Hedgemans Medical Centre
92 Hedgemans Road, Dagenham, RM9 6HTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hedgemans Medical Centre.
Reviews
-
Review titled Satisfactory
Rated 5 stars out of 5
by Olufunke Adesanya - Posted on 04 December 2024
It was a great experience. The doctor was accommodating, hospital and a very good listener. I had a good interaction with the doctor. The attention was very satisfactory and well addressed.
Visited December 2024
Hedgemans Medical Centre has not yet replied.
-
Review titled Awful Practice
Rated 1 star out of 5
by Emma Knight - Posted on 14 November 2024
Absolutely disgusted with the treatment. 3 hours to get an appointment with a nurse not a GP as requested who stated I was not fit for work but had to wait for sick note. Ring to get a sick note and after having to argue with the receptionist over the length of time following my works protcool they agree. Drag myself down there incredibly sick to be told it will not be ready till tomorrow. Why could that not be told on the phone. Why do we have to wait to receive a piece of paper. No understanding of the stress that this places on an already ill person. Your protocols need to change! If it’s 48 hours the sick note should have been booked on Tuesday when I first requested it. Absolutely shocking
Visited November 2024
Review titled Hedgemans Medical Centre
Replied on 02 December 2024
Dear Miss Knight, Thank you for your response. I hope you understand that your reviews are viewed publicly. You saw the clinician on 12th November and advised that you will self-certify which I understand that you have done it. You have emailed the surgery on 14th November 9.53 am requesting for sick note and mentioned in the email that you will come to the surgery in the afternoon to collect the sick note. I do not see anyone from the surgery have replied your email to come and collect sick note. Also, you can not expect sick note to be ready in 3-4 hours when the clinicians have their clinics to run and see the patients first. Your sick note was ready on 15th November and emailed to you. I do not understand where does the 48 hours come to play here when you have requested sick note on 14th November and was ready on 15th November and emailed to you. I would appreciate if you can put in facts before posting reviews publicly. I am sorry if the services provided to us are not to your satisfaction level and suggest you may search elsewhere that may offer you the services to your satisfactory level. Thank you, Jotsan Practice Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Michael Higgins - Posted on 08 August 2024
Excellent, just a good friendly service, made to feel at ease when asked any questions, appointment was very relaxing and comfortable.
Visited August 2024
Review titled Hedgemans Medical Centre
Replied on 18 September 2024
Dear Mr Higgins, Thank you very much for your kind feedback. We are always delighted to hear your experiences and have passed this to the practice team. Thank you, Jotsan Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
I had an appointment with the Practice nurse today. I have never met her before, but can say that she was very kind, and also very helpful in explaining my new diagnosis. Can definitely recommend.
Visited August 2024
Review titled Hedgemans Medical Centre
Replied on 18 September 2024
Dear patient, Thank you very much for your kind feedback. We are always delighted to hear your experiences and have passed this to the relevant clinician. Thank you, Jotsan Practice Manager
-
Review titled Need to pay more attention
Rated 4 stars out of 5
by Andy Beresford - Posted on 10 June 2024
It seems little point in writing a letter too the surgery when putting in a request for a sick cert renewal, this time they got the date wrong, a minor detail yes, but a weeks wages loss fir me "Cheers".
Visited June 2024
Review titled Hedgemans Medical Centre
Replied on 18 September 2024
Dear Mr Brandao, Thank you very much for your kind feedback. We are sorry that there has been discrepancy with the date on your sick note. You could have contacted us to correct the dates. Thank you, Jotsan Practice Manager
-
Review titled Brilliant Nurse
Rated 5 stars out of 5
by Tate B - Posted on 01 February 2024
As usual, the nurse was really friendly and welcoming, putting me totally at ease for an injection I’ve never had a bad experience with her, and the staff at this surgery always go above and beyond to help
Visited January 2024
Review titled Hedgemans Medical Centre
Replied on 28 February 2024
Dear Tate, Thank you very much for your kind feedback. We are always delighted to hear your experiences and have passed this to relevant clinician. Thank you, Jotsan Practice Manager
-
Review titled Asthma Review
Rated 5 stars out of 5
by P. Brandao - Posted on 15 September 2023
I had a great experience by a an attentive and helpful practitioner. She gave me detailed explanations and answered all my questions during the review.
Visited September 2023
Review titled Hedgemans Medical Centre
Replied on 24 November 2023
Dear Mr Brandao, Thank you very much for your kind feedback. We are always delighted to hear your experiences and have passed this to relevant clinician. Thank you, Jotsan Practice Manager
-
Review titled Caring Nurse & Doctor
Rated 5 stars out of 5
by Lewis - Posted on 18 August 2023
The Nurse and Doctor I saw managed to help with an undiagnosed condition which had been affecting me for years. They knew what to refer me to and managed to get me back on track. They care about patients and will also help. Receptionists get a bad wrap but receptionists here at Hedgemens are very kind and caring. Thank you.
Visited August 2023
Review titled Hedgemans Medical Centre
Replied on 25 August 2023
Dear Lewis, Thank you very much for your kind feedback. This has been passed over to the team who were very excited to hear about this. Thank you, Jotsan Shrestha Practice Manager
-
Review titled Very professional manager
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
I spoke with this new manager who was extremely courteous, professional, listened to my concerns. He was very polite and helpful, full of humour. Last time, when I asked to speak with the manager, the girls at reception said she was very busy and can not speak, very rude. This time it is a man whom I am sure must be equally busy but took time to speak with me. Anyways, I like this man manager.
Visited July 2023
Review titled Hedgemans Medical Centre
Replied on 21 July 2023
Thank you for your kind comments. We appreciate your feedback and look forward to hear your experiences in the near future.
-
Review titled Brilliant Dr
Rated 4 stars out of 5
by Nicky - Posted on 18 July 2023
Having seen the Dr today, i felt like I was listened to... and was given help and advice regarding medication. The Dr was extremely helpful and friendly, as a patient this goes a long way.
Visited July 2023
Review titled Hedgemans Medical Centre
Replied on 21 July 2023
Dear Nicky, Thank you for your kind comments. This has been passed to the doctor whom you saw. We appreciate your feedback and look forward to hear your experiences in the near future. Thank you