Heathcot Medical - Knaphill Surgery Branch
Redding Way, Redding Way, Knaphill, Woking, Surrey, GU21 2DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2025
The patient experience at Knaphill Surgery has been plummeting for years. Getting an in person appointment with a dr is nigh on impossible. Receptionists can be hit and miss and gate keep appointments to an extreme degree. The doctors, when you can get an appointment to see one are usually good but after my latest appointment with a nurse, I am convinced that this surgery has hit rock bottom. There was very little listening going on, just interrupting at every opportunity. No empathy displayed whatsoever. They have no time to listen to you but instead want to fob you off with vague explanations just to get you out of the door. Then they get angry when you as the patient want to advocate for your own healthcare. This latest interaction was one of the most unprofessional displays in patient care that I have ever encountered. If this is evidence of things to come, it is no surprise at all why this surgery is currently rated as "Requires Improvement" by CQC.
Visited January 2025
Review titled Heathcot Medical - Knaphill Surgery Branch
Replied on 09 January 2025
Thank you for taking the time to leave your comments. We are sorry to hear of your experience and would love to look into this further. To enable us to do this and if you would like us to, please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
The booking system is absolutely diabolical. Impossible to get appointments and spend most days on the phone or online just trying to get one , to then get a response that all appointments for the day have gone. To start all over again the next day. Something seriously needs to be done about this.
Visited October 2023
Review titled Heathcot Medical - Knaphill Surgery Branch
Replied on 29 December 2023
Thank you for taking the time to leave your comments. We are sorry to hear of your experience and would love to look into this further as we have only recently updated our appointment booking system and have received a lot of positive feedback. To enable us to do this and if you would like us to, please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Very poor response and wait times
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
I do not see a doctor often so I am not familiar with the process . Suspected mole needs looking at so called the practice and I was immediately 22nd in queue and after a 40 min wait I was told that the only doctor able to use the dermascope was on holiday and we are not taking pre arranged bookings for her at the moment! I can either call back the next morning from 8 to try and get an appointment on the day - being told that even then a doctor will call me on the phone first (Not much point when the mole needs to be looked at with a scope!)... Shocking service.
Visited August 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled This receptionist is a star
Rated 3 stars out of 5
by Top notch - Posted on 04 August 2023
4 August morning receptionist is very very good. She is polite, considerate and helpful. She was on the phone when I went in and I noted from her tone how good she was. This is a masterclass in service. The standard that everyone in the practice should strive for - and deliver on. Bravo!
Visited August 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.