Hillcrest Surgery
9 Twickenham Road, Kingstanding, Birmingham, West Midlands, B44 0NNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hillcrest Surgery.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anita Pettitt - Posted on 17 October 2023
Today I had to contact the surgery after hearing horror stories lately you dread phoning! However, I phoned at 8am and by 8.10 a pleasant answer to my call (especially when you don’t feel well) I was offered a phone call or face to face appointment within seconds! I chose a call! By 10am I was contacted and my issues dealt with. I am lucky to have a great surgery and the staff are always pleasant and helpful
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Anita We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Caroline Mcpartland - Posted on 17 October 2023
Very polite and so caring lovely couldn't ask for a better nurse she was above and beyond made me feel relaxed she listened to me took time to talk to me and was just so nice about everything she advised me and told me not to worry that we would sort things out with my weight when my breathing got a bit better I left the surgery feeling a lot more relaxed than I did with my last review.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Caroline We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Satisfactory consultation
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2023
I was listened to sympathetically and given straightforward, clear advice which I was able to understand and and follow.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Never had a problem with this practice.
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
I called the surgery for a callback regarding blood results for my son. I got through very quickly. My callback rom the GP was within the time frame given. The Doctor was helpful and very understanding. I have to give this surgery credit. The staff at reception are always very helpful.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
Needed reassurance about my health urgently, Doctor rang back in a couple of hours, talked me through it and issued new medication.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Good practice.
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2023
It was a telephone conversation with the doctor about my medication and he was able to sort it and I now have the right medication.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled ok
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2023
receptionists are great not so sure about the doctors never see me hardly !! we need more doctors to see us and i can hardly even hear on the phone appointments ! not good need better service from doctors
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Missed call back
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
After I didn't recieve a call back from my gp. On the second attempt to speak to my gp I was very happy with the service offered. I had face to face consultation and a referral to physiotherapist. Thank you
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Take a long time to answer the phone.
Rated 3 stars out of 5
by Anonymous - Posted on 17 October 2023
Every time I contact the surgery, I am told that I'm number 1 in the line and this can take up to at least 5-10 minutes before I talk to a Receptionist. Once I get to talk to someone, they have to have advice from another colleague!!! So I am thinking about changing doctors.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Lovely and informative nurse
Rated 4 stars out of 5
by Anna - Posted on 06 October 2023
I went in for a doctor’s appointment and asked if I can book a flu jab. The receptionist was very helpful and understanding and booked me in straight after my doctor’s appointment. The nurse was very thorough and noticed I didn’t have a health check done for a while…and told me that as she has a bit of time spare she’ll do it there and then. So, all in all, extremely helpful staff and very thorough and informative nurse. Really pleased with today’s visit at Hill Crest Surgery.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Anna We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team