Henry Moore Clinic
26 Smawthorne Lane, Castleford, West Yorkshire, WF10 4ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and Friendly
Rated 5 stars out of 5
by Kelly - Posted on 31 December 2024
I was newly registered at this GP’s when I started with numerous health issues. Not knowing what to expect I found getting an appointment was easy. On my arrival I didn’t have to wait long to see the Dr. As this was my first appointment I didn’t know what to expect. Honestly it was like a breath of fresh air the Dr listened, wasn’t in a rush, made me feel at ease, very friendly . She looked at my past history, carried out some examinations and tests. The Dr was very thorough and sent off for some further tests. After my appointment I received follow ups and reports back from my tests. I was treated accordingly and finally feeling back to my old self. It was great to feel like someone cares.
Visited October 2024
Review titled Henry Moore Clinic
Replied on 02 January 2025
Thank you so much for taking the time to enter positive comments onto the NHS website. We’re so pleased to hear your feedback and we will feed this back to our team. Thanks once again!
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Review titled Fantastic surgery.
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
My little girl has been a patiant at Henry Moore for a few year now, I am incredibly impressed with the level of care and professionalism. The surgery itself is modern, clean, and well-organized, making each visit comfortable and efficient. The staff are always welcoming and friendly, and they work hard to make sure appointments run on time. All the GP,s at Henry Moore at fantastic, They listen attentively to my concerns, answers all my questions thoroughly, and never made the appointment feel rushed. I appreciate that they took a holistic approach to my little girls heath, offering both medical advice and lifestyle recommendations. They are, approachable and compassionate, which makes all the difference when it comes to building trust with a healthcare provider.
Visited September 2024
Review titled Henry Moore Clinic
Replied on 06 January 2025
Thank you so much for taking the time to enter positive comments onto the NHS website. We’re so pleased to hear your feedback and we will feed this back to our team. Thanks once again!
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Review titled Getting appointments
Rated 1 star out of 5
by Wendy - Posted on 06 August 2024
Getting appointments and the appointments system is diabolical, since changes during covid. Asked for giving sample, told would receive call back, after 16:00, which never happened, on the app it is showing as they called me at 18:15 and job finished, which is a falsehood. All I want is to have a urine sample given in to check for a condition, as it's pointless wanting an appointment with a broken system in use. I preferred when you could turn up at 8 am and wait.
Visited August 2024
Review titled Henry Moore Clinic
Replied on 06 January 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and are committed to improving our services. Please feel free to contact us directly to discuss your concerns further or to allow us the opportunity to make things right. We value your input and hope to serve you better in the future.
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Review titled You wonder why your call take ages to answer
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2024
Managed to get an appointment the day I called the doctors. Was pleased to get an appointment so quick. The appointment was at the Fryston Road surgery. Arrived at 15:15 for my appointment at 15:30. Sat in the waiting area noticed that the three ladies in reception we sat talking and it wasnt about work.From when I sat down to me going into see the doctor 15:35 the ladies were still chewing the fat, not about work. During this time in the background you could hear the ringing sound of people trying to get in contact with the surgery. I came out from seeing the doctor and two of the ladies were still talking and phones still ringing in the background. Maybe the practice manager may want to comment about paid staff sat for over 30min gossiping while patients who are try to contact the surgery cannot get through.
Visited June 2024
Review titled Henry Moore Clinic
Replied on 02 January 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and are committed to improving our services. Please feel free to contact us directly to discuss your concerns further or to allow us the opportunity to make things right. We value your input and hope to serve you better in the future.
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Review titled Disgusted at receptionist
Rated 1 star out of 5
by Mr. HODGSON - Posted on 25 April 2024
Turned a 3 day old baby away told to goto UTC in pontefract or ring 111 as too busy and baby not registered even though we had the filled in forms ready to hand in
Visited April 2024
Review titled Henry Moore Clinic
Replied on 06 January 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and are committed to improving our services. I know we had managed to trace this straight away and discussed. We value your input and hope to serve you better in the future.