Heworth Green Surgery
45 Heworth Green, York, North Yorkshire, YO31 7SXContact details and opening times
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Reviews
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Review titled Shocking contact system
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
It is becoming increasingly impossible to get in touch with this medical group. Being forced into using the terrible automated system causes risk. The last time I tried to speak to them I was given a 6-8 week call back time as my condition was not considered serious. Yet a simple triage of my records would have noted I have chronic asthma - so reporting a chest infection you would have thought would prompt some form of priority. Also no. In the end I had to call a private medical service. They were hugely concerned and managed to get me a prescription. I went into the surgery to complain about the service. A passing doctor (he was a locum so had a soul) overheard and agreed to see me. He agreed with the private telephone consultation and stated that if the medicines did not improve my condition within a matter of days I was to return with the potential outcome of being admitted to hospital such was the impact the infection was having on my lungs. So my view of Priory is not positive. I am now trying to contact them to resolve another prescription issue as medicines are missing from my repeat prescription (suddenly disappeared) and guess what ... the service is even worse to contact them. I have tried for over 90 minutes to contact them with the same response 'our lines are busy call back later' and then the call is disconnected. Shockingly bad service from what was a very good practice 5 years ago.
Visited July 2024
Heworth Green Surgery has not yet replied.
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Review titled Totally Defunct Appointment System
Rated 1 star out of 5
by Barbara - Posted on 15 May 2024
I attempted to make an appointment in March to be informed by text that my symptoms were not serious and I would have to wait for 4-6 weeks for a Dr. to call me on the 'phone and assess whether or not I qualified for a face to face appointment. I waited 8 weeks for the promised call only to be informed (again by text) the day before the expected call which was scheduled scheduled for sometime in the afternoon, that the call was now being rescheduled for a weeks time in the morning. This means that if the call does actually take place I will have waited 9 weeks to discuss over the telephone why after breaking my kneecap in December and wearing a splint for 8 weeks it is still causing me a lot of pain. This level of service is unacceptable.
Visited March 2024
Heworth Green Surgery has not yet replied.
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Review titled Dysfunctional, hopeless, on their knees
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
Getting worse and worse every year. Contacting the surgery is becoming neigh on impossible except through their online system Klinik. That system acts as a triage: if it is serious they tell you to go to A & E and if it's not life-threatening, they (eventually) send you a text message that you have to wait for 4 to 5 weeks before a clinician will decide whether to review your case. Counting from now (middle of November) we are probably looking at a potential response in the new year. When you do get a response by text message, they want you to get in touch. That is almost impossible because you cannot text them back, the link they send goes to email and my replies just bounce back and when you ring the phone you are told to keep the phone lines clear for the elderly and vulnerable. So surprise surprise you have only the Klinik system to contact them back and you find yourself back in the endless loop of Klinik, triage, 4 to 5 weeks delay, back to Klinik, triage, etc. If ever there was a system to frustrate and put off people from contacting their GP, this is perfect. I fear the Nhs has finally arrived at the point when accessing healthcare is virtually non-existent except when it is life-threatening and then you face excruciatingly long waits at A & E. Just don't get poorly!
Visited November 2022
Review titled Heworth Green Surgery
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the access methods offered for your issue did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net