Heart of Bath
45 Upper Oldfield Park, Bath, Avon, BA2 3HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent support
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Yesterday, I received excellent support from Reception at 1pm and from a GP at 3pm. Very much appreciated, especially as the practice was clearly so busy.
Visited April 2023
Review titled Heart of Bath
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to send Heart of Bath such a positive review, we will forward to our staff. We are glad to have been able to assist you. With thanks Heart of Bath
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Review titled Can't book an "ordinary" GP appointment
Rated 2 stars out of 5
by Frank Thynne - Posted on 14 March 2023
After some hunting to find out how to register an NHS account, and eventually succeeding, I am disappointed that I still need to waste time in a long telephone queue to make a non-covid, non-vaccination, and non-urgent GP appointment.
Visited March 2023
Review titled Heart of Bath
Replied on 15 March 2023
Dear Mr Thynne We have noted that you are already registered for online access with Heart of Bath, where you can view available appointments. We have a few ways you can contact HOB for a routine appointments, email us on bswicb.appointments.HeartofBath@nhs.net, via on line services, (which you are registered for). We only release GP routine appointment two weekly, so if you have looked and can't see any, then unfortunately there aren't any appointments available. If you have any further queries, please do not hesitate to contact us via email or contact the practice on our webiste. Thank you
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Review titled Excellent experience
Rated 5 stars out of 5
by Elizabeth Tayler - Posted on 31 March 2023
I have had to call the Oldfield Surgery twice in the past week, on two urgent issues, and got an immediate appt at St James, last week and a call back from a doctor this morning within half an hour. Staff were extremely kind and understanding. Highly recommend Heart of Bath.
Visited March 2023
Review titled Heart of Bath
Replied on 31 March 2023
Dear Miss Tayler Thank you so much for taking the time to leave such positive feedback regarding the Surgery and your experience with us. We have passed this on to the staff, which they will appreciate. With thanks Heart of Bath
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Review titled Worst service I’ve ever received
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
As a young woman I feel as though when a problem arrises medically it is already hard enough to be taken seriously, and not dismissed as something ‘hormonal’ or ‘period’ related. I recently joined this surgery and unfortunately became very ill not long after. I developed all the symptoms of an internal infection and was given numerous urine tests. Once the doctors had told me it wasn’t an infection and that they had ruled out it wasn’t anything fatal, I was dismissed and had no follow up, even though I continued to feel unwell and told them this. I repeatedly called and asked what can be done to help me, no one was bothered or interested in helping me, even though my symptoms were so bad I could not attend university, my part time job or even get out of bed. I was the told by one of the doctors that my symptoms are from my anxiety, and that my anxiety could be making the symptoms up… I can’t begin to explain how frustrating it is to feel unwell and to be told you’re imagining the symptoms. I was also told that I was put down for referrals multiple times by different doctors, only to find out now that I wasn’t put down for any and that I was being continuously lied to. I’m appalled by the service I’ve received. I will not be using this surgery anymore and if anyone I know in Bath wants to be taken seriously and seen by a doctor, I would not recommend this practice.
Visited November 2022
Review titled Heart of Bath
Replied on 28 December 2022
Dear Patient, thank you for your feedback, we apologise and sympathise that your experience with the Surgery was unsatisfactory, and are disappointed you didn't receive the care you needed. If you would like to contact Sara Roper our Practice Manager on bswicb.heartofbath@nhs.net she can address any problems that have arisen. with thanks
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Review titled Great practice.
Rated 5 stars out of 5
by Catherine Goodwin - Posted on 09 November 2022
Great efficient and caring service every time. Receptionists are wonderful as are the doctors and nurses. Well done and Thank you
Visited November 2022
Review titled Heart of Bath
Replied on 09 November 2022
Dear Ms Goodwin, Thank you for taking the time to leave Heart of Bath such a positive review. We will make sure we pass this on to all staff. With thanks again.