High Glades Medical Centre
9A Upper Church Road, St. Leonards-on-Sea, TN37 7ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Been trying to reach them for 2 days
Rated 1 star out of 5
by Kofoworola George-Taylor - Posted on 18 September 2024
Been trying to reach them for 2 days they say call at 8:30 and calls are recorded for waiting times but it automatically disconnects you and does not ring so how is the waiting time recorded accurate? Not able to reach anyone, recorded my call as it kept getting disconnected as proof. Really disappointed.
Visited September 2024
Review titled High Glades Medical Centre
Replied on 18 September 2024
Dear Ms George-Taylor Thank you for taking the time to leave a review. I am really sorry to hear that you have been having issues trying to get through to the surgery. When we have more than 50 patients waiting in the queue, the system is set-up to disconnect the call so that patients don't waste any further time in the queue. I appreciate that this is very frustrating, which is why we ask patients who are able, to use all our on-line services to contact the practice. Currently we are experiencing a very high volume of calls, which is why it is taking the reception staff longer to answer the calls. Once again, I can only apologise that you were unable to get through on the phone. If you would like to discuss the above further, please do not hesitate to contact me at the surgery. Best wishes Alison Stacey for and on behalf of Sydenham House Medical Group
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Review titled Not really a deaf friendly service when booking
Rated 3 stars out of 5
by Traci Eames - Posted on 17 September 2024
Whilst the GPs are brilliant, I still experience a problem every time - I'm deaf, so calling isnt possible, so I always emailed, and a note in system to state that but no one seem to read that all times. So frustrating having to repeat this every time. This practice need to keep those are deaf/hard of hearing in mind when suggesting them to call the centre.
Visited September 2024
Review titled High Glades Medical Centre
Replied on 18 September 2024
Hello Traci Thank you for taking the time to write a review. I am sorry to read that you had an issue when trying to contact the surgery. I have looked on your records, and can confirm that there is a note on your records confirming that you are allowed to request an appointment/query via email. On this particular day, I believe it was a genuine mistake by a new member of the team. This has now been addressed as a training issue. Again, I can only apologise, but it you wish to discuss further please email the surgery for my attention. Best wishes Alison Stacey For and on behalf of Sydenham House Medical Centre
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Review titled Let down
Rated 1 star out of 5
by Tess Gale - Posted on 13 February 2024
I feel continually belittled and let down by this GP surgery. I understand that all staff are probably very stressed and understaffed. However, there is a basic level of care that must be delivered and a basic level of communication that I think it is fair to expect. I can't get an appointment for an issue I have been told by two GPs at the practice I need an appointment for. I am going around the houses, speaking to various members of admin, who say they'll speak to the Dr and call back, or sending in online consults and then being told a doctor will call me. Today they didn't even bother getting in touch. Unsurprisingly, they've removed the complaints form from the website 'temporarily'.
Visited February 2024
Review titled High Glades Medical Centre
Replied on 22 February 2024
Dear Mrs Gale Thank you for taking the time to leave us your comments. I am very sorry to hear that you feel the service that you have received from us is poor. Following our conversation earlier today I will take back your suggestions to the clinicians. I am glad to hear that you have now been seen by a GP and that you have no other concerns. If you would like to discuss this further, please don't hesitate to contact me at the surgery. Best wishes Alison Stacey, Service Delivery Manager for and on behalf of Sydenham House Medical Group