High Pastures Surgery
138 Liverpool Road North, Maghull, Liverpool, Merseyside, L31 2HWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled cant get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2025
this practice is saying they take new patients - its just a pity they cant give appointments to those they already have - rang on 13 March and was told no appointments that month and need to ring again in April - I hope my problem isnt serious
Visited March 2025
High Pastures Surgery has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2024
Tried to get an appointment but told as not urgent will be August. How do they know it’s not serious when they don’t even see you and you can’t speak to a Dr?. Some issues are not urgent but still need to be checked. I have to work so can’t really take a day out to sit in a walk in centre. We desperately need more GPs in Maghull and Lydiate.
Visited July 2024
Review titled High Pastures Surgery
Replied on 16 July 2024
Thank you for your feedback. I am sorry you have had a negative experience with High Pastures Surgery. I am sorry you have had a problem making an appointment today. We have 2 weeks left in July and unfortunately, all the routine appointments are booked up. If you felt your problem could not wait until the next available routine appointment, you do have the option to ask for a same day appointment template to be completed. This is then passed to our GP on duty who will triage it and you would be seen in the surgery today face to face or be booked in for a telephone consultation. There is also the option of completing an on-line eConsult, but these are switched off each day when we reach clinical capacity. Alternatively to seeing a GP we do have appointments available to see our other clinicians such as one of our Physician Associates, Practice Nurse or Pharmacist depending on what your health needs are. We have hundreds of appointments available every week, but they do get booked up. If you health concern is something you feel needs dealing with today, please call us back. If you remain unhappy, please contact the Reception Manager. Sue Jago, Practice Manager
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Review titled It’s like playing musical chairs on the Titanic
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
Can’t access e-consult; can’t get through on the phone unless you’re happy to hold on till you get from position 6 in the queue; personal visit to Reception requesting call from a medical person who chose to text instead leaving me with questions, which means another trip to reception to request appointment. This practice is self destructing.
Visited July 2023
High Pastures Surgery has not yet replied.
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Review titled 14 mins after e construction opens it closes
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Logged on for econsult this morning because face to face appointments are not accepted. It opens at 8am. While completing the form e consult closed at 8.14am I find it almost impossible to get an appointment here and have used a private service provided through work for the past 2 years.
Visited May 2023
High Pastures Surgery has not yet replied.