High Street Surgery
13-15 High Street, Cheshunt, Waltham cross, Hertfordshire, EN8 0BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2023
Phoned at 8 to get an appointment about something personal and was 3rd in the queue. Told the receptionist what my problem was and she then told me it was not urgent for today and to call back next week! Mental health is important and I should have been booked in to speak to a dr. Not good enough; sort out your appointment system….
Visited March 2023
Review titled High Street Surgery
Replied on 20 June 2023
Dear Patient Thank you for your feedback. I apologise that you did not get an appointment within the timescale you expected. We work within limited resources and even those are overstretched. I am happy to look in to your individual case if you email me - manager.highstreetsurgery@nhs.net Kind regards Karnika Practice Manager
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Review titled Good so far
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
Registered at this surgery due to my old one being impossible to get an appointment with and being unhelpful and so far so good! The team seem friendly and the e consultation service seems to be good!
Visited January 2023
Review titled High Street Surgery
Replied on 20 June 2023
Dear Patient Thank you for your kind feedback. The staff all work very hard within limited and overstretched resources. I will pass on your positive comments to the team which helps to boost their morale. Kind regards Karnika Practice Manager