Heworth Green Surgery
45 Heworth Green, York, North Yorkshire, YO31 7SXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Several points
Rated 4 stars out of 5
by Dave Taylor - Posted on 27 March 2025
Heworth Surgery is not my closest/preferred surgery but, obviously, I was eager to have medical attention so I was prepared to drive across town. The parking at Heworth Surgery is quite difficult. I ended up parking in the doctor's bay. The medical advice was appropriate but the drugs were unavailable at four dispensaries around the city. The final pharmacist advised me to return to the GP as there was a national shortage of the drug. Fortunately Priory was able to handle this request online, although it did take three days in order to finally obtain my prescription.
Visited March 2025
Heworth Green Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2025
I have not been able to get an appointment since 2022. Every time I contact them I am 'triaged' as non-urgent and told to wait 4-6 weeks before someone will contact me. This has forced me to seek private medical attention, for which I have now been referred for an urgent consultation within the next two weeks (via Bupa). I'm shocked the practice is taking on new patients when there is zero care for the ones that they already have. Whilst this may not be a life and death scenario, in my opinion that's the role of A&E. GPs should be there to support a range of healthcare issues - I've had a number of health concerns the past three years, all of which I've been dismissed for by either the online appointment request or the inability to speak to someone on the phone. Do better.
Visited March 2025
Heworth Green Surgery has not yet replied.
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Review titled Really helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
My 4 year son has been suffering repeated flare ups of tonsillitis and the practice saw him the same day each time, within a couple of hours of filling in the Priorycare form. The GPs he saw were great with him and really put him at ease.
Visited March 2025
Heworth Green Surgery has not yet replied.
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Review titled Positive GP Review
Rated 5 stars out of 5
by Simon Lock - Posted on 20 February 2025
Used online service, promptly called for further consultation and asked to pop in, if convenient, for a check, which I did within one hour of the call. Very efficient, great approach and prescription issued and symptoms addressed.
Visited February 2025
Heworth Green Surgery has not yet replied.
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Review titled Privileged experience
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
Having expected a brief examination I was pleasantly surprised to have a very thorough consultation by a medical student, who carried out a preliminary examination before the arrival of the GP. I was impressed by his manner, his interest in me and what I had to say and his general attentiveness. He was also very reassuring. The GP was very professional and inspired confidence. Matched by equally professional attitudes in reception, my experience overall today was very positive. Thank you all very much.
Visited February 2025
Heworth Green Surgery has not yet replied.
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Review titled A Busy Practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2025
If you need emergency care they are there fir you, however, contact the right people can be problematic. I went on line on the Monday only to be confronted with a sign staying the website is down until Thursday. That has happened a few times now. Once I did get in touch I was seen very quick so pleased about that.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Fantastic Help
Rated 5 stars out of 5
by Lorna Hardy - Posted on 17 January 2025
Great service from start to finish. Very accommodating to my 4 year old son. Who felt very relaxed. The GP was fantastic.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Good exprrience
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
I saw a GP/ physio (?) last week. I only filled in my form the day before and didn’t expect to hear for a while but he called me the next day and saw me. He was professional and kind and put me at ease at my horrible nail! He spent time examining and offered helpful intervention. A nice experience from what I imagine is an overworked member of staff.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by Mr R R Beattie - Posted on 17 January 2025
Was really ill before New Year and received good care from doctors on 2 occasions. Was impressed with response as I know NHS is overworked at this time of year
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Appointments-A mission Impossible
Rated 3 stars out of 5
by Jonathan - Posted on 19 January 2025
At me recent appointment I had a great experience with my Dr. She was very thorough and appeared to care. The big challenge with Priory medical is actually getting to speak with a Dr. I really needed a face to face appointment. It took 2 attempts sing the online, a referral from. Private GP and a phone call to the surgery (to fill out another form) to achieve an appointment.
Visited January 2025
Heworth Green Surgery has not yet replied.