Heath Lane Medical Centre
Heath Lane, Great Boughton, Chester, Cheshire, CH3 5UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Asthma and health check
Rated 4 stars out of 5
by Elizabeth Temple-Murray - Posted on 18 October 2024
Asthma review and health check were professional and informative. Great to have the information to manage my own health care better.
Visited October 2024
Heath Lane Medical Centre has not yet replied.
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Review titled Importance of prompt medication review
Rated 2 stars out of 5
by Kevin - Posted on 10 April 2024
I needed to order my meds before going on holiday. Logged in and found I needed a meds review. Visited the practice and explained the situation. The receptionist could only offer a phone review in 4 weeks time but said that she had now ordered my meds. I went to well pharmacy 5 days later and they had received nothing from a GP. I returned to reception and explained the issue. Receptionist asked for help from other receptionist and between them, they confirmed my telephone review and again said my meds were now ordered. Following day, back to well pharmacy following txt to say meds were ready and found only one of my two regular meds had been ordered. Even though the missing item was available for collection towards the end of the following day I had no time left to collect it before going on holiday. A pharmacist recommended an alternative which, it turned out. I had a reaction to. Result: I needed treatment, tests, CT scan abroad. A simple review in the week following my initial request would have saved the loss of a holiday and a substantial insurance claim.
Visited March 2024
Heath Lane Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I have nothing but good to say about this practice. Everyone has been so helpful and kind whenever their expertise has been needed. Recently the lady on reception went out of her way to assist me because the online prescription procedure was proving problematic.
Visited October 2023
Heath Lane Medical Centre has not yet replied.
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Review titled Deteriorated beyond belief
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Had a recent health check and was advised to request a further advanced nurse appointment next day. Next day I am told appointments for advanced nurse weren’t available and would need to call back after 10.00am four days later. Four days later I call after ten and cannot be put through try later. Try later (after several attempts10.20) and I get recorded voice saying I am seven in que but press a specific number to receive callback. Pressed the number and - No callback has occurred since! So I am not pursuing any further attempts and will just deal with my excessive pain and my other worrying symptoms. The concerning thing is I’ve never seen a doctor in the past three years. Actually feeling cared for anymore from this practice has left the room! Times are hard I know but seriously what’s happened to this practice?
Visited January 2023
Heath Lane Medical Centre has not yet replied.
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Review titled Great Practice - intolerable impatient doctor
Rated 1 star out of 5
by Peter Watson - Posted on 22 December 2022
Need a different doctor. Rattles on with a super expanded question, one tries to answer said question, only to be talked over. It is then that one has to repeat ones self. So tiring. Just a note, about the notes that need to be read, prior to calling up about the notes you should have read. I am contemplating switching to a different medical centre.
Visited December 2022
Heath Lane Medical Centre has not yet replied.