Highcroft Surgery
High Street, Arnold, Nottingham, Nottinghamshire, NG5 7BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can never get in
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2024
Tried to get my 2 year old in as he has a bad cough told to go the the urgent care centre as they are fully booked.
Visited November 2024
Review titled Highcroft Surgery
Replied on 21 November 2024
Dear Parent to patient, Thank you for your feedback. I would like to discuss this further with you please, are you happy to email me directly at lorraine.smith40@nhs.net. I would like the opportunity to look into this matter and apologise for your negative experience with the surgery but would like the opportunity to look into this further. Kind regards Lorraine Smith Operations Manager
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Review titled Rude receptionist
Rated 1 star out of 5
by TSB - Posted on 28 October 2024
After being in the phone queue for 1 hr 2 minutes as the econsult wasn't working... Hello, can I have a doctors appointment please? No, we are fully booked for today call back tomorrow. I work full time. What shall I do? Go to the Treatment Centre. She then put the phone down on me! Now, it's not the fact that I couldn't get an appointment as I have been trying, due to work commitments, on and off for the past 8 months to get one, and failing. It was the fact that she put the phone down on me. I understand that previous callers may have been rude. But I was not! I needed to see a doctor because I am not well. I didn't call for fun. Would be interested to know, how does the Treatment Centre feel about this set up? Please train or Retrain your staff that we are people. Sometimes sick people who would really appreciate a little compassion and respect. I among others are a little tired of these self appointed 'Gatekeepers' who are possibly in the wrong job.
Visited October 2024
Review titled Highcroft Surgery
Replied on 29 October 2024
Dear patient, I am sorry to hear of the service you have received from our team at Highcroft Surgery. This is not what we would expect for any of our patients. I would like to investigate this matter and would appreciate you contacting me so I can go over some details before looking into this. My contact details are lorraine.smith40@nhs.net. I look forward to hearing from you. Kind regards Lorraine Smith Operations Manager
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Review titled Poor time management
Rated 3 stars out of 5
by Anonymous - Posted on 07 October 2024
Waited for an hour after appointment to be seen!!!! Feel like it just gets worse everytime we book appointments
Visited October 2024
Review titled Highcroft Surgery
Replied on 21 October 2024
Dear Patient, Thank you for taking the time to post your feedback. My name is Lorraine and I am the Operations Manager at the surgery. I would very much like to discuss your negative experience at the surgery in more detail to try to establish why you were kept waiting on the day of your appointment. If you are happy to discuss this matter further with me please call the surgery and ask to speak with myself or alternatively if you would like to discuss this face to face my only non working day is a Wednesday and my working hours are Mon-Tues 8-6.30pm Thurs -Fri 8 -1.30pm. Kind regards Lorraine
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Review titled Good Practice
Rated 4 stars out of 5
by S.Kerr - Posted on 10 September 2024
Thank you to the receptionist that answered the phone this morning to help me book an appointment with Doctor.The receptionist was polite, efficient and professional. The Doctor was so good to my mum thank you for such brilliant service today.
Visited September 2024
Review titled Highcroft Surgery
Replied on 10 September 2024
Dear S Kerr, Thank you for taking the time to post your very kind review. It is always nice to receive positive feedback regarding our team at Highcroft. I will share your feedback with all the staff. We are glad you and your mum were pleased with the service you received from making the call to the surgery through to the GP appointment itself. Once again, thank you for your kind comments. Regards Lorraine Smith Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Alicja - Posted on 04 October 2024
Extremely easy and fast response online service I was impressed and delighted. Pleasant friendly well mannered staff :)
Visited September 2024
Review titled Highcroft Surgery
Replied on 05 October 2024
Dear Alicja, Thank you for taking the time to post your much appreciated positive review. I will share your review with all of the Highcroft team. I am glad the online service worked well for you, and you received your response efficiently. Kind regards Lorraine Smith Operations Manager
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Review titled Live appointment in surgery
Rated 5 stars out of 5
by Maurice and Jenny Turner - Posted on 13 September 2024
Delighted with our appointment in person with the doctor Very personable Listened carefully to our concerns over my wife's health issues. Gave a clear response to the course of treatment ahead including that done during the consultation. Thank you.
Visited September 2024
Review titled Highcroft Surgery
Replied on 05 October 2024
Dear Maurice and Jenny, Many thanks for taking the time to post your positive review. It is lovely to hear that during the in person GP appointment you felt listened to, you felt the GP was personable and informative of the treatment during the consultation and also the of the treatment ahead. I will share your kind comments with the team at Highcroft, and would like to thank you again on behalf of the surgery. Kind regards Lorraine Smith Operations Manager
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Review titled Bad experience and wait time
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2024
I arrived to my practice early and signed in and it reached my appointment time yet my name was not called and i had been waiting at least nearly 45 minutes for my appointment when i was apprently “the next patient” i told the receptionist and she just kept saying i was next patient and the wait time was just awful absolutely awful and this isnt the first time its happened before when im apprently the next patient i understand other people need care but the doctor didnt have any patients at all and still didnt call my name when it had been nearly 45 minutes since my original appointment time
Visited July 2024
Review titled Highcroft Surgery
Replied on 22 July 2024
Dear Patient, Thank for your your feedback. I am sorry to hear of the negative experience you encountered when you attended the surgery recently. I would like to look into this further to establish the reasons behind the delay in your appointment. Would you be happy to contact myself at the surgery to discuss this matter in more detail? I appreciate you taking the time to post your feedback, and would like to feedback to the team once we have discussed this in more detail. If you are happy to discuss this further with me, please call the surgery 0115 8832330 or email the surgery directly on nnicb-nn.c84055@nhs.net I look forward to hearing from you. Kind regards Lorraine Smith Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
Appointment was made on the same day. Minimal waiting time. Doctor was helpful and treatment was effective
Visited July 2024
Review titled Highcroft Surgery
Replied on 28 October 2024
Dear Patient, Thank you very much for taking the time to post your positive feedback. We are pleased to hear that your wait time was kept to a minimum and that your GP appointment was a positive experience and the treatment you were given has been effective. Kind regards Lorraine Smith Operations Manager
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Review titled Excellent care
Rated 4 stars out of 5
by A Shaikh - Posted on 15 May 2024
I have been with this surgery for over 20 years and I have always received best care and treatment, all I do is follow the instructions and appreciate on odd occasions, I may have to wait few minutes to be answered on the phone. Recently, I was seen by a GP who took time to listen to my queries and concerns and explained to me findings and next steps. I also received an call from this GP the same evening to agree on next steps. As part of this visit, I also spoke to a nice person at the reception (on the phone) and also spoke to a medical secretary, they both were friendly and courteous. I am happy to be registered at Highcroft Surgery.
Visited May 2024
Review titled Highcroft Surgery
Replied on 16 May 2024
Dear A Shaikh, Thank you so much for taking the time to write your review it is much appreciated. We are pleased that your visit to the surgery was a positive experience. It is nice to hear that you felt your GP appointment was not rushed and things were explained to you, and you were further updated later the same day. I will personally share your kind words with the team. Thank you again, Kind regards Lorraine Smith Operations Manager
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Review titled Thank you
Rated 5 stars out of 5
by Chris K - Posted on 12 April 2024
I had to attend the surgery, I was greeted by an extremely friendly and helpful receptionist. She put me at ease and advised me what she was going to do and what would happen. I am extremely grateful, I know it is not an easy job but credit where credit is due.
Visited March 2024
Review titled Highcroft Surgery
Replied on 12 April 2024
Dear Chris, We are very pleased that your visit to the surgery was a positive one. We will pass on your feedback to the reception team who you mentioned in particular. Thank you for taking the time to leave your review it is very much appreciated. Kind regards, Lorraine Smith Operations Manager