Heavitree Practice
Heavitree Health Centre, South Lawn Terrace, Exeter, EX1 2RXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Heavitree Practice.
Reviews
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Review titled Can’t praise highly enough
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
I rarely contact the surgery infact the last time was probably about 5 years ago, I am never ill … until 5 weeks ago, I am nearly 60, I have had the most horrendous viral illness and have needed various treatments - I am now much improved. From my first phone call I couldn’t have asked for more, quickly answered phone call, polite helpful receptionists, incredibly quick replies to Accuryx requests, prescriptions issued very quickly, booked in when needed to see GP quickly, able to pick up sample pot and told clearly when to bring it back. I am a GP and normally on the other side of things so being a patient for the first time enabled me to see how well this practice works. I cannot fault the help and treatment I have had and being so aware of the stress everybody is under I too cannot express how much it means to hear a friendly helpful voice at the end of the phone and to get replies so quickly - Thankyou so much everybody at Heavitree
Visited March 2025
Review titled Heavitree Practice
Replied on 18 March 2025
Thank you very much for taking the time to share such positive feedback! As you understand the pressures we face in Primary Care, we greatly appreciate you sharing your experience. We are pleased to have been able to assist you during your recovery.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2025
Absolutely outstanding service! I was able to get a face-to-face appointment quickly, and the care I received was excellent. The staff were professional, friendly, and attentive throughout. A truly positive experience, and I highly recommend this practice to anyone in need of great medical care!
Visited March 2025
Review titled Heavitree Practice
Replied on 18 March 2025
Thank you for your kind words! It is great to hear you had a great experience with us. We truly appreciate your recommendation and look forward to continuing to care for you in the future!
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Review titled Great capacity
Rated 5 stars out of 5
by Pauline Laybourne - Posted on 10 February 2025
I just wanted to say (as said so many times) what an excellent surgery our practice is. We came back from holiday Saturday and my partner became unwell will cough and sore throat I thought it wise for him to see GP in case it was bacterial or viral with such nasty bugs around. He rang this morning and got appointment what an amazing service unlike so many other surgeries Thank you to all the team
Visited January 2025
Review titled Heavitree Practice
Replied on 03 March 2025
Thank you very much for your kind words. We are delighted to hear that you had a positive experience with our team. We appreciate your feedback, thank you for taking the time to share your experience!
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Review titled Great receptionists
Rated 5 stars out of 5
by Samantha Watson - Posted on 23 February 2024
I phoned twice today to hasten a prescription. Both times each receptionist was pleasant, courteous and keen to help. I was concerned I would be considered to be wasting time but at no point was I made to feel this. Thank you so much for speaking to me and for being so helpful with my queries.
Visited February 2024
Review titled Heavitree Practice
Replied on 26 February 2024
Dear Samantha Many thanks for taking the time to comment on the service you received from our receptionists. It' great to hear that things went well for you. I have shared your feedback with the Practice team. Kind regards Practice Manager
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Review titled Efficient and caring
Rated 5 stars out of 5
by Sue - Posted on 20 December 2023
I wanted to pass on my thanks for such excellent care and support, whether online (a great service) or in person, the staff at the Surgery are outstanding in their care and efficiency, and very much appreciated.
Visited December 2023
Review titled Heavitree Practice
Replied on 21 December 2023
Dear Sue Thank you so much for taking the time to post this review. Your kind words are very much appreciated, particularly at this busy time of year. I have shared your feedback with the whole team. Kind regards, Practice Manager
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
The receptionisust and doctors really listen to your needs. They were very helpful to me las week. Reassuring and helpful with me
Visited April 2023
Review titled Heavitree Practice
Replied on 20 June 2023
Thank you so much for taking the time to comment on our care and service. It is always great to hear that we are meeting our patients' needs. I will ensure that this review is shared with all of the Practice team. Kind regards Practice Manager