Heathrow Medical Centre
St. Peters Way, Harlington, Hayes, UB3 5ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could improve
Rated 4 stars out of 5
by Bob Hopson - Posted on 23 December 2022
Trying to make an appointment recently I was caller No 2 for 40 mins. When I got through to the reception, I was informed Dr will call me 3 days later. I was hoping to get a consultation to enquire about my recent medication only to be fobbed off. Following week, I called again after sending a photo of my recent condition and was able to get through in quick time. This time I was able to attend the surgery,and had a great discussion with the Dr.
Visited December 2022
Review titled Heathrow Medical Centre
Replied on 09 January 2024
Dear Sir/Madam, We appreciate your feedback and apologise for the challenges you faced in reaching us initially. We're glad to hear that your second attempt, involving a photo and a call, led to a productive discussion with the doctor during your in-person visit. We acknowledge the importance of timely access to care and are working to improve our appointment scheduling and communication processes. We advise you to be please send us an eConsult if it is a treatment related matter and we will get back to you by the next working day if not earlier. We understand that it may take longer for staff to answer complex queries and I am sorry that you had to wait for longer than expected because of the unavailability of appointments. Best regards Heathrow Medical Centre
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Review titled Fantastic and professional GP
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I’ve been treated with respect by my lovely GP, she is very caring, very professional and listens to my needs
Visited December 2022
Review titled Heathrow Medical Centre
Replied on 09 January 2024
Dear Sir/Madam, We're pleased to hear about your positive experience at our surgery. Thank you for sharing your feedback. We're glad to know that your GP has treated you with respect, care, and professionalism while attentively addressing your needs. If you have any further comments or concerns, please feel free to let us know. Your well-being is our priority. Best regards
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Review titled Great Practice
Rated 4 stars out of 5
by Amanda Hopson - Posted on 23 December 2022
It's very difficult to get to see a doctor since covid, and it can be very frustrating, but went to see the doctor with my husband this afternoon and can't fault the practice from the receptionist to the doctor. The doctor was very thorough & put my husband's mind at ease with the issue he has. The only negative about the practice is they need to sort the phone answering service out as its a nightmare waiting to speak to someone.
Visited December 2022
Review titled Heathrow Medical Centre
Replied on 09 January 2024
Thank you for taking the time to share your feedback about your recent visit to our GP surgery. We're pleased to hear that you had a positive experience with the thorough and reassuring care provided by the doctor. Your kind words about our receptionist and overall practice are appreciated. We understand your frustration with the phone answering service, and we apologise for any inconvenience. We understand that at times reception staff are busy speaking to other patients and it causes you to wait for longer than expected. We now have eConsult Service available for you to send your appointment and prescription requests directly to your GP using eConsult on our website or NHS App. We try our best to respond to your eConsult on the same day if your request is sent earlier on the day. We aim to respond to all eConsults by the next working day by latest. Best regards Heathrow Medical Centre
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Review titled Very caring and professional service by nurse.
Rated 5 stars out of 5
by Neelam Bose - Posted on 21 December 2022
I had taken my cousin who has special needs for a blood test to the surgery and would like to highly compliment the nurse who saw my cousin. She was absolutely professional, kind and addressed my cousin with respect and took time to listen to her and explain the process to her. In this very fast pace world it was brilliant to see this kind of bedside manner and especially the way the nurse handled the situation. Great asset to the team!!
Visited November 2022
Review titled Heathrow Medical Centre
Replied on 09 January 2024
Dear Sir/Madam, Thank you for sharing your positive experience at the GP surgery. We're delighted to hear that the nurse provided professional, respectful, and kind care to your cousin with special needs during the blood test. We appreciate your compliments and are pleased to have such a valuable asset on our team. If you have any further feedback or concerns, please feel free to let us know.