Hillcrest Surgery
9 Twickenham Road, Kingstanding, Birmingham, West Midlands, B44 0NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2023
I’m amazed that while the surgery serves a large area and has a list of medical staff there are rarely any appointments no more face to face and definitely no connection between doctors and patients shocking
Visited July 2023
Review titled Hillcrest Surgery
Replied on 04 September 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Good practice
Rated 5 stars out of 5
by Akinfemi Bolaji Alade - Posted on 25 July 2023
I appreciate the GP professional attention and expertise. The appointment was timely and precise. We were done within minutes and he assured me that a further action or referral will be given to my son who has a knee injury. He assured us a physiotherapist will see him soon to assess the knee injury and take it up from there
Visited July 2023
Review titled Hillcrest Surgery
Replied on 28 July 2023
Dear Akinfemi Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Shoulder pain
Rated 5 stars out of 5
by Ndu Opara - Posted on 25 April 2023
I had trouble lifting my left arm, gp examined me was very knowledgeable regarding my situation gave medication put in a referral which I will now wait to hear back from, overall good experience from hillcrest surgery as always.
Visited April 2023
Review titled Hillcrest Surgery
Replied on 02 June 2023
Dear Ndu Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Need Improving
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
The staff on reception need training. Nothing but stress when dealing with this GP. I would not reccommend this practice
Visited February 2023
Review titled Hillcrest Surgery
Replied on 15 February 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Adam Evill - Posted on 10 February 2023
After 324 calls from 7:30 this month I resorted to 111, with in 3 mins I was speaking to the operator and with in the hr I had a telephone consultation from the gp, not sure if the receptionist didn’t turn up for work but could not get though what’s so ever, on the odd occasion I needed the gp prior it has been the same case often days to get through The airmed app doesn’t allow to book appointments either only basic prescriptions If I could I would leave the practice for an alternative one
Visited February 2023
Review titled Hillcrest Surgery
Replied on 15 February 2023
Dear Adam Evill I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Compliment to surgery
Rated 5 stars out of 5
by Anita Pettitt - Posted on 09 December 2022
I would like to send my thanks and appreciation to the staff at Hillcrest Surgery. They are so helpful and will always go the extra mile to ensure their patients get the best possible experience when contacting or just asking for help. They are approachable, polite and generally happy to help. To all the receptionists, doctors and nurses thank you for taking time to help your patients in a professional and helpful manner
Visited December 2022
Review titled Hillcrest Surgery
Replied on 16 December 2022
Dear Anita Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2022
Prompt to phone me back and deal with my problem 2hours later l was texed by chemist to collect my prescription over all very good service
Visited December 2022
Review titled Hillcrest Surgery
Replied on 06 December 2022
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team