Hemsby Medical Centre
1 Kings Court, Hemsby, Great Yarmouth, Norfolk, NR29 4EWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hemsby Medical Centre.
Reviews
-
Review titled Lazy
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
Was referred for physio and was given a print out of exercises to do at home, no help whatsoever, lazy, lazy, lazy
Visited July 2024
Hemsby Medical Centre has not yet replied.
-
Review titled Not great for contraceptive pill advice
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2024
I attended an appointment to chat about multiphasic contraceptive pill (a combined pill that mimics the natural cycle which I am used to after 7 years of having natural periods) and I didn’t want a monophasic pill because I enjoy the fluctuations in my hormones each cycle but didn’t want the ovarian and endometrial cancer risk associated with a high number of natural periods. The nurse I spoke to told me they are only taught about combined and progesterone only pill and proceeded to google multiphasic in front of me before prescribing me a monophasic pill which I had already been on in the past and stopped taking due to side effects which I did mention but she said to try it again first and see how I go because this is the “go to” combined pill to prescribe. I felt very deflated that I didn’t get to talk about the kind of pill I felt would be right for me. I then researched online and came across The Lowdown a great informative online platform to compare, review and order contraception, I then had to pay £54 for my pill of choice which should be free on NHS in England but at least I got the information and reassurance from a professional that I was looking for through The Lowdown. Its always worrying when you come away feeling frustrated that the nurse didn’t know what you were talking about and rather than refer me to someone who did know about these kinds of pills prescribe me something I didn’t want, have tried before and stopped taking due to issues it caused me. I highly recommend The Lowdown for contraception advice and they have now partnered with chemist4U so you can get contraceptive pill on NHS if you are eligible.
Visited July 2024
Hemsby Medical Centre has not yet replied.
-
Review titled Very difficult to make an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
It is almost impossible to make a non urgent appointment on the telephone. Advised to use the online service which may then send you an appointment within 5 days. The appointment text or email might arrive the same day as the allotted appointment which is difficult for people who are employed to attend at short notice. This seems to happen more if you use the online system on Fridays. The system of asking people to phone the surgery at 0800 is not viable if you work as there are often 30 plus other callers in the queue. It is great that there are some evening appointments available at some of the practices but it appears too difficult to speak to a human and make an appointment without numerous texts/phone calls and time wasting. I don’t think this system works and think it should be changed, not everybody in Norfolk is retired or not working. Could there be more call handlers to take appointment requests and have access to available appointments rather than frustrating patients.
Visited June 2024
Review titled Hemsby Medical Centre
Replied on 13 June 2024
Dear Patient Thank you for taking the time to share your feedback with the practice. We are sorry to learn you have experienced problems when trying to make an appointment. We take all feedback very seriously and we continually monitor changes that we make including care navigating patients to the most appropriate clinician, offering on the day and prebookable appointments including for some evenings and weekends and we offer face to face and telephone appointments. For non routine queries/appointments there is the option to use our online services, we can be contacted by telephone where we have a dedicated team answering all sites calls and also the option to attend one of our practices after 9am to book an appointment. If you would like us to investigate the issues raised, please contact our 'Hub/Site Lead' at Martham on 01493 748833. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites - Hemsby, Martham, Ormesby and North Caister
-
Review titled Great Dr Miss/Mrs D
Rated 5 stars out of 5
by Lilly - Posted on 09 May 2024
We went to see her as the baby developed a rash and she prescribed 2 creams but they did not work. 2 weeks later we saw the same lady Dr and she offered to px two new things to combat the rash that had gotten worse. How lovely to see Dr's who want to do all they can to help! They even left me a separate message about the 2nd cream. She is such an asset to the surgery.
Visited May 2024
Review titled Hemsby Medical Centre
Replied on 13 May 2024
Dear Parent Thank you very much for taking the time to leave such positive feedback for the practice. I will pass this onto the practice team. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites - Hemsby, Martham, Ormesby and North Caister
-
Review titled Don't answer phones
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Tried numerous times to get through on the phone. Ended up driving there , when waiting over 30 mins to obtain a prescription all you could hear was the phone ringing and no one answering it . I thought there was only one person on reception and that was the reason why . Then someone finally answered it in the back room I then realized there was two people in there as well .They answered two calls in half an hour ! Worse thing was i think they are oblivious to the fact that everyone in the queue can see what's going on .Needs a big shake up you wouldn't get away with this in any other job .
Visited November 2022
Review titled Hemsby Medical Centre
Replied on 07 December 2022
Dear Patient Thank you for taking the time to share your feedback with the practice. We are sorry to learn you have experienced problems when trying to access the practice. We have recently made changes in the practice and we are care navigating patients to the most appropriate service/clinician, we are also offering more on the day or prebookable appointments, either face to face or a telephone consultation. This week we 'have 'gone live' with a dedicated Patient Services Hub and the team are answering all the four Coastal Sites telephone calls. Kind Regards Practice Operations Manager Coastal Villages Practice
-
Review titled Don’t answer phones
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Can’t get an appointment which is not surprising as how ever early you ring , no one answers the phone . I even called in early with my mobile ringing the number and there was no one answering the phones and no phones ringing ? Always empty when I have been in there , so I don’t know where the people are who managed to get the appointments ?
Visited September 2022
Review titled Hemsby Medical Centre
Replied on 27 October 2022
Dear Patient Thank you for taking the time to share your feedback with the practice. We are sorry to learn that you are encountering issues with the practice. We will be changing our telephone system later this year, this should make it easier when contacting us. Sometimes we divert our telephone calls to another of our coastal sites. If you would like us to investigate the issues raised please contact our Site Lead at Hemsby on 01493 730449. Kind Regards Practice Operations Manager Coastal Villages Practice
-
Review titled Practice has fealty gone down hill over the last 12 months
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Can not get appointments always phone call different doctor all the time they never have time for you and don’t listen always try to get you to ring 111 Receptionist rude and not helpful No one answer the phone even booking a telephone contact is hard told to ring at 8am and no one answer phone or no appointments left told we can only go to hemsby unless it suits them for you to go any of the other practices in there chain all the doctors seems to be locums so you don’t see the same doctor twice Tried to book flu vaccination as a family of 5 told would have to be on different days and times
Visited September 2022
Review titled Hemsby Medical Centre
Replied on 27 September 2022
Dear Patient Thank you for taking the time to share your feedback with the practice. We are sorry to learn that you are encountering issues with the practice. We will be changing our telephone system later this year, this should make it easier when contacting us. If you would like us to investigate the issues raised please contact our Site Lead at Hemsby on 01493 730449. Kind Regards Practice Operations Manager Coastal Villages Practice
-
Review titled no answer
Rated 2 stars out of 5
by brian carveley - Posted on 28 September 2022
Been trying for 2 weeks to get an appointment or a phone back but always engaged from 8 till 9. Have called in and been told that will have to phone again tomorrow not really good enough, i have pains in my leg and hip but can not get checked out possibly could be cancer! I hope the Govt sort it out soon it is a disgrace i do not know what to do now go private i bet that would not take long.
Visited September 2022
Review titled Hemsby Medical Centre
Replied on 29 September 2022
Dear Mr Carveley Thank you for taking the time to share your feedback with us. We are sorry to learn that you are encountering issues with the practice when trying to book an appointment. Could you please contact our Site Lead at Hemsby on 01493 730449 and she will be able to assist you. Kind Regards Practice Operations Manager Coastal Villages Practice