Highparks Medical Practice
Cliffe Woods, Rochester, Kent, ME3 8HXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Highparks Medical Practice.
Reviews
-
Review titled Well run practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
The staff are very friendly and efficient and booking in is very easy. The nurse had get a second opinion from the doctor and it was all very professional.
Visited February 2024
Highparks Medical Practice has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
Happy with the Service o received today. I went in on my appointment time. The nurse and receptionist found me appointments for my next time I needed to see the doctor.
Visited February 2024
Highparks Medical Practice has not yet replied.
-
Review titled Nurse appointment
Rated 5 stars out of 5
by Susan George - Posted on 21 February 2024
Really nice experience with the nurse. She was very good and explained everything. She made me feel really comfortable
Visited February 2024
Highparks Medical Practice has not yet replied.
-
Review titled Sad to see the deterioration in service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
I've been registered with this practice for over 32 years. Always been impressed with the service received but recently it has been dire. I'm generally fit and well but there is the odd occasion when I need to use the service. Getting onto e consult is incredibly difficult unless you are on the ball at 7.30am. Even if you manage to get that submitted, they don't read it properly and in my case I've had to try again the next day. Some of the phone staff are pleasant and helpful if you manage to get hold of somebody but others are rude and dismissive. I've been trying to sort out a medication error for the last 24 hours and have no option now but to wait for 4 weeks when a clinician will attempt contact me by phone, text, email .....who knows? Fortunately it's not urgent but just a waste of everybody's time and delaying the start of my treatment. Seriously considering changing to another pratice.
Visited February 2024
Highparks Medical Practice has not yet replied.
-
Review titled very helpful and friendly service
Rated 5 stars out of 5
by Tim Cross - Posted on 06 February 2024
Great experience - was able to phone and get an appointment- Dr i saw was very helpful and put me at ease
Visited January 2024
Highparks Medical Practice has not yet replied.
-
Review titled Econsult shut!
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Attempted to fill out econsult form at 7.48 am, 18 minutes after it opened, it was closed!! Absolutely ridiculous!
Visited December 2023
Review titled Highparks Medical Practice
Replied on 18 December 2023
Dear Patient, I am sorry to hear of your concerns with the practice. Thank you for your recent feedback. We communicate updates to any online tools and opening times on our website and our social media page. The junior doctor strikes alongside winter pressures has created a surge in demand for services and we have to at times turn off our e-consult services to ensure we are able to operate safely and within capacity. If you require any further help, or would like to discuss your concerns further please contact us at highparks.medical@nhs.net .
-
Review titled Going down hill
Rated 1 star out of 5
by Andy Doran - Posted on 20 September 2023
We have been with this practice 29 years We made allowances during covid but the practice loves to say ring 111 or go to A-E Most receptionists are rude and say use e consult Phone calls if your number 13 in the queue that averages 45 minutes on hold Once it took 1 hour 20 minutes to get them to answer I had a visit to A-E it took the doctors 3 months to follow up this visit E consult is a complete waste of peoples time because most things say ring 111 If you ask for a call back that takes 3 weeks The service is appalling We have now changed practices Dread to think how much worse it will get with all the new houses at cliffe woods
Visited September 2023
Highparks Medical Practice has not yet replied.
-
Review titled Terrible reception system.
Rated 2 stars out of 5
by G. Davies - Posted on 13 July 2023
Frustration has finally led to me writing this. The reception system is impossible to deal with. I have the same issue every time. Whichever option you choose feeds you into the same queue, which only ever seems to get longer. I need to book a blood test; the recorded message tells me not to use the e-consult for this (which is closed anyway), and instead to call. But also it states that the phone system is at capacity for the day. It is 11:20 am and I can't even book a blood test. Please stop hiding behind recorded messages. If you have no appointments for 3 weeks, 6 weeks, whatever, then please just tell me that and I can at least get in the line. I don't have all day to sit on the phone, I'm normally working when your e-consult is open and can't get online. Many people don't sit behind a desk all day with access to the internet. I avoid calling or even using the practice at all costs because of these systems, which I can only conclude are designed to frustrate to hide the fact that there are no appointments. I finally received a message on the phone at noon stating that the practice is now closed for staff training and will re-open tomorrow. Funnily enough, this happens every day that I need to call. They must be very well-trained staff. This is an absolute joke. The doctors, when you finally get to speak to them, are very helpful. You just have to find a way past the gatekeepers first.
Visited July 2023
Highparks Medical Practice has not yet replied.
-
Review titled Very helpful today
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
My husband is currently unwell with a probable chest infection. I was very worried about how on earth we could get him some prompt treatment knowing how challenging it is to get an appointment or even get through by phone. I rang this afternoon, explained my concerns and got a call from the Duty GP within minutes. Couldn't ask for more prompt care.
Visited May 2023
Highparks Medical Practice has not yet replied.
-
Review titled Incompetent Practice
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
I had a blood test on the 20th of March. Went to the practice to check the results and was told that the hospital couldn’t carry out the tests because they arrived from the doctors too late. Asked why I wasn’t called for a retest, was told that nobody had looked for the results or the hospitals comments. I am now back to square 1 and I am booked into have another blood test on the 19th April.
Visited April 2023
Highparks Medical Practice has not yet replied.