Highbridge Medical Centre
Pepperall Road, Highbridge, Somerset, TA9 3YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Breath of fresh air
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2023
I would like to thank the medical centre and the doctors and staff involved in my care recently. What an absolute difference you have achieved! I could not be more appreciative of the way things have changed. From an early telephone call, immediate assistance and then a superb doctor who listened had a decent intelligent conversation with and did not undermine me in any shape or form. Wonderful! Thank you so much, you have no idea how much I am grateful for the change. Sent from my iPhone
Visited February 2023
Review titled Highbridge Medical Centre
Replied on 21 February 2023
Thank you for your kind words and positive experience with the medical centre. We are pleased that we have been able to offer a high level of service for you when needed. We are continuing to improve our services and hope that this is reflected upon patient contacts. Kind regards - Highbridge Medical Centre
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Review titled Awful practice unfortunately
Rated 1 star out of 5
by Francesca Lansbury - Posted on 24 January 2023
Have had a quite a few disappointing times with the surgery since Iv moved to area . But Monday just gone had a telephone appointment (week of waiting ) had my phone on me all day no one rang !! I rang reception in afternoon giving them chance as maybe busy but reception said someone did call once but I said I 100% did not have anyone call and said what happens now she said I can't do nothing other than log it and if the doctor feels like it she will call back !!! Tried going through ask my gp next day but still have no response !! It's beginning to go beyond a joke now.
Visited January 2023
Review titled Highbridge Medical Centre
Replied on 01 February 2023
Dear Francesca We are sorry to hear of your recent experience with the surgery, we are happy to discuss this matter further privately. Please contact the surgery directly should you wish to do this. Our clinical team try to contact patients via telephone up to three times per booking. Unfortunately they cannot always keep trying past the appointment time as they will have other patients booked into their clinic. The receptionist would have sent a message to update on the situation per your advise and if time was available the clinician would try to contact again. AskyMyGP is a good access tool for appointment enquires. Per the instructions when you submit your enquiry, it states that the surgery will be in contact within 72 hours, and for urgent matters not to be submitted via that channel. If the surgery are unable to clinically respond within 72 hours then we will be in contact. Thank you for your feedback, we hope that your future contacts are improved. Many Thanks, Highbridge Medical Centre
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Review titled Joke if it wasn't so stressful
Rated 3 stars out of 5
by ELIZABETH ADKINS - Posted on 31 January 2023
Told by pharmacy Highbridge has a 1 week turnaround for prescription, and asked to allow 1 week for pharmacy. ordered repeat, doctor rejected it. Almost out of my medication, to no fault of my own, but the new request is with the doctor and can take a week. Told to phone 111 if I run out. It is blood pressure medication, surely you would try to make it easier for your patients. You can't take that long to do something then reject a request when it is done to allow for 2 weeks. I was without medication before because of the time it takes. Really, you can't even be bothered to authorise and send a script which you rejected. Now I have to wait and stress because you think you are beyond reproach! Shame on you
Visited January 2023
Review titled Highbridge Medical Centre
Replied on 01 February 2023
We are sorry to hear that you have experienced delays with your prescriptions. We do ask for prescriptions to be requested 7-10 days, to allow time for the surgery to authorise and send to your chosen pharmacy. We are having an increase in prescription demand at present which can cause delays, however our clinical team continue to authorise prescriptions daily. We appreciate that this can be stressful and should you have issues in the future, please contact the surgery and we will endeavour to assist. Many Thanks, Highbridge Medical Centre
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Review titled Above and Beyond
Rated 4 stars out of 5
by jacqui strong - Posted on 25 January 2023
A member of staff went out of their way to help by seeing me at short notice following a call back with the reception team and then due to no blood tests appointments available, suggested I came in first thing on the Monday and they would do it themselves.
Visited January 2023
Review titled Highbridge Medical Centre
Replied on 27 January 2023
Dear Jacqui, Thank you for your lovely feedback about the staff here at Highbridge. We will pass on your comments to the rest of the staff. Kind Regards Laura Deputy Practice Manager
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Review titled So far, very good
Rated 4 stars out of 5
by C W - Posted on 08 November 2022
I very recently moved to this practice from another one in Burnham-on-Sea and so far I have been impressed. I had the best consultation with a GP in 4yrs. He was welcoming, thorough, able to listen and not make me feel like I was on a timer. Clearly there are still issues with staffing so they have to prioritise by urgency but I think that is the same everywhere. I'm feeling more confident that my medical needs will be addressed at Highbridge.
Visited November 2022
Review titled Highbridge Medical Centre
Replied on 09 November 2022
Thank you for your response. We are pleased to hear that you have received good care from the practice, specifically from one of the GP's. We are working hard to fill any vacancies so we can increase our capacity. Thank you for the feedback.
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Review titled Excellent reception, thank you
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2022
I had a face to face appointment which gave me simple explanations and options. I went away feeling reassured
Visited November 2022
Review titled Highbridge Medical Centre
Replied on 23 November 2022
Dear Patient, Thank you for your lovely feedback about the surgery, I will pass on these comments to the entire team. Kind Regards Laura Deputy Practice Manager
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Review titled superb nurse
Rated 4 stars out of 5
by Mary kelly - Posted on 04 October 2022
Had to give blood for the second time today. The nurse was the most caring ever, and give her 10 out of 10.
Visited October 2022
Review titled Highbridge Medical Centre
Replied on 13 October 2022
Mary, thank you for your lovely comment about your visit to the surgery on 4th Ocotber. We will pass this feedback onto the nursing team. Kind Regards Highbridge Medical Centre