Hill Top Medical Centre
15 Hill Top Road, Warley, Oldbury, West Midlands, B68 9DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring advice
Rated 5 stars out of 5
by Ian Dickinson - Posted on 23 April 2024
I have had two telephone conversations with the Doctors. He has been caring, considerate and explained everything that I needed to know ñ very carefully. I was very impressed by his attention to my case and to his manner. I was left feeling cared for and I understand the way forward.
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 23 April 2024
Dear Mr Dickinson, Thank you very much for your feedback about our surgery. I am very glad that you have been please with your appointments, and felt that the GP was caring and explained things well. We try our very best to ensure that our patients are at the heart of everything that we do, which is part of our mission statement. I will inform the GP of your kind words and also discuss at our next practice meeting. Kindest regards Linda Jones Practice manager
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Review titled Rude Receptionist
Rated 1 star out of 5
by Sam - Posted on 08 March 2024
I spoke to a new receptionist yesterday and was not happy, she was so rude, she didnt want to listen to me and in the end huffed and put the phone down whilst I was trying to speak
Visited March 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Sam, Thank you for your feedback about one of our reception staff. I am Linda, the Practice Manager here at Hill Top Medical Centre and I am very sorry that your had such a poor experience recently. I am sure this must have been both a frustrating and upsetting experience. All our reception team receive training for this important role of the face of our surgery, and I am disappointed that you did not receive the service we would want for you and all our patients. I will discuss your comments at our next Practice Meeting, where we will discuss what happened, what should have happened and how we make sure that this does not happen in the future. If you could remember our staff members name it would be really helpful so that I could provide further training and coaching for them. You can contact me on 0121 506 6850, where I would be happy to discuss this further with you if you would wish to do so. Kindest regards Linda Jones Practice Manager
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Review titled Leg pain
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2024
Good quick friendly advice, doctor was helpful. Reacted to my phonecard request with a face to face appointment, hopefully I will get a resolution now
Visited March 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear patient, Thank you for your feedback. I am so glad that you were pleased with our service and you feel that the doctor was helpful with your leg pain. I hope your pain has settled now. I will let the staff know your feedback in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
Whilst it has been difficult to get through on the phone I have managed to access the surgery via the app Attentive to my recent blood pressure and renal issues . Steps to improve are very noticeable with the changes implemented Good work !
Visited February 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Anonymous, Thank you so much for your feedback, and I am so glad that you were able to access the surgery via our app. Incidentally, we have now had a new phone system implemented which should make contacting the surgery a much easier process for all our patients. We are working very hard to make improvements to our surgery for the benefit of our patients. I am very happy that these changes are now being noticed, and that you are happy with the service you received recently. Thank you for your kind words, which I will discuss at our next practice meeting. I am sure your comments will motivate all of our staff to improve our service still further. Kindest regards Linda Jones Practice Manager
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Review titled Overall GP Practice
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2024
The GP we saw today was amazing with my daughter, and he thoroughly checked her and gave me some great advice and explained well. He made me and my daughter feel safe, looked after and Happy. But I do feel as a whole from being with Hill top a number of years the lack of communication within the service does let the place down. Its impossible to get an appointment when you need one, some of the receptionists aren't very helpful and just rush you off the phone, they tell you to call back at 8am in the morning knowing you most likely won't get an appointment again. I understand GP's are busy, but surely something has to change in regards to getting appointments.
Visited February 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Patient, Thank you for your feedback regarding our practice. I was delighted to hear that both you and your daughter had a great experience with one of our GP's, and that your daughter felt safe, looked after and happy. I am sorry that you feel it is impossible to get an appointment at the surgery. We do try our best to accommodate patients as much as we possibly can, and despite offering more appointments than ever before, demand still outweighs capacity on occasion. Our reception team is trained to offer other avenues of care to patients where this is appropriate, and also when we are full to capacity. I will reiterate this to all members of our reception team, to make sure that we are offering this service consistently, at our daily meeting (where we discuss items which we want all staff to be aware of as soon as possible) and again at our next practice. meeting. Our receptionists are trained in customer service, however I will suggest a re-visit to their training would be beneficial in view of your comments. Thank you once again for taking the time to give us feedback to allow us the opportunity to improve. Kindest regards Linda Jones Practice Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Alex Benton - Posted on 04 January 2024
Doctor was understanding and provided solutions to help put mind at ease regarding the problem. Very friendly and professional, would recommend
Visited January 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Alex, Thank you for taking the time to provide us with feedback. I am very pleased that our clinician was able to help you with your problem and you felt reassured following your consultation. Thank you for also recommending us in your comments. It is very humbling. I will ensure that all staff and in particular the clinician you saw are made aware of your feedback. Kindest regards Linda Jones Practice Manager
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Review titled Excellent customer service
Rated 5 stars out of 5
by Duncan Crawford - Posted on 30 January 2024
I had to contact the surgery last week regarding one of my residents and after a few minutes wait I spoke to a very helpful receptionist who was very polite and informative. During the next few days 2 of her colleagues phoned me back with updates and then I spoke to a GP who was very friendly and helpful. Excellent customer service!
Visited January 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Duncan, Thank you for your positive feedback, We work extremely hard to give the best patient service that we can. I will pass on your kind words at our daily meeting and monthly practice meeting
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Would like to start with the receptionist who was a pleasure to deal with and managed to get me a face to face when I explained my problem. It did take nearly an hour to get through and nearly 50 calls but this is better than most GP surgeries and I did get an appointment for the same day. My appointment was an hour late but the doctor did explain that he'd had to rush out to 2 emergencies, these do happen and if I'd had to go to A&E I'd have been there hours so I didn't mind the wait. The doctor I saw was very professional and understanding and immediately put me at ease. All my concerns were listened to including ones that I hadn't gone there for. My appointment lasted a good 20 minutes I didn't feel rushed and left with all the information I needed and not a prescription for something that I probably didn't need. Within 10 minutes of leaving the surgery I'd received the messages I needed to book the necessary appointments I needed to book. Have read some of the reviews for the surgery and can understand people being frustrated but think the surgery is trying to turn things around and this won't happen overnight it will take time and patience something we all seem to be lacking these days.
Visited January 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Patient, Thank you for your kind and thoughtful review. Thank you also for your understanding when your appointment was unfortunately delayed - this is something that we have absolutely no control over, however we do try and move appointments around to try and alleviate delays wherever possible. As a practice we are working extremely hard to make our patient experience as good as it can possibly be, and I appreciate your support of our efforts. Our staff will be very glad to hear your comments at our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Lack of empathy, poor listening skills.
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
When and if you can get through to some of the receptionists and actually talk to a doctor … hard to get to see one, I k ow my asthma more than anyone, yet the doctor at the other end of the phone ( who clearly changed the subject twice) didn’t want to listen, seemed rushed, I was still talking when he wanted to end the call, and still can’t get my medication on repeat when been told it is on repeat. Can phone up to 386 redials before 8.35 and no appointments or call backs left, no prebooks for over 3 weeks… come on CQC open your eyes, a poor patient one day ain’t going to get the care/ treatment they need, what happened to “Duty of care” .. I’ve had 3 operations and no check up or even a call to see how I am, now I’m left chasing up aftercare. .. 1 of the ops a Gp recently advised me to have a think about having… just shows they don’t read notes!
Visited January 2024
Review titled Hill Top Medical Centre
Replied on 05 April 2024
Dear Patient, I would like to thank you for your feedback. I can see from your comments that you have several different encounters that you have been unhappy with. I would very much like to investigate this further with you however you have posted your feedback anonymously. I wonder would you be willing to contact me so that I can try to resolve these issues with you? Kindest regards Linda Jones Practice Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Katherine Lawrence - Posted on 28 December 2023
The doctor that we saw on our sons appointment was brilliant. He was patient, friendly and made sure we fully understood everything before we left. He was brilliant with our son he’s autistic and made our son feel comfortable. He spoke to him gently and interacted with him. Honestly so nice to see. Very professional and kind.
Visited December 2023
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Ms Lawrence, What lovely feedback - on behalf of our surgery, thank you. I am so glad that you and your son were happy at your sons appointment and that our GP made you son feel comfortable. I will make sure that the GP you saw sees your comments, and I will discuss your feedback at our next monthly practice meeting. Kindest regards Linda Jones Practice Manager