Heart of Bath
45 Upper Oldfield Park, Bath, Avon, BA2 3HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The receptionist was rude & not pleasant
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I rang the practice on behalf of my daughter as she was upset. I waited an hour to be handed over to a rather officious women who called me agressive. It was actually her who was being short with me. It was a ver unpleasant experience & has made me want to change surgeries as it has happened before. I think it may have been the same person. It’s not called for when you are phoning for help.
Visited January 2024
Review titled Heart of Bath
Replied on 24 January 2024
Thank you for your review, we are sorry to hear that you have experienced this with Heart of Bath. If you wish to discuss this further, please do not hesitate to email our Practice Manager, bswicb.heartofbath@nhs.net
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
This practice has recently closed its car park completely to all patients, including disabled. It appears that the convenience of staff (who now use the car park) trumps patients who cannot.
Visited October 2023
Review titled Heart of Bath
Replied on 04 October 2023
Thank you for leaving feedback regarding the parking at Oldfield Surgery. Unfortunately the parking situation around Oldfield Park is out of the Surgeries hands, this is a council decision. We have had to use our car park for staff use, otherwise we would have no staff to man the Surgery, as most staff live outside of Bath. There is parking behind the surgery by the school which is for two hours and not permit restricted. Disable patients which have a blue badge are not restricted where they park on the road. With thanks
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Review titled Positive experience every time
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Stood behind a patient that was very rude to receptionist at the time of my visit . The receptionist done a great job of remaining professional. The Surgery covers a large area and is always busy and the staff are doing their best . Plenty of parking behind the surgery
Visited August 2023
Review titled Heart of Bath
Replied on 30 October 2023
Thank you so much for your positive review with supporting the staff at Heart of Bath. It's much appreciated. with thanks
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Review titled Excellent support
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Yesterday, I received excellent support from Reception at 1pm and from a GP at 3pm. Very much appreciated, especially as the practice was clearly so busy.
Visited April 2023
Review titled Heart of Bath
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to send Heart of Bath such a positive review, we will forward to our staff. We are glad to have been able to assist you. With thanks Heart of Bath
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Review titled Can't book an "ordinary" GP appointment
Rated 2 stars out of 5
by Frank Thynne - Posted on 14 March 2023
After some hunting to find out how to register an NHS account, and eventually succeeding, I am disappointed that I still need to waste time in a long telephone queue to make a non-covid, non-vaccination, and non-urgent GP appointment.
Visited March 2023
Review titled Heart of Bath
Replied on 15 March 2023
Dear Mr Thynne We have noted that you are already registered for online access with Heart of Bath, where you can view available appointments. We have a few ways you can contact HOB for a routine appointments, email us on bswicb.appointments.HeartofBath@nhs.net, via on line services, (which you are registered for). We only release GP routine appointment two weekly, so if you have looked and can't see any, then unfortunately there aren't any appointments available. If you have any further queries, please do not hesitate to contact us via email or contact the practice on our webiste. Thank you