Heathcote Street Surgery
2 Heathcote Street, Chesterton, Newcastle, Staffordshire, ST5 7EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Team of GP’s and Staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
The service from my GP has always been excellent but on the most recent occasions I have needed their services during December and January it was excellent. Same day appointments, face2face and latterly by a follow up telephone call. The consultations were professional, thorough and gave reassurance I was in good hands. Interim advice, treatments and onward referrals were explained very well and gave a clear forward plan. I felt heard and supported throughout.
Visited December 2024
Review titled Heathcote Street Surgery
Replied on 15 January 2025
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’ve consistently received excellent service from your GP, particularly during your recent visits in December and January. It’s wonderful to know that same-day appointments, face-to-face consultations, and follow-up telephone calls have met your needs effectively. We're pleased that the professionalism, thoroughness, and clarity of the advice and treatments provided gave you reassurance and a clear forward plan. Your sense of being heard and supported is exactly what we strive for, and it’s rewarding to know that this was your experience. Thank you for your kind words! Sharon Beetson Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
Fast booking appointment and appointment with doctor for medication to alleviate problem and aid recovery ,
Visited February 2024
Review titled Heathcote Street Surgery
Replied on 29 February 2024
Thank you so much for taking the time to provide feedback for the surgery. We have tried really hard to improve the appointment system and I am happy to hear that this is working well. Thanks again Sharon Beetson Practice Manager
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Review titled An exemplary medical student
Rated 5 stars out of 5
by Guy Danner - Posted on 10 May 2023
My appointment began with a young medical student before seeing a G.P. He was very polite, listened to my problem, was very thorough in his examination and agreed with my observations as I had experienced this problem before. He then called the G.P. in and whilst discussing me with her I was completely included in the conversation. I felt totaly at ease throughout the whole appointment and the diagnosis and medication prescribed began to relieve the pain I was in almost immediately .
Visited May 2023
Review titled Heathcote Street Surgery
Replied on 31 May 2023
Mr Danner, thank you very much for your review on our medical students it is great to hear such positive feedback. I will pass this feedback onto the student in question. Thanks