Hildenborough Medical Group
The Hildenborough Med.Ctr, Westwood, Tonbridge Road, Hildenborough, Tonbridge, Kent, TN11 9HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Loraine Relph - Posted on 25 June 2024
First class service for my family . I had a chest infection and was seen within five minutes a telephone call followed up by a face to face appointment within 30 minutes . The Dr was very thorough and prescribed antibiotics . My husband had been very I’ll last year and had a big bowel operation. The drs were amazing and referred him immediately . He was sent for various tests and he was seen so quickly, The staff are always pleasant and the drs are very thorough . We are very happy with Hildenborough medical centre and the service they provide . We would recommend them highly .
Visited June 2024
Hildenborough Medical Group has not yet replied.
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Review titled Quick & Effective
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2024
I recently called the practice concerned with an issue, I got a telephone appointment that day to discuss it. After symptoms persisted I called again and was seen that day. After inspection I was referred for an ultrasound and this happened only 48 hours after my GP appointment at Hildenborough. I thought the turn around was so quick and all involved were professional. Particularly the doctor who referred me for the scan. It was all very quick and effective, I am very pleased with the service provided. Thank you.
Visited April 2024
Hildenborough Medical Group has not yet replied.
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
I needed a repeat prescription. DR wanted to check which is sensible and said to book an appointment. The next appointment was in 15 days time. How is that 1) acceptable and 2)offering good service. I am aware of other NHS surgeries in Tonbridge that have appointments available far quicker and also the time waiting on the phone is not as long. Once speaking to the team the service is good but the availability of appointments is poor.
Visited February 2024
Hildenborough Medical Group has not yet replied.
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Review titled Service was beyond expectations
Rated 5 stars out of 5
by Anton - Posted on 15 May 2023
After missing a doctor's afternoon call back, he called me again at 7.20pm. He invited me to attend the surgery straight away and gave me a prescription to pick up in Tonbridge that evening. There were two reception staff waiting to let me in to the surgery. Amazing service. Thank you!
Visited May 2023
Hildenborough Medical Group has not yet replied.
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Review titled Supportive Team
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
Excellent GP’s and nurses. Hard working and pleasant receptionists, who are under great pressure with many requests. The pharmacists are superb.
Visited March 2023
Hildenborough Medical Group has not yet replied.
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Review titled Deliberately obstructive
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2023
Receptionists are now taking medical decisions. They call themselves the Care Navigation Team but they are medically unqualified receptionists. Their job is to stop you from seeing a GP. I needed a prescription from my GP. The receptionist asked what my symptoms were and said it sounds like I have Covid. I didn't, of course but she insisted I get a Covid check from a pharmacists and she would tell a pharmacists to call me the following morning. Of course I never received the call. I called again two days later and told her to stop messing about and to get a GP to call me as it was serious. She got the message. GP phoned issued a prescription over the phone, picked it up within the hour and less than two days later i had fully recovered. Also never get the GP to change your prescription at this surgery. It's next to impossible to get through the receptionist (sorry Care Navigation bod!) to get it changed back if it doesn't work. Very poor service and unhelpful. Tried changing doctors but no other local options so just have to stay ill.
Visited March 2023
Hildenborough Medical Group has not yet replied.
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Review titled I can never get through on the phone
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I was in the phone queue for over 2 hours. When I joined the queue the system told me that there were more than 30 callers in the queue. After an hour I got to be caller number one in the queue and I had to wait in that position for over an hour! The line then went dead - a total waste of 2 hours for me! Does this mean that they are deliberately not picking up the phones or is the phone system defective?
Visited January 2023
Hildenborough Medical Group has not yet replied.
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Review titled Hold music
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
The receptionists never answer the phone and rather than a message saying they are very busy and ring later - or even better giving you an approximate wait time you get endless music. I am now up to 50 minutes and it is just a totally unfair assumption that other peoples time doesn’t matter. This is a regular occurrence
Visited September 2022
Hildenborough Medical Group has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Do not answer telephones, GPs inadequate compromise patient care. Unfreindly, many complaints over getting hold of anyone. No test results. No monitoring of patients health care. Striking off medications without consultations or notice. No apointments. No email address that apparently functions. if you want good care, honesty, a GP practice that answers their telephones this practice we do not recomend at all, worst in Hildenborough.
Visited September 2022
Hildenborough Medical Group has not yet replied.