Heart of Bath
45 Upper Oldfield Park, Bath, Avon, BA2 3HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent support
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Yesterday, I received excellent support from Reception at 1pm and from a GP at 3pm. Very much appreciated, especially as the practice was clearly so busy.
Visited April 2023
Review titled Heart of Bath
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to send Heart of Bath such a positive review, we will forward to our staff. We are glad to have been able to assist you. With thanks Heart of Bath
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Review titled Can't book an "ordinary" GP appointment
Rated 2 stars out of 5
by Frank Thynne - Posted on 14 March 2023
After some hunting to find out how to register an NHS account, and eventually succeeding, I am disappointed that I still need to waste time in a long telephone queue to make a non-covid, non-vaccination, and non-urgent GP appointment.
Visited March 2023
Review titled Heart of Bath
Replied on 15 March 2023
Dear Mr Thynne We have noted that you are already registered for online access with Heart of Bath, where you can view available appointments. We have a few ways you can contact HOB for a routine appointments, email us on bswicb.appointments.HeartofBath@nhs.net, via on line services, (which you are registered for). We only release GP routine appointment two weekly, so if you have looked and can't see any, then unfortunately there aren't any appointments available. If you have any further queries, please do not hesitate to contact us via email or contact the practice on our webiste. Thank you
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Review titled Excellent experience
Rated 5 stars out of 5
by Elizabeth Tayler - Posted on 31 March 2023
I have had to call the Oldfield Surgery twice in the past week, on two urgent issues, and got an immediate appt at St James, last week and a call back from a doctor this morning within half an hour. Staff were extremely kind and understanding. Highly recommend Heart of Bath.
Visited March 2023
Review titled Heart of Bath
Replied on 31 March 2023
Dear Miss Tayler Thank you so much for taking the time to leave such positive feedback regarding the Surgery and your experience with us. We have passed this on to the staff, which they will appreciate. With thanks Heart of Bath
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Review titled Worst service I’ve ever received
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
As a young woman I feel as though when a problem arrises medically it is already hard enough to be taken seriously, and not dismissed as something ‘hormonal’ or ‘period’ related. I recently joined this surgery and unfortunately became very ill not long after. I developed all the symptoms of an internal infection and was given numerous urine tests. Once the doctors had told me it wasn’t an infection and that they had ruled out it wasn’t anything fatal, I was dismissed and had no follow up, even though I continued to feel unwell and told them this. I repeatedly called and asked what can be done to help me, no one was bothered or interested in helping me, even though my symptoms were so bad I could not attend university, my part time job or even get out of bed. I was the told by one of the doctors that my symptoms are from my anxiety, and that my anxiety could be making the symptoms up… I can’t begin to explain how frustrating it is to feel unwell and to be told you’re imagining the symptoms. I was also told that I was put down for referrals multiple times by different doctors, only to find out now that I wasn’t put down for any and that I was being continuously lied to. I’m appalled by the service I’ve received. I will not be using this surgery anymore and if anyone I know in Bath wants to be taken seriously and seen by a doctor, I would not recommend this practice.
Visited November 2022
Review titled Heart of Bath
Replied on 28 December 2022
Dear Patient, thank you for your feedback, we apologise and sympathise that your experience with the Surgery was unsatisfactory, and are disappointed you didn't receive the care you needed. If you would like to contact Sara Roper our Practice Manager on bswicb.heartofbath@nhs.net she can address any problems that have arisen. with thanks
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Review titled Great practice.
Rated 5 stars out of 5
by Catherine Goodwin - Posted on 09 November 2022
Great efficient and caring service every time. Receptionists are wonderful as are the doctors and nurses. Well done and Thank you
Visited November 2022
Review titled Heart of Bath
Replied on 09 November 2022
Dear Ms Goodwin, Thank you for taking the time to leave Heart of Bath such a positive review. We will make sure we pass this on to all staff. With thanks again.
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Review titled Well organised Flu Vaccination drive
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2022
To express thanks for a smooth, well organised visit this morning for a flu vaccination. Thank you to all of the staff.
Visited October 2022
Review titled Heart of Bath
Replied on 03 October 2022
Dear Patient, thank you very much for taking the time to feedback regarding the flu vaccination clinic you attended. We are pleased you found this services useful. We will pass this feedback on to all the staff involved. With thanks Heart of Bath
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
I have been constantly phoning to make an appointment with a GP for about 3 weeks. Usually in a phone queue of 20 or more! They advise to book online so I do this only to find there are no available appointments not only for the next month but the foreseeable future. I then decide to go to the surgery at oldfield park to book an appointment and although the waiting room is empty I am told by the receptionist that there are no appointments available for the next 3 weeks so I ask to book one after that and quess what, there are no appointments available. This is not providing an NHS service, it’s providing no NHS service.
Visited October 2022
Review titled Heart of Bath
Replied on 05 October 2022
Dear Patient, thank you for your review, we do understand your frustration. We are constantly trying to change the way we work and make more appointments available to patients. If you in future, you email us on our appointments email: bswicb.appointments.heartofbath@nhs.net we will respond with the next available appointment. This is the most effective way to contact Heart of Bath for an appointment. With thanks
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Review titled Very good quality of service
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2022
With the situation as it is patients having to wait longer for an appointment because it's so busy and the medical staff are working exceptionally hard, the staff work really hard and are really caring and helpful and I know doctors are struggling at the moment but I still feel looked after and I just think this is such an achievement.
Visited October 2022
Review titled Heart of Bath
Replied on 07 October 2022
Dear Patient, thank you for taking the time to leave us such a positive review, we do understanding how frustrating it is to get through to us and get an appointment, we are also trying to improve this situation. Thank you once again, Heart of Bath
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Review titled Very helpful and reassuring
Rated 4 stars out of 5
by Emma - Posted on 11 October 2022
It was very easy to book a non-urgent gp appointment for my son. The phone line was very busy so I sent an email and got a call back a few hours later. I was expecting to have to book a phone appointment first but the receptionist recommended going straight for a face-to-face appointment. When we saw the doctor she was very helpful and reassuring and discussed treatment options with me and my son, before sending a prescription through to our local pharmacy. Thank you.
Visited September 2022
Review titled Heart of Bath
Replied on 12 October 2022
Dear Emma, Thank you for taking the time and leave a review. We are pleased that your experience with Heart of Bath brought you and your son a positive outcome. We will pass this on to the all the staff. With thanks
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Review titled Excellent care
Rated 5 stars out of 5
by John - Posted on 20 August 2022
Very prompt response to my phone call. I was seen on the same day and investigated. The doctor contacted me with the results and arranged a hospital referral. Very reassuring and efficient
Visited August 2022
Review titled Heart of Bath
Replied on 22 August 2022
Thank you for your feedback, we are so pleased that your experience with the Heart of Bath was positive. I will pass this on to the Practice Manager and Reception staff. With thanks for taking the time to leave a review.