Helston Medical Centre
Trelawney Road, Helston, Cornwall, TR13 8AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Julie Blackwell - Posted on 25 January 2023
We moved to Helston at the end of last year and have had nothing but helpful and courteous service from Helston Medical Centre. In our experience they make every effort to call or see you if there is a problem and both the medical staff and receptionists are so friendly and helpful. A vast improvement on our previous practice.
Visited January 2023
Review titled Helston Medical Centre
Replied on 30 January 2023
Thank you for your positive feedback. We will ensure that this is passed onto our colleagues as it is always appreciated when someone takes the time to share their experiences when it has been good.
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Review titled Really rude receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2023
I went in today to make an appointment for asthma nurse. The receptionist point blankly said I missed an appointment which I didn’t know I had. He said he doesn’t understand why I haven’t had phone service to receive texts when I told them my situation they sighed and huffed, making me very uncomfortable, and persisted to say I missed an appointment, was talking to me in a very harsh tone, I told them I wasn’t currently living at home, and they persisted to say well you missed the Appointment, my mother yesterday had issues with this receptionist and was made to feel very stupid by them, we’re now considering switching practices because this receptionist keeps continuing to treat patients badly, when they’re not trained doctors themselves.
Visited January 2023
Review titled Helston Medical Centre
Replied on 30 January 2023
Dear Patient, Thank you for your comments. We are sorry for your experiences when interacting with the medical centre and in particular the receptionist team and would like the opportunity to investigate this matter further. In order to do this then we require additional patient identifiable information. We would welcome you contact the medical centre and this would allow the Operations Manager to investigate and feedback. An email contact to provide this information is enquiries.helstonmc@nhs.net Regards Wendy Hunter - Practice Manager