Higham Hill Medical Centre
258-260 Higham Hill Road, Walthamstow, London, Greater London, E17 5RQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient, friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
I've been registered with Higham Hill Medical centre for a few months now. I've found them helpful and efficient with administrative requests, including polite and knowledgeable reception staff. I've had an in-person appointment with a doctor who listened carefully to my concerns and thorough in addressing them. I've spoken with the practice pharmacist, who was proactive in updating my repeat prescription information. I've had one telephone appointment with a GP who was slightly less helpful, but still dealt with the primary purpose of my appointment. Overall, I've found this to be a well-run practice with (crucially) helpful and competent reception staff.
Visited April 2023
Review titled Higham Hill Medical Centre
Replied on 18 April 2023
Thank you for the amazing review! We will share this with the team, we appreciate the feedback and we hope to continue with the good work. Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Been with Higham Hill practice for a while now, phones are answered very quickly, never been longer than 3rd in the queue. Receptionists are very welcoming and easy to talk to, they always try theyre best to fit me in at earliest. Doctors listen and do the most to help with my health. Would definitely recommend this GP in the whole of Walthamstow.
Visited April 2023
Review titled Higham Hill Medical Centre
Replied on 19 April 2023
Thank you so much! We are grateful to have you as our patients. We strive to provide good patient care and quick service. Practice Manager
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Review titled Worst Practice with unfriendly staff
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Every time I have to wait for at least 3 weeks to get an appointment and they don't the courtesy to wait for the patients for 4 mins. I explained to them that it was due to traffic and I was delayed by 4 mins which they denied me from seeing the doctor and asked me to rebook the appointment. On top of that, they marked it as no show for me. It's really frustrating when I'm wasting my time, and my resources just because the staff is too arrogant to let the patient in for 4 mins. Hope there was a process to disincentivize such a center which was continuously causing a bad experience for patients. We take time out of our working day just to see the doctor for which we waited for weeks and gets denied due to stupid reason. I understand doctors are busy so we are. If they don't have the courtesy to wait for 4 mins I don't think they should be allowed to have patients register to them.
Visited April 2023
Review titled Higham Hill Medical Centre
Replied on 18 April 2023
I am sorry to hear of your experience at Higham Hill Medical Centre. Our appointment system is set by default that after 5 minutes of late arrival the appointment is marked down as failed to attend. This is only fair for the patients who arrive several minutes in advance before their appointment is scheduled to begin, and also for the healthcare professional seeing you as then their clinic runs on time and patient gets seen on time. Please note there is always an exception to rule. If for any unforeseen circumstances, there has been a delay and then the reception staff will liaise with the GP to ensure the safety of patient is taken into account and you may be asked to wait and be seen at the end of the clinic. We feel your frustration, however please note it is not the reception staff fault and they are following the policy. Please ask for the policy from the reception or it is displayed in the reception. Practice Manager
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Review titled Disappointed
Rated 1 star out of 5
by Cristina Vintila - Posted on 17 March 2023
This centre is a disaster. They cancel twice my appointments and the third time they didn't communicate that I should to do a covid test, they say if you still have a cough do the test. My cough passed and they didn't want to pass me to the doctor. In the first appointment I told my symptoms, they said ok come today, after 5 minutes call me back and told me go to the emergency. The second time cancel the appointment without any explanation. And other thing, why you request that the pacient wear mask if you don't wear mask. Really disappointed. I will change the GP for me and my family because here is impossible.
Visited March 2023
Review titled Higham Hill Medical Centre
Replied on 20 March 2023
We are very sorry for your experience! Your appointment on 20th February 2023 was cancelled due to a COVID positive patient walking in knowing that she was positive and hence infecting the doctor who was then very ill with COVID for over 2 weeks. Your appointment on 2nd March 2023 was cancelled by your-self. Your appointment in Friday 17th March 2023 was booked for face-to-face and you were requested to do a COVID test before attending due to the symptoms you gave at the time of the booking for the appointment. However when you attended for your appointment you had not done the test and the reception asked you to go home and she will ask the GP to call you for a telephone consultation. Which he did three times over the period of the morning and you did not pick up the call. Our policy is that healthcare staff on the premises seeing patient for face-to-face should wear a MASK (GP double mask). We request for all patient to also wear a MASK and if they do not have one we provide, at the reception. The reception staff behind the reception desk do not wear a mask as they are working in protected environment and is testing themselves frequently to ensure they and their colleagues are safe. However, they are also required to wear MASK when they are walking through the building. We wish you all the best. Practice Manager
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Review titled Fantastic support
Rated 5 stars out of 5
by Miss J M Rouchy - Posted on 22 November 2022
I have had a very positive experience with your Social Subscriber. She signposted me to other forms of help. Really listened to what I had to say and most importantly she treated me like a human being. She helped me to set small goals and followed up with me a few weeks later to see how I was doing. Thank you very much. I would highly recommend this service.
Visited November 2022
Review titled Higham Hill Medical Centre
Replied on 11 April 2023
Dear Miss Rouchy Thank you for your positive comments; this will be shared with Sabia the social prescriber. We appreciate you taking the time to leave this feedback.