High Street Surgery
The Surgery, High Street, Cheslyn Hay, Walsall, West Midlands, WS6 7ABContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about High Street Surgery.
Reviews
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I have tried to book an appointment with this surgery about a month ago and they said they had no room so to call back the next day, I explained to them I have work because I have a high class job where I need to be in work for 5 -7 days in a week. They told me to get a day of work so I eventually did and once I called up for the appointment they said there was no room left and bear in mind this was early in the morning. So after being on the phone for 2 hours stating that I need an appointment for something serious they booked an appointment for in 3 weeks time. Then when it came to the appointment they helped solve barely anything of what’s going on. I now have to wait for another month for blood tests. I don’t recommend this surgery at all and will be leaving it as fast as possible.
Visited October 2023
High Street Surgery has not yet replied.
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Hazel Morris - Posted on 06 July 2023
Genuinely can not fault this surgery. Phoned up for two appointments for my family this week. Got offered a routine appointment for my son for two days time which was all I needed. Phoned this morning for my partner and the receptionist I spoke to was amazing. Went above and beyond to get an appointment for him that suited his work schedule. She called straight back when she said she would. Genuinely in awe of this practice. Best practice in the area and best practice I have ever had the pleasure to deal with. The Dr's here are knowledgeable and listen to your concerns and try to actively put your mind at rest, the nurses are all so phenomenal and hcas are so friendly, I genuinely have no bad word to day about this practice
Visited July 2023
Review titled High Street Surgery
Replied on 11 July 2023
Hi Hazel, thank you so much for the review! This will be passed onto the staff and they will be delighted! You have made our day. Thanks again.
-
Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I have to give my pharmacy 7 days to get my prescription on time. But the surgery won't approve it until the day it's due ? Some of the staff are rude cold .I've been accused of shouting by one of the staff . You will be sorry if you choose this poor practice
Visited May 2023
Review titled High Street Surgery
Replied on 12 June 2023
Hi there. I'm sorry you have had a negative experience at High Street Surgery. The practice allows a week before the due date or the date your medications 'run out' to ensure there is plenty of time for the script to be signed by the GP and sent over to the pharmacy for processing. If you want to discuss a more effective way of ordering your medications, we will be happy to help.
-
Review titled poor communication
Rated 3 stars out of 5
by Anonymous - Posted on 28 April 2023
Was supposed to receive a call from a dr at this surgery but never had one so had to call reception to see what was happening and was allocated a call back time . You should not have to remind a surgery to as about this issue when it's pre booked but there again there's no care or compassion for patients today
Visited April 2023
Review titled High Street Surgery
Replied on 12 June 2023
Thank you for your message regarding your call back. Its a concern that you had to call about the lack of contact from the clinical team. The pre-booked appointments are to ensure that all patients receive contact appropriately so this needs looking into. Please contact us directly to enable us to check this out.
-
Review titled Mental health
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2023
called at 8am when the phone lines opened and was 3 in the queue. i asked to speak to a doctor about my mental health. Got told it wasn’t urgent for today and to call back next week! Not a good service if you are struggling with mental health!!! Why only offer emergency appointments on the day???? Sort it out…
Visited March 2023
Review titled High Street Surgery
Replied on 12 June 2023
Hi there, we are sorry you were made to feel this way at the time you contacted the surgery. We are certain that we can always help our patients with the various options open to us each day. Options include appointments with clinicians off site that may be appropriate to patients individual issues.
-
Review titled Excellent prompt care as always
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
Can not rate this GP surgery enough. Despite the immense pressure the NHS and GP surgeries are under they always manage to ensure patients have appointments when they are really needed to ensure care and treatment is provided promptly. I’ve experienced this both for my little boy and myself in recent weeks. The reception staff are always so lovey and helpful too when you phone. Thank you high street surgery.
Visited December 2022
Review titled High Street Surgery
Replied on 20 December 2022
No, thank you! You have made our day! The team work very hard and try to make a positive difference to our patients. We do take on board any issues raised that can help make our services better, but praise sends us home with a smile!