Heworth Green Surgery
45 Heworth Green, York, North Yorkshire, YO31 7SXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Busy Practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2025
If you need emergency care they are there fir you, however, contact the right people can be problematic. I went on line on the Monday only to be confronted with a sign staying the website is down until Thursday. That has happened a few times now. Once I did get in touch I was seen very quick so pleased about that.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Fantastic Help
Rated 5 stars out of 5
by Lorna Hardy - Posted on 17 January 2025
Great service from start to finish. Very accommodating to my 4 year old son. Who felt very relaxed. The GP was fantastic.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Good exprrience
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
I saw a GP/ physio (?) last week. I only filled in my form the day before and didn’t expect to hear for a while but he called me the next day and saw me. He was professional and kind and put me at ease at my horrible nail! He spent time examining and offered helpful intervention. A nice experience from what I imagine is an overworked member of staff.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by Mr R R Beattie - Posted on 17 January 2025
Was really ill before New Year and received good care from doctors on 2 occasions. Was impressed with response as I know NHS is overworked at this time of year
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Appointments-A mission Impossible
Rated 3 stars out of 5
by Jonathan - Posted on 19 January 2025
At me recent appointment I had a great experience with my Dr. She was very thorough and appeared to care. The big challenge with Priory medical is actually getting to speak with a Dr. I really needed a face to face appointment. It took 2 attempts sing the online, a referral from. Private GP and a phone call to the surgery (to fill out another form) to achieve an appointment.
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by David Havercroft - Posted on 17 January 2025
Contact them in the morning got call back and appointment same day plus prescription great service
Visited January 2025
Heworth Green Surgery has not yet replied.
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Review titled Shocking contact system
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
It is becoming increasingly impossible to get in touch with this medical group. Being forced into using the terrible automated system causes risk. The last time I tried to speak to them I was given a 6-8 week call back time as my condition was not considered serious. Yet a simple triage of my records would have noted I have chronic asthma - so reporting a chest infection you would have thought would prompt some form of priority. Also no. In the end I had to call a private medical service. They were hugely concerned and managed to get me a prescription. I went into the surgery to complain about the service. A passing doctor (he was a locum so had a soul) overheard and agreed to see me. He agreed with the private telephone consultation and stated that if the medicines did not improve my condition within a matter of days I was to return with the potential outcome of being admitted to hospital such was the impact the infection was having on my lungs. So my view of Priory is not positive. I am now trying to contact them to resolve another prescription issue as medicines are missing from my repeat prescription (suddenly disappeared) and guess what ... the service is even worse to contact them. I have tried for over 90 minutes to contact them with the same response 'our lines are busy call back later' and then the call is disconnected. Shockingly bad service from what was a very good practice 5 years ago.
Visited July 2024
Heworth Green Surgery has not yet replied.
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Review titled Totally Defunct Appointment System
Rated 1 star out of 5
by Barbara - Posted on 15 May 2024
I attempted to make an appointment in March to be informed by text that my symptoms were not serious and I would have to wait for 4-6 weeks for a Dr. to call me on the 'phone and assess whether or not I qualified for a face to face appointment. I waited 8 weeks for the promised call only to be informed (again by text) the day before the expected call which was scheduled scheduled for sometime in the afternoon, that the call was now being rescheduled for a weeks time in the morning. This means that if the call does actually take place I will have waited 9 weeks to discuss over the telephone why after breaking my kneecap in December and wearing a splint for 8 weeks it is still causing me a lot of pain. This level of service is unacceptable.
Visited March 2024
Heworth Green Surgery has not yet replied.