Highcliffe Medical Centre
248 Lymington Road, Highcliffe, Christchurch, Dorset, BH23 5ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ignored, neglected and unable to contact GP
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
E-consult was my only means of contact which thanks to the switch over to System Online everything is now unavailable. Bow have no other means of to discuss ongoing conditions, discuss new issues or request any medication, admin or anything else. CQC inspection information is still from 2016 and the surgery standards plummeted since 2020. Haven't been able to get in touch let alone an appointment in at least six months. Used to be the best in the area.
Visited October 2024
Review titled Highcliffe Medical Centre
Replied on 21 October 2024
Dear Patient Thank you for your feedback. I would like to reassure you that System Online offers exactly the same functionality as e-consult. I have previously contacted you by email offering assistance and that offer still stands. You have my direct email address. Kind regards Janet Newman, Business Manager
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Review titled Outstanding Pharmacy Team
Rated 5 stars out of 5
by Malcolm White - Posted on 12 July 2024
Requiring some repeat medication urgently and at short notice, it was successfully dealt with within a matter of hours. An excellent Pharmacy Team, efficient, effective and focused. It couldn't be better. Many thanks for the wonderful service.
Visited July 2024
Review titled Highcliffe Medical Centre
Replied on 15 July 2024
Dear Mr White Thank you for taking the time to post your kind review. I am so pleased our pharmacy team were able to help in a very timely manner with your medication request. I will pass your thanks on to the team. Regards Janet Newman Business manager Regards
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Review titled Poor service
Rated 1 star out of 5
by Andrea Barker - Posted on 24 December 2023
Poor level of service from the reception who were unable to offer an appointment within a week and suggested A&E!
Visited December 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Ms Barker Thank you for your feedback So sorry that we were unable to offer an appointment during Christmas week when we are closed. Janet Newman Business Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
It is no longer possible to book an appointment online. I telephoned Highcliffe Medical Centre, Dorset today and waited for one and a half hours to be called back at 11.45. I was told I could not be given an appointment but had to call back at 8.30 tomorrow or visit the surgery at 8.00 am tomorrow and I would be given one then. I told the receptionist that my husband has just had a hip replacement and to visit at 8.00 or call at 8.30 is very difficult for me at present. She said she was still unable to help…..
Visited October 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Patient Thank you for your feedback regarding getting through on the telephone. I am very sorry to hear of your unsatisfactory experience. We are doing everything we can to improve our call answering times. Kind regards Janet Newman Business Manager
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Review titled listening,courteous and professional
Rated 5 stars out of 5
by Hector Vack and Pamela Vack - Posted on 04 July 2023
The fraility team assessed both my wife and myself and we were given very good help and advice. Pamela was prescribed Ensure because her weight had dropped very considerably and has now gained over 4 lbs.
Visited June 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Mr & Mrs Vack Thank you for your kind feedback to our wonderful frailty team. So pleased they could help. Kind regards Janet Newman Business Manager
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Review titled Providing a fabulous service to our community
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
Good Morning, I just wanted to drop you a note to say thank you. I know people don’t always say it enough sometimes. I haven’t had cause to use the doctors for several years and have been to see you or spoken to the one of your lovely doctors 3 times in the last couple of weeks for three separate things. Each time you have managed to squeeze me in for an appointment, which I have appreciated knowing how stretched you all are. Everyone I have spoken to including reception has shown me great kindness, care, taken the time to listen to me and most importantly reassure me about my various aliments. In particular, I met Nurse Claire on Friday. She was lovely and took the time to explain what was going on and to reassure me. Everyone is so busy these day and I just wanted to say thank you, you are all providing a fabulous service to our community.
Visited March 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Patient It is most gratifying to receive such positive feedback from patients. All our staff work tirelessly to provide the best service possible and we really appreciate it when patients acknowledge this. Kind regards Janet Newman Business Manager
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Review titled Superb support
Rated 5 stars out of 5
by Penny Sharratt - Posted on 12 January 2023
Rang with an urgent request to speak to a Dr. Receptionist helpful and professional. Dr called back within 40 mins and asked to see me a couple of hours later. Dr thorough, reassuring and highly professional. Referred me directly to Bournemouth hospital for tests. Bournemouth hospital also v thorough. We hear terribly concerning issues re healthcare in the news but Highcliffe Surgery are excellent and we are v lucky to be patients there, cannot fault any of the staff, professional and committed. Thank you for your continued commitment to patients during this v difficult time when the demands upon you all are immense.
Visited January 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Penny Sharratt Thank you so much for your positive feedback of both us and the hospital. It is so gratifying to hear when a patient experience has gone well so thank you for taking the time to express your views. Kind regards Janet Newman
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Review titled Main Reception experienced and supportive
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Very experienced, informed, and supportive reception staff. Helped with a prescription and swiftly resolved it by issuing another. The reception staff was engaging, kind, and thoughtful.
Visited January 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Patient Thank you so much for your kind feedback. I will ensure this is passed on to the team. Kind regards Janet Newman Business Manager