High Street Surgery
13-15 High Street, Cheshunt, Waltham cross, Hertfordshire, EN8 0BXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about High Street Surgery.
Reviews
-
Review titled Best Practice
Rated 5 stars out of 5
by Paul Devine - Posted on 05 August 2024
I’ve been unlucky to have developed some illnesses in past few years but am getting there and hopefully things will improve when I have my operation. In the meantime, the practice has put me onto the weight management programme and have lost nearly a stone so far. This is great and will help my overall health. By helping me take control of my weight I will hopefully improve my blood pressure, blood sugar and my arthritis. Thanks.
Visited July 2024
Review titled High Street Surgery
Replied on 05 August 2024
Dear Mr Devine I am so sorry to hear of your ill health and wish you better soon and that your operation is a success. You have done amazingly well to lose a stone and you need to give yourself a pat on the back for sticking to the plan. You deserve all the credit as you have put in the hard work. Thank you for your kind comments - it means much to all the staff. We wish you all the best and let us know if we can help in any way. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
-
Review titled not good at all
Rated 1 star out of 5
by annonymous - Posted on 27 April 2024
takes over an hour for them to answer the phones then there very unhelpfull, prescriptions keep getting administer wrong , very unhelpfull surgery
Visited April 2024
Review titled High Street Surgery
Replied on 29 April 2024
Dear Patient I am sorry you feel this way. All our staff work very hard and do their best to be helpful. It is difficult to address your concerns due to your anonymity, however, if you would like to email me confidentially, I will look into matters for you. Please email me at manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
-
Review titled worst ever
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
very rude staff , prescriptions wrongly done , takes 45 mins to an hour to answer the phones, and when you go in there and still calling them there there at reception eating lunch and laughing ignoring the phones in front of them, terrible service
Visited April 2024
Review titled High Street Surgery
Replied on 16 May 2024
Dear Patient Thank you for taking the time to provide feedback. Unfortunately, as you have chosen to do so anonymously, I am unable to investigate your matter. If you would like me to look into it, please email me at manager.highstreetsurgery@nhs.net My staff work extremely hard to provide the best service we can to all our 8200 patients. At times, we fall short of patient expectations which is part of being human. The only time staff are permitted to have lunch at their desk is when the phones lines are switched off between 12 and 2 pm. It appears you have come in during the 2 hours lunch break. The phones are off at this time so they are able to have a well deserved break and have a laugh while eating. I am sorry you feel we provide a 'terrible' service; if you feel you can get a better service at another practice, you are welcome to register elsewhere. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
-
Review titled Competent Service
Rated 4 stars out of 5
by Gardeners8 - Posted on 08 April 2024
Rang first thing this morning for an appointment some difficulty getting through but was given a time for this morning Saw GP on time was very understanding Reception extremely helpful and friendly Required new prescription and it was immediately forwarded to local chemist for me to collect Very efficient thank you
Visited April 2024
Review titled High Street Surgery
Replied on 08 April 2024
Dear Patient Thank you for your kind review of the practice. I will let the team know you found them helpful and friendly. Our phone lines can get very busy in the mornings, especially on a Monday. However, I am pleased that you got an appointment and our GP was helpful. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
-
Review titled Great practise
Rated 4 stars out of 5
by Lucia Roberts - Posted on 22 April 2024
We took my son for his injections and the nurse was so kind and helpful, she made us feel relaxed which made him feel relaxed. I really appreciate her way with him
Visited April 2024
High Street Surgery has not yet replied.
-
Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
My experience was waiting for a call back for over 2 hours to be told no appointments. I then had the unpleasure of dealing with the practice manager who needs to go on a customer service course. I changed surgery to a better one. They need better staff and a new manager.
Visited December 2023
Review titled High Street Surgery
Replied on 13 August 2024
Dear ex patient Thank you for your feedback - it has been noted. I wish you all the best at your new practice. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
-
Review titled Repeat Prescription issues
Rated 4 stars out of 5
by K Rowley - Posted on 02 December 2023
I moved to this practically in August and every month I have issues obtaining repeat prescriptions. The practice does not approve repeat prescriptions more than 5 days before the last time it was issued. That has meant that every month I have had one day without medication. It is so stressful I’m thinking of moving again.
Visited December 2023
Review titled High Street Surgery
Replied on 04 December 2023
Dear Ms Rowley I am sorry you have had problems obtaining your prescription. We have protocols to follow when issuing medication and cannot issue them too far in advance. If you would like to discuss your individual case, please email me on manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice manager High Street Surgery
-
Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Prescriptions take over 5 days to be done. Phone calls take over an hour to be answered. You need to improve your service and experience for patients. Other practices seem to cope with the funding that has been given to them!!!
Visited December 2023
Review titled High Street Surgery
Replied on 18 December 2023
Dear Patient I am so sorry you are unhappy with our service. Please feel free to contact me directly if you would like me to investigate your particular case. Unfortunately, we are short staffed at the moment and are trying to recruit. Kind regards Karnika Baluja Practice manager High Street Surgery Cheshunt
-
Review titled Needs improvement
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Over an hour for the phone to be answered, practice management needs a course in customer service as the person I spoke to was rude.
Visited November 2023
Review titled High Street Surgery
Replied on 09 November 2023
Dear Patient I am so sorry you were holding for an hour for your call to be answered. Our phone lines are extremely busy and we try to get to them as soon as we can. Unfortunately, I don't know who you spoke to but if you email me at manager.highstreetsurgery@nhs.net I can attempt to resolve this matter. Kind regards Karnika Baluja Practice Manager High Street Cheshunt
-
Review titled Really Appreciate the Lovely Service
Rated 5 stars out of 5
by Jules S - Posted on 05 September 2023
I'm off to Manila soon and contacted the Surgery by web form and got a very quick response, booked in for shots and saw the very friendly Nurse twice to get them done. I didn't realise quite how lucky I was until friends told me of their comparable experiences having to go to Pharmacies and such so all in I'm super happy with both the facilities / services available as well as the extremely lovely experience with the Nurse who made me feel comfortable, at ease and explained everything nice and simply. Thank you!
Visited September 2023
Review titled High Street Surgery
Replied on 06 September 2023
Dear Jules Thank you for your delightful review. I am so pleased you had a good experience. There are only certain holiday jabs we hold in stock so I guess you were lucky to have them done here. Other holiday jabs can only be got from pharmacies or specialist travel clinics. Our staff and nurse are happy that they were able to help and we all wish you a fabulous time in Manilla and safe travels. Kind regards Karnika Practice Manager High Street, Cheshunt