Highbury Grange Medical Practice
1-5 Highbury Grange, London, Greater London, N5 2QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great phone system and reception
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
The call back feature on new phone system is brilliant! No longer need to wait to speak to someone but instead I get a call back. I think there are new receptionists there who are so kind and helpful.
Visited October 2024
Highbury Grange Medical Practice has not yet replied.
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Review titled The most awful, uncaring service I have ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
This surgery is dangerous and they do not care for, or about the people that are registered with them. The administration team are shockingly under trained and incompetent. They do not even know the basics of their job, and they do not have an ounce of compassion for the people that are calling them when in need. My mother had a heart attack last week, and was asked to drop in her discharge summary from the hospital as they did not have record of it or the medications she was supposed to continue taking, and her planned follow up care. You as her GP surgery should be chasing this up - not asking a very ill woman to drop this to you. When this was dropped to you the receptionist "wasn't sure" if she would be able to pass this to the administration team. I don't know if this is laziness, or pure incompetence but it is disgraceful. You then asked whether we could come back later and see if there was someone we could give it to, which is entirely inappropriate and gives us absolutely no confidence that we will be able to give this in today, as we had been asked to. Today is just one example of years of poor treatment, no communication and care from the people that are meant to be providing a service to us. There needs to be a drastic change in the service you provide. You are putting people in danger.
Visited September 2024
Highbury Grange Medical Practice has not yet replied.
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Review titled Impossible to book appointment to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I have tried on numerous occasions to get an appointment with a GP at this practice but it is impossible. You can’t book on line; I am refused an appointment in person (several visits in last 2 weeks) and when you telephone I am put in holding queue and when I reach the receptionist I am informed there are no appointments left. This has been going on for the last 10 + years with no improvement. This is an appalling service for a GP practice in 2023.
Visited December 2023
Highbury Grange Medical Practice has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Appalling ! crossing the limits ! impossible to get through ! I am told to call at 9 am: "you are number 15 in the call queue" then I am told to call at 3 : you are number 15 in the call queue so I get through at 3.46 pm and the receptionist tells me off because its 3.46 !!!! unbelievable, this is really wasting my time and pushing all my red buttons with their stupid music on the waiting line for years and then the receptionist hangs up the telephone on me ! twice ! Ive been calling six times since yesterday !!!!
Visited October 2023
Highbury Grange Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Milton Bevan - Posted on 24 September 2023
An excellent practice, with excellent GPs, nurses and support staff. The reception staff are helpful and respectful at all times. The service provided by the GPs is exceptional.
Visited September 2023
Highbury Grange Medical Practice has not yet replied.
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Review titled Appalling appointment system
Rated 1 star out of 5
by Oswin Baker - Posted on 17 April 2023
Knowing that the 8am rush is next to impossible, I called this afternoon and have spent the last 35 minutes going from number 13 in the queue to number 3. The practice does not offer online appointments as far as I can tell (nothing available through Patient Access). It is absolutely jaw-dropping that the Highbury Grange practice has been totally unable to update its appointment or reception system when other local surgeries which we've used for other family members have excellent and responsive patient-facing systems. Would strongly recommend not registering with this practice.
Visited April 2023
Highbury Grange Medical Practice has not yet replied.
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Review titled Professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Urgently needed a prescription-/very grateful to the receptionist who went out of his way to help. Professional and caring doctors. Recommended.
Visited January 2023
Highbury Grange Medical Practice has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
Thank you for the emergency appointment and to the doctor who referred me urgently and staff who chased up appointment I’m so so grateful for all the support. I will be having an emergency operation this month Thank you for looking after me
Visited December 2022
Highbury Grange Medical Practice has not yet replied.