Hill Brow Surgery Pms Practice
Hill Brow Surgery, Longcroft, Mapplewell, Barnsley, South Yorkshire, S75 6FHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New NHS system
Rated 4 stars out of 5
by David Highfield Minnis - Posted on 13 February 2024
Needed to order more meds but found the new system for security over zealous, even more security than banks. Finally gave up at the point of allowing access to my phone (just couldn't master it) (am I the class dunce or are others in the same boat) and resorted to phone. This extra security seems to be a step backwards from the system that was already in place
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
98 phone calls then in queue number 15. Pressed for call back. After an hour finally call back came through, then hung on for a further 30 mins before I finally gave up. Disgusting service. If you need anything such as an appointment then you have to physically go. What are the elderly/infirm/ immobile supposed to do?, Just wish another GP practice would open up in Darton. They need to sort out the reception staff/service. The Doctors are quite good once you get to see one!
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Understanding Caring Doctor
Rated 5 stars out of 5
by Adele - Posted on 01 March 2024
Amazing understanding doctor, really listened to my concerns. Very caring and explained everything so well. A really great experience
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Contact to surgery
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
Rang to confirm arranged time and place of contact with nurse. I had been informed of a phone call from nurse relating to blood tests. Then day before due call received a message stating I would have to attend at Hill Brow surgery. I tried to contact Hill Brow for over 3hours. The auto play back left me hanging on then just cut me off a few times. This seems to be a recurring and very annoying issue. I have had this happen several times. What are reasons for not answering calls? Is it a staffing issue? Can you set up an automated system for leaving non urgent messages and have a member of staff dealing with them?
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Gemma Kaye - Posted on 26 February 2024
I have also left an email to compliment this service too This new service is superb! I don’t contact the GP very often and to be honest when I used to call for an appointment I never had a problem and it worked for me I’ve contacted my surgery on 2 occasions using this new online service and on both I have been answered promptly! It works brilliantly alongside my busy work and family life as still have to work even though not well! Service today was fantastic, had a reply and plan within a few hours! Thanks again!
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Great staff in certain areas
Rated 3 stars out of 5
by Chris - Posted on 22 January 2024
I received ver good service from both Dr and wellbeing team, but receptionist 90% are great a couple have no empathy. Contact to surgery is well below what you would expect and it is impossible to get appointments when needed and get told to see out of hours Dr that you have never spoken to before. This surgery has some good staff but service is rubbish until you get to see someone.
Visited January 2024
Review titled Hill Brow Surgery Pms Practice
Replied on 26 February 2024
Dear patient, from 8th January 2024 the system changed, taking away the need to call or come in person to the surgery to make contact. If you visit our website at www.hillbrowpartnership.co.uk and click the green contact button you will be able to complete an online form which goes directly to the triage team of qualified GPs who will review and action appropriately. This new system has seen significant reduction in waiting time for appointments, as any patients who require a same day appointment will be called to arrange and by qualified clinicians reviewing all contacts the patients who need to be seen are getting seen within 2 weeks, which is a reduction of 6 weeks from the old system. As always we appreciate your feedback
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Review titled Not fit for purpose Practice
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
Unable to get through to reception hours on hold you finally give up, this Practice needs a new complete management team which are currently letting this Practice down.
Visited January 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Good doctors
Rated 5 stars out of 5
by Margaret Hyslop - Posted on 19 January 2024
Excellent follow up from initial contact. Tests arranged quickly. Thorough examination. Good advice on treatment. Reassuring explanation.
Visited January 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Not Fit For Purpose
Rated 1 star out of 5
by Andy - Posted on 06 January 2024
I've been trying to get an appointment here for 5 weeks, I've phoned, I've attempted to book an appointment online, and I've visited the surgery. You can never get through on the phone lines, if you do you're either cut off or told there are no appointments available. If you request a phone back they either don't bother, or just leave you hanging on "for an operative" then cut you off. When visting personally you are told in an off hand manner that there are no appointments - what never?? Go online at 8am on Monday morning and there are no available appointments! Perhaps this practice follows the ethos of the well known ~ but fictional miser from the well known novel (I'm not allowed to mention either book title nor character here as it's seen as a breach of NHS rules on naming names of practice staff or patients (yes, honestly!!) ~ when he said "well let them die and reduce the surplus population" This practice is not fit for purpose.
Visited December 2023
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Cancelled appointment 1 hour before attending by text after waiting for several weeks. This is the 3rd time this year . Surgery really isn't fit for purpose .
Visited December 2023
Review titled Hill Brow Surgery Pms Practice
Replied on 26 February 2024
Dear patient, we apologise that your appointment was cancelled. This only happens when a clinician is off sick on the day of the appointment, and every effort is made to put the appointment with an alternate clinician before any cancellation, however this is not always possible.