Hedgemans Medical Centre
92 Hedgemans Road, Dagenham, RM9 6HTContact details and opening times
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Reviews
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Review titled Poor people skills (reception)
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
My 83 year mother is a patient here and had a fall near to the surgery on Friday, she managed to walk there just to get some help (her face was covered in blood as she hit her face) but they offered not even the most basic duty of care towards her! Not even a chair, water, tissue, nothing! All they said was that it isn’t a walk in and you need to go a&e. We appreciate that this is the case but as she had just fallen and in a bit of a daze you would of thought especially a doctors surgery to have an understanding attitude towards her, I’m sure she would of been looked after better had she walked into a shop! If it wasn’t for the kindness of two people walking her home I dread to think what would have happened! If your staff can’t even offer a caring, understanding and warmth attitude towards people in general then they’re not fit to work least of all in a gp’s surgery!!
Visited January 2023
Review titled Hedgemans Medical Centre
Replied on 14 July 2023
Thank you for your kind comments. We are sorry to hear about the inconveniences you had faced. We have trained all staff members and hope your new experience will be good. Thank you.