Heartwood Medical Practice
Swadlincote Health Centre, Civic Way, Swadlincote, Derbyshire, DE11 0AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feedback on recent appointment with abiodunjo
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2025
I am writing to express my disappointment with my recent appointment. I was unaware of the clinic’s updated policy restricting appointments to discussing **one problem per 15-minute slot**. This was unclear during booking, and I feel the system is impractical—if only one issue can be addressed, why allocate 15 minutes if some concerns could be resolved more quickly? Additionally, I found abiodunjo demeanor **unpleasant and dismissive**. As someone who rarely books GP appointments (only when painkillers or basic medication fail), I needed help understanding the **root cause of my pain**, not just a recommendation to “take paracetamol.” Being told to mask symptoms without investigating the underlying issue left me feeling unheard and frustrated.
Visited February 2025
Review titled Heartwood Medical Practice
Replied on 04 February 2025
Dear patient, We are sorry that you feel our service didn't meet your expectations. We do encourage patients to share the details of the reason(s) for booking an appointment so that if there are multiple concerns, we can ensure that a double appointment is allocated so that the consultation time is adequate. Please email ddicb.heartwoodmedicalpractice@nhs.net FAO Practice Manager in order for us to investigate your concerns in line with our practice complaints procedure. You will need to include your full name and date of birth for us to be able to assist. Many thanks.
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Review titled Great practice
Rated 5 stars out of 5
by Jo K - Posted on 10 October 2024
Getting my flu jab was quick and easy. My daughter and I go together every year and we were both seen quickly, jabbed and out within minutes. The nurses were friendly and provided a welcoming and calm environment. They asked a few questions including checking our demographics and that we have no allergies etc
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by David Robinson - Posted on 10 October 2024
Went for a flu jab no waiting straight in and out very pleased. The nurses were very polite and pleasant.
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
I am an anxious patient but the team made me feel relaxed from greeting at the door to my flu jab and after care
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2024
Excellent, efficient and very friendly confidential vaccination. Thank you so much for reassuring me throughout
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Great Practice
Rated 4 stars out of 5
by Mrs. S. Stevenson - Posted on 12 October 2024
Efficient, smooth running dealt with quickly. Thank you to the nurses and staff greeting us on arrival
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Flu vaccination
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
The surgery is always well organised when they do the role out of the flu vaccination. You choose your appointment and then on the day you just walk in one door and get vaccinated and walk out the other. Efficient, quick and easy.
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Very friendly practice
Rated 5 stars out of 5
by Daiv - Posted on 10 October 2024
Incredible friendly and quick flu clinic. In and out in less than 5 mins. Everyone Icame into contact with were excellent.
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Claire Bennett - Posted on 10 October 2024
I have always found this surgery really helpful Flu jab clinic was well organised. There were friendly faces welcoming me on arrival and signposting where to go. I was in and out in a matter of minutes. Very friendly. Thank you
Visited October 2024
Heartwood Medical Practice has not yet replied.
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Review titled Good practice
Rated 3 stars out of 5
by Jane - Posted on 12 October 2024
Flu jab was a very fast and no fuss experience. Very much a walk in walk out experience. Surgery was quiet and I was directed on entry and shown into the treatment room. A quick verification of identity and questions regarding allergies. Flu jab done in seconds and out. I must have only been in the surgery for 3-4 mins max. Thank you for a fast service
Visited October 2024
Heartwood Medical Practice has not yet replied.