Hightown Surgery
Hightown Gardens, Banbury, Oxfordshire, OX16 9DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Kevin Waldron - Posted on 17 October 2023
Speedy efficient and well run for the Covid/flu vaccinations; such a shame it is so hard to get a reasonable appointment time or actually see a doctor face to face where has it all gone so wrong at Hightown over the last 3-4 years?
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled The Best Surgery
Rated 5 stars out of 5
by Maggi Tustain - Posted on 24 October 2023
I am always listened to and shown kindness and respect , my voice is heard .I know I will always be seen face to face if required . All staff at Hightown Surgery demonstrate empathy and understanding .
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Gill Dawson - Posted on 14 October 2023
Attended for Covid and flu vaccinations - straight in and out before actual appointment time.. All staff very friendly and efficient.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Covid and flu jabs
Rated 5 stars out of 5
by Valerie Russell - Posted on 29 October 2023
We had our jabs on Saturday. The staff were pleasant and courteous and extremely efficient. This was a good experience and we are grateful to all involved.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Good doctors, not so good receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2023
When trying to make an appointment, the phone lines are painfully slow. They are understandably very busy but the efficiency & speed of the reception team is seriously lacking. I have observed this at the front desk also. When you do manage to get through they are polite & nice enough but robotic, no use of discretion or common sense relating to patient-specific problems, just the same scripted answers. I have been trying to make an appointment for my young baby & there has been zero basic common sense used, even after I have described the issue. I have worked in healthcare reception & admin myself for many years & find their service & lack of knowledge quite baffling. Not sure if it's a lack of experience or confidence but the phones & triage service needs serious attention & is not fit for a practice of this size. It just isn't efficient or effective at all. On seeing a doctor, I was very pleased with the consultation & treatment and found the doctor to be professional & kind. One nurse is also absolutely lovely, the other is not great with babies which is unfortunate for someone administering childhood vaccinations.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Vaccine
Rated 5 stars out of 5
by Liz Anderson - Posted on 16 October 2023
Extremely well run vaccine clinic volunteers and staff were very helpful kind and efficient! parking was also no problem
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Great Practice
Rated 4 stars out of 5
by Shirley - Posted on 28 October 2023
The staff are always very helpful, efficient and approachable. They help you feel relaxed in a clinical setting.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Partyka - Posted on 15 October 2023
The staff were helpful, friendly and informative. A very good team. The organisation was superb and gave me confidence in their abilities.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Covid jab great job
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
No wait, smooth service, in and out no problems. Nurse was friendly, all staff very friendly thanks.
Visited October 2023
Hightown Surgery has not yet replied.
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Review titled Efficient and effective
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Recent Covid/Flu jabs were administered extremely efficiently. From arrival to leaving probably less than 5 minutes, clinicians, staff and volunteers all worked well together and with a smile. Overall a very positive experience.
Visited October 2023
Hightown Surgery has not yet replied.