replied on 04 March 2024
So sorry for this late response due to change in Practice Manager. I do hope this has been resolved for you but I am more than happy for you to attend the Surgery if this is not the case and we can look into resolving this for you. Kind regards Practice Manager.