Hersham Surgery
Pleasant Place, Hersham, Walton On Thames, Surrey, KT12 4HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2023
The support from this surgery and the Doctors has been brilliant. They are good at dealing with urgent issues as well as ongoing health problems. I have full trust in the Doctors and the services they provide. You have to fill out the online form first thing in the morning but I have always recieved a reply from the admin team.
Visited June 2023
Review titled Hersham Surgery
Replied on 21 July 2023
Thank you for taking the time to leave your review, Your comments have been forwarded onto the team who really appreciate your comments.
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Review titled terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Trying to book an appointment at this surgery is very frustrating wish there was another lcoal prcatice I could join. The Doctors are fine but the booking system is terrible
Visited April 2023
Review titled Hersham Surgery
Replied on 09 November 2023
I'm sorry to hear that you are unhappy with the booking system. Our local Surrey Heartlands ICB provides the website and this is the same for all local practices. We are doing our best to assist our patients and submit the online forms on their behalf upon patient request. We are currently looking for alternatives to the website. Please do contact me at the surgery if you would like to discuss your concerns further Practice Manager
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Review titled Worst "contactable" surgery.
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Phone booking system exasperating. The online website is a complete joke. How anyone with no computer skills gets an appointment is beyond me. My GP requested I see him asap, the booking "system" wouldn't let me have an appointment. You go round and round in ever frustrating circles. I am leaving as soon as I can. This is a shame because the medical staff are friendly and pretty efficient. Pity you struggle to see anyone!
Visited February 2023
Hersham Surgery has not yet replied.
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Review titled Do not sign up to this practice
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
It is impossible to get an appointment at this practice. You need to submit a form via the internet at 07:30 in order to get a same day appointment. The website is difficult to navigate and it is not intuitive to be able to locate the form. I have no idea how the elderly are able to do this and get an appointment. If you are allocated an appointment at a time that doesn't suit, you cannot amend it, you can only cancel. I just tried calling the surgery and was 'number 13' in the queue for 20 minutes so gave up. We will be moving to a different surgery as soon as possible.
Visited December 2022
Review titled Hersham Surgery
Replied on 15 December 2022
Dear Patient, I'm sorry that you have had cause to leave this negative review. Our web site is provided by the ICB which looks after all the surgeries in the area and you will see that all the other surgeries have the same web site. Those patients who are unable to navigate a web site are invited to call the surgery, we ask those that can to use the web site to do so, so that those that need assistance can get through. Please be assured that we have a clinician in every room each day and our staff are working at full capacity. We are sorry to see you go.
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Review titled Difficult to contact and no appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
Stay clear of Hersham Surgery. They are almost impossible to contact as you'll be in phone queue for ages only to be told they have no appointments. A recorded message tells you to use their website but the website tells you to phone!
Visited November 2022
Review titled Hersham Surgery
Replied on 17 November 2022
Dear Patient, I am sorry that you have had difficulty contacting the surgery. Hersham Surgery, and the whole of the NHS is under unprecedented demand. In order to meet this demand, we will from the beginning of December trial a new 'winter pressures appointment system' which will mean there will be more book on the day appointments. If you would like to discuss this further with our practice manager, please fill out our feedback form on our website.
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Review titled Terrible online system
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2022
Impossible to get an appointment. New online system is flawed. Been trying for 2 weeks yo get an appointment. They don't use Livi anymore as they promised there would be more face to face appointments. Most GPs at this practice work part time so out of the 8 doctors or more sometimes there is only 1 doctor working that day. Tried again today to get an appointment you cant ring as you have you fill out a form to make an appointment and then you get a message to say form has reached capacity. So now I have to resort to a pharmacy to ask for help with the dreadful side effects I am having with the medication the doctor put me on.
Visited November 2022
Review titled Hersham Surgery
Replied on 17 November 2022
Dear Patient, I'm sorry that you have had cause to post this review. I can assure you that we have at least 3 doctors plus a paramedic and two nurses here every day, there is rarely a clinical room not in use by a clinician looking after our patients each day. If you wish to discuss further, please contact our practice manager on our feedback form which you'll find on our web site.