Hill View Surgery
Kirklington Road, Rainworth, Mansfield, Nottinghamshire, NG21 0JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Richard Fox - Posted on 12 July 2024
Making an appointment was relatively straightforward given the current constraints that all primary care services are working under. My consultation with a GP today was professional,friendly and extremely helpful. The appointment felt efficient without being rushed and I left with a feeling of confidence. I have had similarly good experiences with appointments with both a GP and practice nurse in the last 6 months.
Visited July 2024
Review titled Hill View Surgery
Replied on 15 July 2024
Dear Richard, Thank you for taking the time to give us your feedback. We really appreciate your comments. Your feedback has been passed on to all staff. Kind regards Hill View & Farnsfield Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
I Just wanted to pass on my compliments and gratitude towards your member of staff that triaged my call today at 2.36pm. I explained my situation, as I am crossing over from Southwell practice and needing a medication prescription as I have run out. She very kindly requested this from the GP and it was processed and turned around within 2 hours. This is incredible service and her telephone manner was superb!!! I cannot recall her name but please pass on my compliments and sincere gratitude.
Visited July 2024
Review titled Hill View Surgery
Replied on 09 July 2024
Dear patient, Thank you for your lovely feedback. We are pleased you received your prescription quickly as you had ran out of medication. Your feedback has been passed on to the staff member who you spoke to. Kind regards Hill View & Farnsfield Surgery
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Review titled excellent service
Rated 5 stars out of 5
by John H Smith - Posted on 13 June 2024
I went for a ECG today. It was done on time and very efficiently. While there the nurse recomended to take blood while there seeing my medication review is coming up. Efficiency is definitely important, well done.
Visited June 2024
Review titled Hill View Surgery
Replied on 18 June 2024
Thank you for your lovely feedback. We appreciate you taking the time to write this. Thank you Hill View & Farnsfield Surgery
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Review titled Care and help
Rated 5 stars out of 5
by James Bostock - Posted on 20 May 2024
I was asked to fill a form out.I have difficulty in writing,and straight away the receptionist asked did I need help,she came round & filled the form for me.I thanked her. This surgery & the Farnsfield one are a great advert for the NHS.
Visited May 2024
Review titled Hill View Surgery
Replied on 22 May 2024
Thank you for taking the time to write this lovely comment. As a surgery we try to be as helpful as we can to our patients. We appreciate your comment. Thank you!
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Review titled Kindness, friendliness and Professional Ability
Rated 5 stars out of 5
by Gary Holforx - Posted on 23 April 2023
From the lovely receptionists to the phlebotomists to the health care assistants- to the very Doctors themselves: "There is no lull in kindness, friendliness or courtesy- All give everything of themselves whether on a telephone or in person! I was very scared on this last appointment and my Doctor didn't try to pass my concerns off- she allowed blood tests and other to allow for explanation to my concerns- good news or bad news- answers would be gotten. Since joining the practice I have had some really pleasant interactions and though concerned right now- Know the professional ability of all will give me the assurances and any help that can be provided. I rate this surgery Very Highly and would especially recommend it to those with newborns- i.e. Young parents as the kindness and compassion they all exude is absolutely top notch and genuine!
Visited April 2023
Review titled Hill View Surgery
Replied on 27 April 2023
Thank you so much Gary for taking the time to write this lovely comment. Your compliments have been passed on to all staff.
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Review titled Excellent practice
Rated 5 stars out of 5
by James Bostock - Posted on 27 February 2023
I was having difficulty with the internet, & trying to link with my wife on the NHS app.I was given an appointment,& within a few moments my problem was solved,this surgery & staff have taken care of us for 3 very difficult years.Nothing but praise for everyone.Thank you.
Visited February 2023
Review titled Hill View Surgery
Replied on 28 February 2023
Thank you for taking the time to send us your lovely feedback. Your message has been passed on to the team.
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Review titled Appalling !
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Waited for a telephone appointment. Doctor had not read my notes, was asking me about why i had ask for the call. Told her and she went over old results not the ones i ask for. Then told me i had to make another appointment for a blood test , told her if she had read the notes she could have seen i already had an appointment. Then she still had no idea what the problem was , i told her 3 times and then she kept saying i was shouting ! How do you make a doctor listen ? Had absolutely no idea what i wanted and never even tried to help. I told her 3 times what results i was supposed to be discussing…then she said they hadnt got the results !!! The doctors had told me to make an appointment as they had the results which were abnormal, she said she hadnt got them. Very detrimental to my health as now i have to make one again with someone else when i could have been starting treatment ‼️ Appalling .
Visited November 2022
Review titled Hill View Surgery
Replied on 23 January 2023
Thank you for your review. We are sorry that your experience with the surgery did not meet our normal high standard. We know you have discussed this recently with our Practice Manager. If you feel that you need to discuss anything further please contact the us.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Usually visit Farnsfield surgery but this time attended rainworth due to available appointments. Great service and the doctor was excellent . Did not feel rushed and really pleased with the service.
Visited October 2022
Review titled Hill View Surgery
Replied on 23 January 2023
Thank you for your kind comments, these have been passed to staff members. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Exemplar
Rated 5 stars out of 5
by John Park - Posted on 27 July 2022
Just had a diabetes review. On time and extremely pleasant and thorough. Thank you so much for your care and attention. Even used my used name and not my first name - very thoughtful. Thanks too to the receptionists - so welcoming.
Visited July 2022
Review titled Hill View Surgery
Replied on 11 August 2022
Thank you so much for taking the time to write a review of the surgery. Lovely feedback and all the staff really appreciate it.