High Street Surgery
100-106 High Street, Dover, Kent, CT16 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
I visited the practice today as I had booked an appointment via telephone 2 week’s previously, to be greeted with incompetent service from reception staff. I was told I had No appointment to come back as they had booked someone else in my space. I was anxious about attending, to be turned away with no care. I was asked to relay all my personal details in reception about my appointment in front of other patients with no compassion! Very upset as this is an important exam. I hope other young girls aren’t made to feel this way as it could discourage them from going to get checked. I have the appointment time on my app as I double checked still to be told No appointment was made. Very disappointing.
Visited September 2024
High Street Surgery has not yet replied.
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Review titled Extremely poor people skills
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
The patient was made to feel like they were wasting the doctors time. They were scoffed at, dismissed, and what they said was barely acknowledged. The patient booked the appointment because they were genuinely concerned, it is an absolute disgrace to treat vunerable people in this manner.
Visited May 2023
Review titled High Street Surgery
Replied on 26 February 2024
I was very sorry to read your experience at this surgery. Please contact the Practice Manager so that we can look into this further.
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Review titled Fab surgery and service
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
w: I called at 8am as everyone is advised to do, I was advised I would get a call before 9am which I did. Dr was fantastic as always, and by 11am my script etc was all ready for collection In all the years I have been at the surgery service has always been good from all staff
Visited March 2023
Review titled High Street Surgery
Replied on 26 February 2024
Thank you for taking the time to put this on NHS Choices. This has been shared with the team and is much appreciated by all at High Street.