Highcroft Surgery
High Street, Arnold, Nottingham, Nottinghamshire, NG5 7BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive review
Rated 4 stars out of 5
by William Davies - Posted on 14 February 2023
Had a situation in December which needed help. Called practice and got thru pretty quickly and was offered advice on the e consult thing. Having completed this I was contacted almost immediately with an appointment the same day. Was seen promptly and courtiously. Have also recently had need to contact Highcroft on behalf of ageing mother and have to say service has been exceptional.
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Mr Davies, Thank you for your kind comments. It is good to hear that our online consultation form worked well for you, and this led to a positive experience when you attended at the surgery for a face to face appointment. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager
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Review titled Diabolical service.
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2022
I contacted the surgery around 15 times to speak a doctor or to be seen as I was having fainting episodes. I couldn’t get through so had to phone 111 and go to an urgent care centre and they ran numerous tests. I then tried to contact the doctors afterwards as I needed book blood tests. The surgery then failed to ring me via a phone call appointment so I had to book another which they then failed to ring back. I then took it upon myself to visit the surgery yesterday to ensure I would get a phone call and they said yes but I did not get a call again. There are no words, speechless.
Visited November 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your comments. I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the surgery so that we can discuss the issues in more detail. Kind regards Lorraine Smith Operations Manager
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Review titled Need to move ASAP
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
This surgery is appalling! You cannot get an appointment however you try, rude receptionists asking personal questions, constantly cut off when I got to one in the cue position then they blame it on the phone system, seriously this practice has let patients down and still using covid as an excuse
Visited November 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your comments. I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the surgery so that we can discuss the issues in more detail. Kind regards Lorraine Smith Operations Manager