High Street Practice Winsford
Dene Drive, Winsford, Cheshire, CW7 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very rude receptionist
Rated 1 star out of 5
by Dan Taylor - Posted on 20 November 2024
I have rung this morning looking for information regarding a long ongoing issue absolutely no interest from the receptionist to help other than you’ll have to wait untill after 11am Really poor practise as some people work and only have certain times to ring to make appointments or ask for a telephone consultation The online service is of no use either nothing there for help or appointments The main point for me as a receptionist and practise is to help this seems to be overlooked especially on this case Very rude performance (as in leave the line don’t really want to talk to you)
Visited November 2024
Review titled High Street Practice Winsford
Replied on 20 November 2024
Dear Dan Thank you for taking the time to leave a review of the surgery and by leaving you details it was good to be able to discuss this matter with you. I apologise that you thought the the receptionist was rude however at the time that you called app of the morning appointments has been allocated. I will speak to the team member about this matter. I hope that I have been able to resolve your query in our telephone conversation this morning however please do feel free to contact me if you need any further assistance as I am happy to help. With kind regards Sharon Practice Manager
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Review titled Always easy to talk to & they do try there best to help!!
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
Spoken with the lovely Denise today booking an appointment and as normal it went smoothly with Denise showing her total understanding of my worry. Thankyou for your help today Denise.
Visited October 2024
Review titled High Street Practice Winsford
Replied on 30 October 2024
Dear Patient, Thank you for taking the time to leave such positive feedback. I have made Denise aware of this comment and also passed this onto the team , its always a pleasure to receive complimentary comments as the team work really hard to try to provide the best experience for the patients. Kind regards Sharon Meakin Practice Manager.
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Review titled Fantastic help
Rated 5 stars out of 5
by Cathy Hignett - Posted on 30 October 2024
I rang up asking to see a doctor cos of a uti, I answered a few questions and within an hour I got a call back saying they have sent my prescription over to the chemist.
Visited October 2024
Review titled High Street Practice Winsford
Replied on 30 October 2024
Dear Mrs Hignett, Thank you for taking the time to leave this positive feedback. I will share this review with the team as its always good to hear that our patients are pleased with the care that they are receiving. I hope that you are feeling better soon. with kind regards Sharon Meakin Practice Manager
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Review titled Excellent staff
Rated 4 stars out of 5
by Stevie - Posted on 31 October 2024
I made a call this morning and was treated in a top tier way. An extremely kind lady whom was extremely helpful and accommodating. All the staff I’ve interacted with are the same, so bravo to you all!
Visited October 2024
Review titled High Street Practice Winsford
Replied on 31 October 2024
Dear Stevie, Thank you so much for tsking the time to leave such a positive review. I am really pleased that you found the receptionist helpful today, our team work exceptionally hard to ensure that patients do have a positive experience with the surgery. I will pass this comment onto the team. With kind regards Sharon Meakin Practice Manager
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Review titled Disgrace
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2024
Total farce my wife has been trying to see a doctor for the last month can't book online you ring as soon as you open hang on for 45 min only to be told no appointment left and so you are told ring tomorrow or dial 111 you cannot handle the patients you have but are taking on more I have tried to ring the practice manager today and all I get is an answering machine telling me that you are experiencing a high volume of calls I an disgusted with the service I am getting you should be able to do a lot better
Visited October 2024
Review titled High Street Practice Winsford
Replied on 24 October 2024
Dear Patient, Thank you for your feedback. I am sorry that you feel your experience has not been a positive one. We offer several ways to book an appointment. Our telephone system has a call back function - our reception team will ring you back as soon as a line becomes available. We offer pre-bookable appointments that can be booked on the phone or online. We also offer e-consults, which we respond to within 48 hours. Our patients can phone us every weekday from 1pm for an urgent afternoon appointment. We also offer Hub appointments, bookable through our reception. As you have made your comment anonymously, I am not able to help you in person. Please email me on cheshire.highstreetmedicalpractice@nhs.net should you wish to discuss these options further. Kind regards, Sharon Meakin Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Andrew Painter - Posted on 27 September 2024
Professional, courteous and understanding reception staff both in phone and on surgery. The doctor I see regularly - excellent patient empathy . Very professional and knowledgeable. Listens and understanding and I am so glad I have him as my doctor.
Visited September 2024
Review titled High Street Practice Winsford
Replied on 27 September 2024
Dear Andrew Thank you for taking the time to leave such a positive comment about the surgery. I have passed this onto the reception team and also your GP. We really appreciate all patient feedback and are really pleased that you are happy with the care that you have been receiving from the Surgery. With kind regards Sharon Meakin Practice Manager
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
I called the surgery with a prescription enquiry, the receptionist was very rude and unprofessional basically wanted me off the phone to deal with 10 other calls waiting. No customer care at all! I work in customer facing role and would never speak to anyone like that so I don't expect to be treated like that by a NHS staff member. I suggest some customer care training and patience is required or a new job.
Visited September 2024
Review titled High Street Practice Winsford
Replied on 12 September 2024
Dear Patient Thank you for your review ,we take all of our reviews seriously and I am sorry that this has not been a positive experience with the surgery. We will discuss this in our next meeting , we do kindly request that any prescription queries' are made after 11 am to enable the team to deal with these more efficiently . We will speak about this in the next reception meeting and see how we can improve. If you want to speak to me about this matter please call me on 01606 544130. With kind regards Sharon Meakin Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Valerie Forrest - Posted on 20 September 2024
Today I received a text from the surgery that I needed to phone them for an appointment. I did so a bit concerned about what it was about what it could be. The receptionist was very kind and reassured me it was nothing to be concerned about explained the process and set me up with the appointments. Her kindness and concern was really comforting for an old lady.
Visited September 2024
Review titled High Street Practice Winsford
Replied on 20 September 2024
Dear Valerie Thank you so much for your kind review of the surgery , we are pleased that you are happy with the service that you received from the surgery. I will pass this comment onto the reception team. Kind regards Sharon Meakin Practice Manager
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Review titled Booking for a smear made easy
Rated 5 stars out of 5
by Dawn Nelson - Posted on 19 September 2024
Spoke to the wonderful receptionist who was friendly, efficient and made what is an uncomfortable appt made humourous.
Visited September 2024
Review titled High Street Practice Winsford
Replied on 19 September 2024
Dear Dawn Thank you so much for taking the time to leave this review, its always really good to receive nice comments as the reception team work really hard to ensure that we are assisting the patient in the best possible way . I will ensure that the team are made aware of your comment. Thank you again this is really apricated. With kind regards Sharon Meakin Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2024
Tried to book an appointment with the HRT nurse, whilst I was speaking the receptionist hung the call up whilst I was speaking. this is very frustrating and rude.
Visited August 2024
Review titled High Street Practice Winsford
Replied on 03 September 2024
Dear Patient, Thank you for your feedback, we take all feedback seriously. We are sorry to hear that your experience with the practice was not positive. We will discuss this matter in our meeting. If you would like to discuss further please contact me on 01606 544130 and ask to speak to the Practice Manager. Thank you, Practice Manager