High Street Surgery
13-15 High Street, Cheshunt, Waltham cross, Hertfordshire, EN8 0BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Repeat prescriptions never on time
Rated 2 stars out of 5
by Liam knight - Posted on 04 December 2024
Every month same issue, it is virtually impossible to get a repeat prescription filled on time. Multiple times I have not had my medication due to their processing issues. Even if NHS App says prescription is issued, it has not been approved, so its has not been sent to the chemist. Very, very disappointing
Visited November 2024
Review titled High Street Surgery
Replied on 12 December 2024
Dear Mr Knight Thank you for your feedback. I believe the staff sorted out the problems last week with you when you called in to the practice. I understand its all resolved now. Kind regards Karnika Baluja Practice & Complaints Manager Highs Street Surgery
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Review titled Worse practice
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2024
Had to chase GP for a week to get prescription which was prescribed by NHS hospital ,they don't care or you will have them on weekend or not. Promised that it will be done by regulation within 48 hours from Monday and still not in hand on Friday late afternoon.
Visited September 2024
Review titled High Street Surgery
Replied on 23 September 2024
Dear Patient Unfortunately, we are unable to prescribe anything unless we receive it in black and white from the hospital. If the hospital takes their time to send through the letter, it is unfair to hold us responsible for the delay. Unless we have the letter, no GP will prescribe any hospital initiated medication. May I suggest, in future, you collect your medication from the hospital when they provide you with a prescription. I am surprised you continue to be registered with the 'worst practice' when there are other practices in the area which may suit your needs more. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Best Practice
Rated 5 stars out of 5
by Paul Devine - Posted on 05 August 2024
I’ve been unlucky to have developed some illnesses in past few years but am getting there and hopefully things will improve when I have my operation. In the meantime, the practice has put me onto the weight management programme and have lost nearly a stone so far. This is great and will help my overall health. By helping me take control of my weight I will hopefully improve my blood pressure, blood sugar and my arthritis. Thanks.
Visited July 2024
Review titled High Street Surgery
Replied on 05 August 2024
Dear Mr Devine I am so sorry to hear of your ill health and wish you better soon and that your operation is a success. You have done amazingly well to lose a stone and you need to give yourself a pat on the back for sticking to the plan. You deserve all the credit as you have put in the hard work. Thank you for your kind comments - it means much to all the staff. We wish you all the best and let us know if we can help in any way. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled not good at all
Rated 1 star out of 5
by annonymous - Posted on 27 April 2024
takes over an hour for them to answer the phones then there very unhelpfull, prescriptions keep getting administer wrong , very unhelpfull surgery
Visited April 2024
Review titled High Street Surgery
Replied on 29 April 2024
Dear Patient I am sorry you feel this way. All our staff work very hard and do their best to be helpful. It is difficult to address your concerns due to your anonymity, however, if you would like to email me confidentially, I will look into matters for you. Please email me at manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled worst ever
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
very rude staff , prescriptions wrongly done , takes 45 mins to an hour to answer the phones, and when you go in there and still calling them there there at reception eating lunch and laughing ignoring the phones in front of them, terrible service
Visited April 2024
Review titled High Street Surgery
Replied on 16 May 2024
Dear Patient Thank you for taking the time to provide feedback. Unfortunately, as you have chosen to do so anonymously, I am unable to investigate your matter. If you would like me to look into it, please email me at manager.highstreetsurgery@nhs.net My staff work extremely hard to provide the best service we can to all our 8200 patients. At times, we fall short of patient expectations which is part of being human. The only time staff are permitted to have lunch at their desk is when the phones lines are switched off between 12 and 2 pm. It appears you have come in during the 2 hours lunch break. The phones are off at this time so they are able to have a well deserved break and have a laugh while eating. I am sorry you feel we provide a 'terrible' service; if you feel you can get a better service at another practice, you are welcome to register elsewhere. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Competent Service
Rated 4 stars out of 5
by Gardeners8 - Posted on 08 April 2024
Rang first thing this morning for an appointment some difficulty getting through but was given a time for this morning Saw GP on time was very understanding Reception extremely helpful and friendly Required new prescription and it was immediately forwarded to local chemist for me to collect Very efficient thank you
Visited April 2024
Review titled High Street Surgery
Replied on 08 April 2024
Dear Patient Thank you for your kind review of the practice. I will let the team know you found them helpful and friendly. Our phone lines can get very busy in the mornings, especially on a Monday. However, I am pleased that you got an appointment and our GP was helpful. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Great practise
Rated 4 stars out of 5
by Lucia Roberts - Posted on 22 April 2024
We took my son for his injections and the nurse was so kind and helpful, she made us feel relaxed which made him feel relaxed. I really appreciate her way with him
Visited April 2024
Review titled High Street Surgery
Replied on 22 April 2024
Dear Ms Roberts Thank you for your lovely words, I will pass this on to our nurse. As parents, it is so important for us to feel relaxed and confident of the care that is provided to our children. I am so pleased you felt this way. Kind regards Karnika Baluja Practice Manager High Street Surgery
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
From my experience, the practice manager demonstrates a complete lack of customer service and conveys an attitude that suggests, “If you’re not happy, then leave.” This is far from the professionalism one would expect in such a role. The other feedback here speaks volumes. Perhaps it’s time for you to consider a different job as my experience with you was far from pleasant—you were incredibly unhelpful. As for reaching the practice by phone, it seems winning the lottery would be easier than getting through. A 2 hour wait to get a call back seems extreme…..
Visited January 2024
Review titled High Street Surgery
Replied on 15 November 2024
Dear Patient Thank you for your comments and advice. As you have remained anonymous, I do not know what specific problems you have encountered or what circumstances lead to me being 'incredibly unhelpful'. My email is always available for patients to contact me directly. Perhaps you will consider joining our PPG as it may help you understand our roles and jobs and the limited resources we work within. It may give you an insight into our frustration at not being able to please 8600 patients. At the end of the day, your health is your priority and if we are unable to meet your needs, I would advise you to find a practice that can. Our doctors and staff work very hard, often staying at work hours after closing, just to try and complete our work. I accept that waiting 2 hours for a call back is very long if you have used the call back facility and can only apologise for that. If it was a Monday, I cant say I am surprised but the rest of the week is less busy. I can ask the telephone company to investigate if you are happy to provide your phone/mobile number. My email is manager.highstreetsurgery@nhs.net if you would like to reach out. Unfortunately, anonymous posts never reach a resolution as I don't have any details to offer explanations or apologies. Kind regards Karnika Baluja Practice and Complaints Manager High Street Surgery
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
My experience was waiting for a call back for over 2 hours to be told no appointments. I then had the unpleasure of dealing with the practice manager who needs to go on a customer service course. I changed surgery to a better one. They need better staff and a new manager.
Visited December 2023
Review titled High Street Surgery
Replied on 13 August 2024
Dear ex patient Thank you for your feedback - it has been noted. I wish you all the best at your new practice. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Repeat Prescription issues
Rated 4 stars out of 5
by K Rowley - Posted on 02 December 2023
I moved to this practically in August and every month I have issues obtaining repeat prescriptions. The practice does not approve repeat prescriptions more than 5 days before the last time it was issued. That has meant that every month I have had one day without medication. It is so stressful I’m thinking of moving again.
Visited December 2023
Review titled High Street Surgery
Replied on 04 December 2023
Dear Ms Rowley I am sorry you have had problems obtaining your prescription. We have protocols to follow when issuing medication and cannot issue them too far in advance. If you would like to discuss your individual case, please email me on manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice manager High Street Surgery