Heathcot Medical - Knaphill Surgery Branch
Redding Way, Redding Way, Knaphill, Woking, Surrey, GU21 2DNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heathcot Medical - Knaphill Surgery Branch.
Reviews
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
The booking system is absolutely diabolical. Impossible to get appointments and spend most days on the phone or online just trying to get one , to then get a response that all appointments for the day have gone. To start all over again the next day. Something seriously needs to be done about this.
Visited October 2023
Review titled Heathcot Medical - Knaphill Surgery Branch
Replied on 29 December 2023
Thank you for taking the time to leave your comments. We are sorry to hear of your experience and would love to look into this further as we have only recently updated our appointment booking system and have received a lot of positive feedback. To enable us to do this and if you would like us to, please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
-
Review titled Very poor response and wait times
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
I do not see a doctor often so I am not familiar with the process . Suspected mole needs looking at so called the practice and I was immediately 22nd in queue and after a 40 min wait I was told that the only doctor able to use the dermascope was on holiday and we are not taking pre arranged bookings for her at the moment! I can either call back the next morning from 8 to try and get an appointment on the day - being told that even then a doctor will call me on the phone first (Not much point when the mole needs to be looked at with a scope!)... Shocking service.
Visited August 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
-
Review titled This receptionist is a star
Rated 3 stars out of 5
by Top notch - Posted on 04 August 2023
4 August morning receptionist is very very good. She is polite, considerate and helpful. She was on the phone when I went in and I noted from her tone how good she was. This is a masterclass in service. The standard that everyone in the practice should strive for - and deliver on. Bravo!
Visited August 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
-
Review titled Easier to train for a marathon than get an appointment
Rated 1 star out of 5
by Andy Dunn - Posted on 27 February 2023
Seriously guys - your patient handling is awful, same old line no matter what the issue - “submit a form”. Stood behind a 93 year old lady who said she didn’t have access to any form of internet, your response was - you guessed it “submit a form” I know other people who are registered with the practice and they say the same thing, Knaphill being particularly bad, also like to remind you that receptionists arent doctors - they are there to Help patients not glare at people over their glasses.
Visited February 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
-
Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Can’t remember last time managed to actually see a doctor. You can’t book an appointment. Have to phone at 8 on the day and then when do get through - usually after an hour get told no appointments available someone will contact you. Ask what will happen if not and get a robotic response repeated - someone will contact you. You then get a response 4 hours later - no appointments available. Terrible - is the booking system the same everywhere or should I move practice.
Visited December 2022
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
-
Review titled No calming and reassuring presence. Stress and more Stress.
Rated 2 stars out of 5
by Missing_old_times - Posted on 06 December 2022
Had a heart attack recently. Great NHS response and treatment at St. Peters. After discharge I received nothing from my GP - the good old days when your Dr rung you up to ask how you were - forget it. No attempt at seeing if you are settling down and being looked after. Two and half weeks later I got a text saying that my medication (recurrent) was ready to be picked up at a local pharmacy. The practice pharmacist sent a text. No consultation. No questions. 7 weeks supply. Filled the form in to see the GP - got an appointment the same day (I needed to see the GP for more than just the Heart attack meds and rehab) Apparently, the plan was not to see me for a year. Why did they sent me 7 weeks supply if they had no intention of seeing me? Why not send me a years worth of prescription and I could save money that way? Some admin person must think this is all efficient. Don't see your named GP. No friendly face. No calming and reassuring presence.
Visited December 2022
Heathcot Medical - Knaphill Surgery Branch has not yet replied.