Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hereford Medical Group.
Reviews
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Review titled bad practice
Rated 1 star out of 5
by Wayne green - Posted on 27 January 2025
the left hand never knows what right hand is doing . I was told by diabetic nurse I should go on Metformin yet doctor fails to issue , diabetic nurse says I will put thingd needed to test diabetes daily on monthly prescriptions yet doctor on issues a one off that's just sample of left hand not knowing what other ids doing .
Visited January 2025
Review titled Hereford Medical Group
Replied on 28 January 2025
Dear Wayne It is not possible to respond to your review in detail without breaching confidentiality. Your comments, however, do not appear to reflect the contacts that you have had with the practice. In general terms, we would not normally add a medication to a repeat list until a first review. We would be happy to respond directly to your concerns and if you would like a specific response, then please contact the practice by using the feedback form on our website. Kind regards Ceri, HMG
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Review titled Excellent response
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2025
I just wanted to express my gratitude to your team. I filled in the online consultation form with a query. Within a few minutes I received notification that it was being dealt with. Within the hour I then received a call from the GP. Most efficient and friendly GP who understood my query. Communication at its best...Thank you.
Visited January 2025
Review titled Hereford Medical Group
Replied on 30 January 2025
Dear Patient Thank you for taking the time to share your feedback with us. I'm really pleased that we were able to respond to your needs when you needed help. Regards Ceri, HMG
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Review titled Excellent HCA
Rated 5 stars out of 5
by Sue - Posted on 29 January 2025
I saw an excellent HCA this morning for my BP review and blood tests. She was first class, professional, knowledgeable & skilled. She conveyed empathy, trust & reassurance whilst undertaking a thoroughly efficient review. Thank you so much. The receptionist at Bobblestock surgery are always very good, so kind & helpful. A highly satisfied visit.
Visited January 2025
Review titled Hereford Medical Group
Replied on 29 January 2025
Dear Sue Thank you so much for taking the time to leave your feedback. We will ensure that your kind comments are passed on to the team. Kind regards Ceri, HMG
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2025
Poorly child. Completed online form, triaged, appointment booked and seen GP within 2.5 hours. Arrived early for appointment and were seen straight away. Very friendly doctor, thorough check over
Visited January 2025
Review titled Hereford Medical Group
Replied on 28 January 2025
Thank you for taking the time to share your experience. We are really pleased that we were able to support you and your child when you needed to contact us.
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Review titled GP doesn't take on board my parental wishes
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2025
After an initial assessment, GP decided on routes of investigation and has not been open to investigating any other routes despite my concerns. Following these investigations, they have followed the clinical advice given by radiographers which shows nothing to refer to orthopedics. On discussion with clinician, I asked given my child's age + other issues, could this be referred directly to a children's hospital? The clinician decided to reach out to Hereford hospital and has decided to put a referral in without talking to me about my options for my child. Trying to get hold of the practice to get a copy of the referral note and get further information is impossible. It's hard enough to get an appointment as an adult for myself, let alone to get the information I need about my child. This is just another in a list of shortcomings this service has. If the GP is taking the time to listen to me and my concerns, I would feel a part of this process about my child. The thoughts of having to make phone calls and emails to get a copy of the referral. He's daunting because nothing at this surgery is simple.
Visited December 2024
Review titled Hereford Medical Group
Replied on 09 January 2025
Dear patient I am sorry to hear that you are unhappy with your recent experience at the practice. Unfortunately as your review has been made anonymously, it is not possible to investigate the concerns that you have raised. If you would like us to investigate these matters then please do complete the feedback form available on our website and our PALS officer will be able to assist. In relation to the request for a copy of the referral that you refer to, this can easily be obtained. In order to do this, you can complete an online form, available via our website. This can be found by searching access records in the search function. The link to the page is here: https://www.herefordmedicalgroup.co.uk/practice-information/access-to-health-records-subject-access-request/ Once again I am sorry that you are unhappy with our practice and that I have not been able to respond more fully. Ceri Chaplin Managing Partner
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Review titled Very rude staff!!!!
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
Very rude staff!!! Got a very sick boy aged 5 with suspected scarlet fever and been told we will contact you by the end of the day very rudely!!! Turned up at the surgery and was made to wait over an hour and when asked how long as I have a 5 year old getting bored waiting was told very rudely oh you can be waiting all day!!! Absolutely ridiculous service and this is why the NHS is going down no body gives a monkeys!!! Will definitely be looking for a new surgery as the reception team at Hereford medical centre are useless, rude and don’t care!!!!!
Visited December 2024
Review titled Hereford Medical Group
Replied on 05 December 2024
Dear parent Thank you for taking the time to share your feedback. I am very sorry that your experience earlier in the week was not as good as we would have expected you to have. I understand that you have since spoken to our PALS officer who has explained that we do not offer a walk-in surgery and that all requests for appointments are triaged by a GP. This is what was happening whilst you were waiting. However, it is clear that the response that you received from our team was not helpful and we could have been much better in explaining this to you whilst you were waiting. This will be shared with the wider reception team, anonymously, at a future team meeting as an example of how we could better explain to patients what the appropriate processes are. I am pleased to note that your son did receive an appointment and appropriate assessment later that day. Thank you, again, for taking the time to share your experience both on here and with our PALS officer. Many thanks Ceri Chaplin Managing Partner
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Review titled Thank you
Rated 5 stars out of 5
by Sheila - Posted on 27 December 2024
I would like to thank all the staff who responded to my request for assistance immediately before Christmas. My request was dealt with quickly and without fuss and the patient was seen a couple of hours later in the surgery. Medication was given and the patient is on the mend now. My thanks to everyone involved. Sheila
Visited December 2024
Review titled Hereford Medical Group
Replied on 27 December 2024
Dear Sheila Thank you for taking the time to comment about the service that you received. We're pleased to read that we were able to assist you promptly before Christmas and that the patient is getting better. Kind regards Ceri, HMG
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Review titled Parking issues
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2024
Told to enter number plate to avoid parking fee but was sent a fine Apologies given by staff accepted One female receptionist very heavy handed insisting I enter numberplate.. unnecessary and very rude Reception is to receive and act with manners No issues with other staff
Visited November 2024
Review titled Hereford Medical Group
Replied on 18 November 2024
Dear Patient, Thank you for your review. We are sorry to hear that your experience with reception was not up to standard on this occasion. We would like to clarify that our building is used by more than one organisation depending on the day and time of your visit, so it would be helpful to have more information about your experience to ensure we can address it properly. If you could contact us via our secure online form to provide some additional details, such as the date and time of your visit, or the specific organisation that you interacted with, we’d be glad to look into this matter further for you. Thank you again for taking the time to get in touch with your feedback, and we hope to hear from you soon. Kind regards, HMG
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
This surgery can have its downsides, but I saw Dr Hannah today and was very impressed with his knowledge and understanding in attempting to sort my issue. Very much appreciated, thank you Dr Hannah
Visited October 2024
Review titled Hereford Medical Group
Replied on 29 October 2024
Dear patient, Thank you for taking the time to leave such positive feedback - it is very much appreciated. I will pass on your kind words to the doctor. Kind regards, HMG
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Review titled Can't cancel an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
I'm trying to let HMG know my father won't be able to make his appointment today because he is unwell. He tried calling and couldn't get through, so I tried. I entered his date of birth and because someone else registered at the practice has the same DoB I had to go online. So I go online... and the form says I have to do it via patient access or nhs registration - neither of which he has. So now this appointment slot will be wasted because I cannot get through to them to let them know he won't be attending. Considering how difficult it is to get appointments you would think that they would make it easier (or possible!) To cancel appointments so they can be reallocated. This was an appointment hmg had previously cancelled and rearranged 'due to unforseen circumstances', so it's very easy on their end but very difficult for their patients.
Visited October 2024
Hereford Medical Group has not yet replied.