Heeley Green Surgery
302 Gleadless Road, Sheffield, South Yorkshire, S2 3AJContact details and opening times
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Reviews
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Review titled Unable to contact the surgery via email
Rated 3 stars out of 5
by Anabela Santos - Posted on 22 March 2023
Follow up appointment needed for the following week, as requested by the doctor, unable to make one until 5 weeks time. Asked for a specific day, receptionist made an error. Rang to have this rectified, unable to make another face to face appointment so she changed to a phone call as I needed a double appointment. 5 weeks later the day finally arrives and no call at all! Log on to the online services and it states ‘did not attend’ so clearly the receptionist did not rectify the error by changing the face to face to a phone call! I have tried to contact the surgery and emailed twice but both emails are bouncing back! I can’t sit on the phone at 8 am every morning due to work.
Visited March 2023
Review titled Heeley Green Surgery
Replied on 06 April 2023
Hi Anabela Thank you for your contacting the practice via the NHS website. I am sorry you were unable to contact the practice directly via our email address, and I am unsure as to why you were getting the undelivered message bounce back to you. For future reference the practice email address is syicb-sheffield.heeleygreensurgery@nhs.net and we do monitor this daily. I understand the Support Manager has contacted you via phone to discuss the other issues raised, and these have now been resolved. Please accept our apologies for the misunderstanding and if there is anything further you wish to discuss, please don't hesitate to contact us again. Thank you Lucie Moore | Operations Manager Primary Care Sheffield