Heathcot Medical Practice
York House Medical Centre, Heathside Road, Woking, Surrey, GU22 7XLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor appointments set up
Rated 1 star out of 5
by Poor Appointments booking - Posted on 18 July 2023
Popped in and asked for face to face appointment with my normal Dr. I prefer continuity and the relationship build up over many years. Also dealing with locums (i.e. contractors) and other Drs can be quite painful. Was told that the appointment could not be booked because the Dr is on holiday. I said I could wait for the Dr to come back but was told that was not possible. So I asked who was available and was told that they can't give me an appointment because all slots taken for the next two weeks and they only book for face to face appointments in the next two weeks. To be perfectly clear the receptionist (at Knaphill) was perfectly civil, polite and friendly. No problem with her. The issue poor management of face to appointments. They sent out a message some months ago saying that we would be be able to book appointments with the a specific Dr when we want. This is obviously not true. No such thing is done.
Visited July 2023
Review titled Heathcot Medical Practice
Replied on 01 August 2023
Thank you for taking the time to leave your comments. We are sorry to hear of your experiences and would love to look into this further. To enable us to do this and if you would like us to, please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Minor surgery clinic
Rated 5 stars out of 5
by Mel C - Posted on 09 June 2023
This clinic is a great initiative and I received excellent treatment. Far quicker and more efficient than having to wait for a hospital Thank you.
Visited June 2023
Heathcot Medical Practice has not yet replied.
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Review titled Efficient & caring
Rated 4 stars out of 5
by Susan - Posted on 07 June 2023
Procedure to remove a growth undertaken quickly, efficiently and with consideration. After care information and accessories provided.
Visited June 2023
Heathcot Medical Practice has not yet replied.
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Review titled receptionist rude
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I visited the practice today receptionist at the yorkhouse surgery was really rude, when I asked her name her reply was non of your business. and I have been a patient with this surgery for 20 years the doctors are amazing,
Visited June 2023
Heathcot Medical Practice has not yet replied.
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Review titled Simply the best
Rated 5 stars out of 5
by Frances Colclough - Posted on 07 June 2023
I was put at ease and the doctor and nurse were both very professional, explaining everything and not rushing me when I asked questions. The small procedure was pain free and everything was checked and explained as they went along, which is so important. Punctual appointment, clean room etc. One grateful patient!
Visited June 2023
Heathcot Medical Practice has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Julie C - Posted on 21 June 2023
I recently contacted the practice for chest symptoms lasting 10 days. I completed a request for appointment online. Was triaged the same day and advised I needed to talk to a GP. They gave me an appt at the Acute Illness GP hub at Woking Community Hospital for the next morning. Prescribed antibiotics and told to go back to GP if not clearing which I did. Face to face assessment in the Hub and follow up appt with GP by phone was excellent. It felt that new processes were in place and my experience was good.
Visited May 2023
Heathcot Medical Practice has not yet replied.
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Review titled Minor surgery clinic
Rated 5 stars out of 5
by Liz Smith - Posted on 09 May 2023
I attended the minor surgery clinic. Before the procedure, the details of the op and the aftercare required were clearly explained. A follow up appointment was made at the time. It was a pain free procedure resulting in an excellent result. I was impressed by the treatment and the friendly professionalism of both the doctor and nurse.
Visited April 2023
Heathcot Medical Practice has not yet replied.