Heathbridge Practice
Heathbridge Med Practice, 125 Upper Richmond Road, Putney, London, Greater London, SW15 2TLContact details and opening times
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Reviews
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Review titled Perfect customer service always
Rated 5 stars out of 5
by Sarah - Posted on 07 August 2024
I sent for a problem with my hair scalp and that i need prescription for something to help And dr elizabeth vernon just replied in minutes and prescribed Diprosalic for me and it was helpful
Visited July 2024
Review titled Heathbridge Practice
Replied on 02 October 2024
Dear Sarah Thank you for your feedback about using the Accurx online to contact us with your medical query. We aim to respond on the day within a few hours depending on demand. We are pleased it worked well for you and will pass on your feedback to the GPs involved in the Accurx triage responses. Best wishes Dr Barnes
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Review titled Great care from the Dr
Rated 5 stars out of 5
by Marie A Adams - Posted on 03 May 2024
I have many problems with my mobility and other issues and recently dislocated my knee and it’s caused me massive problems. The Dr was very caring in a telephone appt and is the only medic in the whole time since I had this accident who asked me how I am managing daily living activities I told him it’s very difficult indeed. He can also be relied upon to make swift referrals and has a very caring calm professional manner. He is a credit to the practice. Thank you d.l
Visited April 2024
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Marie Thank you for taking the time to submit this feedback about your telephone appointment and the caring response from the doctor. It is very encouraging that you felt listened too and your onward referrals were organised swiftly. We will continue to strive to offer the best service possible and hope that your situation is improving now. Best wishes Dr Barnes
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Review titled Fantastic practice
Rated 5 stars out of 5
by Alex - Posted on 08 March 2024
Excellent practice - I've generally had good experiences here, and often find how lucky I am to be registered here when discussing with friends about their own experiences at other practices. Queries tend to be addressed promptly, and a recent appointment I had has been one of the best I've had since moving to the UK. The GP took time to really understand the patterns of my chronic condition and devise a plan with me to improve how it is managed. I left feeling heard, hopeful, and like I had an understanding of my care. Thank you!
Visited February 2024
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Alex Thank you for taking the time to give us feedback about your experience of services and care at Heathbridge. We are delighted your appointment went well and you felt listened to and had confidence in the doctor and the plan for your care. We try to provide patient centered care and your positive feedback is very encouraging. Thank you Dr Barnes
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Review titled Fantastic practice with great staff!
Rated 5 stars out of 5
by Giorgia - Posted on 12 April 2024
The Heathbridge Practice deserves more than five stars. I reached out as I found a pea-size lump in my right breast and they got me an appointment within days. At the appointment, I struggled to find the lump again, but the doctor was really patient and assured me we could take all the time needed to find it and check it. Once found and inspected, I was referred to the hospital for a scan (thankfully it was just a cyst). Everything was handled professionally and quickly, making me feel reassured and at ease.
Visited January 2024
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Giorgia Thank you for letting us know about your experience of medical care at Heathbridge and ability to be seen when you were concerned about a lump. We are very happy to know you felt reassured and at ease and that the outcome was not serious. We will let the team know about your positive feedback. Thank you Dr Barnes
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Review titled Fabulous service
Rated 5 stars out of 5
by Douglas Elliott - Posted on 20 December 2023
Heathbridge’s focus on keeping its patients healthy is very impressive. They are constantly looking to make sure I stay well. Issues are tackled early and many of their actions are preventative. The staff are always sympathetic, engaging, professional and clearly genuinely care. Congratulations and thank you. Simply brilliant!
Visited December 2023
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Douglas Thank you for submitting such positive feedback about your experience with our practice. It is very encouraging to know that our efforts in prevention such as immunisation programmes and regular reviews and blood tests for patients on regular medication have benefited you. We aim to offer patient centred care and your comments reflect that this is the case for you.We will pass on your feedback to the team. Best wishes Dr Barnes
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Review titled Excellent practice
Rated 5 stars out of 5
by Louise - Posted on 18 December 2023
I joined Heathbridge practice this year after moving house and recently had twins. I have been so impressed with the care received compared to my previous GPs and particularly compared to experiences of friends in the area trying to get appointments arranged for their babies. Online service is so impressive and quick, for example medications needed or physio referral when pregnant. The GPs and nurse I have met when having postnatal check and appointments for babies have been friendly, professional and very competent. They really give the impression that they care. I could not recommend this practice enough.
Visited December 2023
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Louise Thank you for taking the time to provide such positive feedback of your experiences and the services we offer here at Heathbridge. We work extremely hard to offer a service that meets the needs of all our patients including on line access, telephone and in person appointments. We are delighted to know you have felt supported since moving to Putney as life as a new mother with twins is challenging. We will pass on your kind comments to the team. Best wishes Dr Barnes
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Review titled Friendly efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
Having moved to sw15 from north of the river, I was wary of local gp services as many seem to attract criticism. I must say Heathbridge Practice was a pleasant surprise. It has been less than a year but all has been first class so far....consulations, prescriptions, advice are all excellent
Visited October 2023
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Patient Thank you for your feedback about your positive experience of care and services at Heathbridge since you joined. We are striving to provide patient centered care and welcome feedback about ways in which we can improve. Your positive feedback is very encouraging. Thank you Dr Barnes
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Review titled excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I was abroad without my medication, uncertain what to do and had an immediate and reassuring response to my on-line query. This is the second time I have had an excellent outcome to an on-line query to Heathbridge practice and had prompt advice and help.
Visited May 2023
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Patient Thank you for your positive feedback about your experience of using the on line service through the website to submit a query. We are very encouraged that it worked well for you and will let the online triage team know about your feedback. We have tried to make the website user friendly and the on line enquiry service easy to use. Thank you Dr Barnes
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Review titled Highly recommended GP
Rated 5 stars out of 5
by Archana Govindaswamy - Posted on 09 May 2023
I’ve registered with this GP and using their services 2 yrs now. Receptionists & doctors are super helpful. I would like to mention couple of incidents. One lovely lady printed my test report with 2 minutes and no pushback for my request. Another is my recent visit where the doctor and front desk staff (it is a shame that the feedback stopped me from mentioning their names) was so kind and took immediate test and feedback (This is after 6pm) which is mind blowing where my friends are still wondering how my GP is so helpful. Front desk also helped me to register my GP account with NHS, which is amazing. 200% recommend this GP. Kudos to the team for your help & support.
Visited April 2023
Review titled Heathbridge Practice
Replied on 03 October 2024
Dear Archana. Thank you for taking the time to give feedback on your experience of care at Heathbridge. We will let the reception team know and your positive feedback is very encouraging. We will continue to strive to offer the best service possible. Thankyou Dr Barnes
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Review titled Terribly disappointing
Rated 1 star out of 5
by Dr Farzad Motlagh - Posted on 21 November 2022
Their staff made an appointment for me, and I am temporarily disabled, on crutches, dependent upon other’s assistance after the recent operation I have had and the practice was aware of this. At the time of appointment the receptionist said that my name was not in the system! He then went to the manager of the practice and the manager simply said to come back tomorrow!!! They couldn’t care less and the way they handled this indicated that this was a very normal happening, as if it regularly happens in this practice. Utterly disappointing!
Visited November 2022
Review titled Heathbridge Practice
Replied on 02 October 2024
Dear Dr Motlagh Thank you for your feedback which you also submitted on Google. Dr Allen replied at the time and apologised as below : Dear Farzad, my sincerest apologies for any mix up. I have spoken with the team and it's regrettable we were unable to fit you into an emergency slot when we realised there had been an oversight Dear Farzad, my sincerest apologies for any mix up. I have spoken with the team and it's regrettable we were unable to fit you into an emergency slot when we realised there had been an oversight. I am very sorry that you have been inconvenienced and need to return for treatment on a different day. Hopefully your future experiences at the practices will meet your expectations.