Highcliffe Medical Centre
248 Lymington Road, Highcliffe, Christchurch, Dorset, BH23 5ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ignored, neglected and unable to contact GP
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
E-consult was my only means of contact which thanks to the switch over to System Online everything is now unavailable. Bow have no other means of to discuss ongoing conditions, discuss new issues or request any medication, admin or anything else. CQC inspection information is still from 2016 and the surgery standards plummeted since 2020. Haven't been able to get in touch let alone an appointment in at least six months. Used to be the best in the area.
Visited October 2024
Review titled Highcliffe Medical Centre
Replied on 21 October 2024
Dear Patient Thank you for your feedback. I would like to reassure you that System Online offers exactly the same functionality as e-consult. I have previously contacted you by email offering assistance and that offer still stands. You have my direct email address. Kind regards Janet Newman, Business Manager
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Review titled Outstanding Pharmacy Team
Rated 5 stars out of 5
by Malcolm White - Posted on 12 July 2024
Requiring some repeat medication urgently and at short notice, it was successfully dealt with within a matter of hours. An excellent Pharmacy Team, efficient, effective and focused. It couldn't be better. Many thanks for the wonderful service.
Visited July 2024
Review titled Highcliffe Medical Centre
Replied on 15 July 2024
Dear Mr White Thank you for taking the time to post your kind review. I am so pleased our pharmacy team were able to help in a very timely manner with your medication request. I will pass your thanks on to the team. Regards Janet Newman Business manager Regards
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Review titled Poor service
Rated 1 star out of 5
by Andrea Barker - Posted on 24 December 2023
Poor level of service from the reception who were unable to offer an appointment within a week and suggested A&E!
Visited December 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Ms Barker Thank you for your feedback So sorry that we were unable to offer an appointment during Christmas week when we are closed. Janet Newman Business Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
It is no longer possible to book an appointment online. I telephoned Highcliffe Medical Centre, Dorset today and waited for one and a half hours to be called back at 11.45. I was told I could not be given an appointment but had to call back at 8.30 tomorrow or visit the surgery at 8.00 am tomorrow and I would be given one then. I told the receptionist that my husband has just had a hip replacement and to visit at 8.00 or call at 8.30 is very difficult for me at present. She said she was still unable to help…..
Visited October 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Patient Thank you for your feedback regarding getting through on the telephone. I am very sorry to hear of your unsatisfactory experience. We are doing everything we can to improve our call answering times. Kind regards Janet Newman Business Manager
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Review titled listening,courteous and professional
Rated 5 stars out of 5
by Hector Vack and Pamela Vack - Posted on 04 July 2023
The fraility team assessed both my wife and myself and we were given very good help and advice. Pamela was prescribed Ensure because her weight had dropped very considerably and has now gained over 4 lbs.
Visited June 2023
Review titled Highcliffe Medical Centre
Replied on 08 July 2024
Dear Mr & Mrs Vack Thank you for your kind feedback to our wonderful frailty team. So pleased they could help. Kind regards Janet Newman Business Manager