Helston Medical Centre
Trelawney Road, Helston, Cornwall, TR13 8AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response
Rated 5 stars out of 5
by Elizabeth Phillips - Posted on 19 February 2025
This morning I sent in a sample for a suspected UTI, it was dealt with immediately by a Nurse Practitioner and now I've already started a course of antibiotics. I was informed in detail what was going to be done etc . Would just like to thank everyone involved for the quick efficient response .
Visited February 2025
Review titled Helston Medical Centre
Replied on 10 March 2025
Dear Ms Phillips, Thank you for taking the time to provide the surgery with positive feedback. It is greatly appreciated and will be passed to the staff concerned and the wider team. Kind regards Wendy Hunter Practice Manager
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Review titled Slow response & not very helpful
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2025
Took a week or more to respond to a query and then declined to offer the same support I’d had at my previous (very busy) surgery. Slow triage process, when I wasted a week waiting for a response.
Visited January 2025
Review titled Helston Medical Centre
Replied on 05 February 2025
Dear Patient Thank you for your feedback, unfortunately you have put the comment from anonymous so we will not be able to investigate further. In order for us to be given the opportunity to investigate if you would like to email the helstonmc.enquiries@nhs.net email with your concerns. Regards Wendy Hunter Practice Manager
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Review titled Great GP - Unkind Reception
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2025
As someone who suffers from Mental health problems and Autism I struggle with being in crowded places. I have asked on numerous occasions for the surgery to make provision for this and request help on my notes. I have experienced what I can only describe as rude and uncaring receptionists/ admin staff on several occasions. When I needed blood test results printed as I have vision loss and also cannot access the NHS app the Receptionist complained about me infront of other people waiting in the queue. I recently had serious illness and did not want to wait in the waiting room due to infection reasons (infecting others) and was spoken to in a extremely uncaring manner by admin team and with zero understanding of my situation. There is a notice in Reception stating they will not tolerate abusive behaviour. But what about the public being treated with kindness understanding and compassion? I would change GP practise if I could . I literally dread going into this practise for how I will be treated or made to feel . The GPs are lovely however and have a totally different attitude to patients. Reception/Admin seriously let this practice down. Smiling and being friendly and kind makes all the difference to people when they are feeling unwell.
Visited January 2025
Review titled Helston Medical Centre
Replied on 23 January 2025
Dear Patient Thank you for your feedback. I am sorry about the experience you have had when visiting the practice recently. In order for the practice to investigate then I would request that the anonymous patient make contact with the surgery so specific details can be ascertained and improvements to patient experiences be made. Contact email address is helstonmc.enquiries@nhs.net regards Wendy Hunter Practice Manager
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Review titled Really shocking lack of care for mental health
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2025
Three issues. First: very, very difficult to get an in-person appointment here. Second: when you are finally triaged, you are informed that you have an appointment "in up to six weeks" from the point of contact. Third: the doctor finally calls, sounds bored, doesn't even look at my medical history, and at the end of it says "what would you like me to do?" If I knew this, I would be the doctor and not you- patients ask for assistance. I am struggling and have no support whatsoever, this leaves me with no confidence. You get assessed by phone on a five minute call, and that's your appointment. How can you ascertain anything and everything over the phone. Patients deserve better.
Visited January 2025
Review titled Helston Medical Centre
Replied on 22 January 2025
Thank you for your feedback. Unfortunately as this comment is anonymous we are unable to investigate further. We would welcome the patient that wrote the feedback to email in where we could then have the opportunity to respond to their concerns. Email address helstonmc.enquiries@nhs.net
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Review titled Amazing Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I did at eConsult at 8am this morning, by 10.30 I had been seen by the Nurse Practitioner and a prescription for the appropriate treatment. I have a long term health condition, and the care I receive is exemplary. Many thanks to you all.
Visited August 2023
Review titled Helston Medical Centre
Replied on 04 August 2023
Dear Patient, Thank you for taking the time to provide feedback. I will ensure that this is passed onto all the team concerned. kind regards Wendy Hunter Practice Manager
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Review titled What do doctors do all day
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Not been to doctors for 12 to 15 years tried to get to see one all I got was a phone call now can they tell what's wrong on a phone call will go to a and e now. Time to go back to before covid
Visited August 2023
Review titled Helston Medical Centre
Replied on 23 August 2023
Dear Patient, Thank you for leaving your feedback. Unfortunately due to your post being anonymous we are unable to investigate further. However we would welcome the opportunity to do this if you would like to contact enquiries.helstonmc@nhs.net with your name, date and details of when contacting the medical centre our Operations Manager will be able to look into this matter. Kind regards Wendy Hunter Practice Manager
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Review titled Just getting worse
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Really rude abrupt receptionists. I always am made to feel uncomfortable and stupid by the reception team who seem to know more about my medication than I do myself. doctors are really lovely, just the reception team are a let down. I have been debating swapping and I definitely will be now.
Visited August 2023
Review titled Helston Medical Centre
Replied on 22 January 2025
Unfortunately as this comment is anonymous we are unable to investigate further. However if the patient requires to contact Helston Medical Centre then we will investigate further
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
Prompt response to e-consult with a phone appointment, followed up with a face to face appointment a few weeks later . Felt my concern was taken seriously and reassured if a further appointment was required it wasn’t an issue . GP practices are getting a lot of negative press , this practice has exceeded my expectations . Thank you
Visited July 2023
Review titled Helston Medical Centre
Replied on 04 August 2023
Dear Patient, Thank you for taking the time to provide feedback. I will ensure that this is passed onto all the team. kind regards Wendy Hunter Practice Manager