Hillcrest Surgery
9 Twickenham Road, Kingstanding, Birmingham, West Midlands, B44 0NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and polite
Rated 4 stars out of 5
by Colin - Posted on 04 July 2024
The person I was seen by was very professional and polite. I was seen ontime and the whole experience was trouble and pain free
Visited July 2024
Review titled Hillcrest Surgery
Replied on 08 July 2024
Dear Colin, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
Called surgery at 12 pm spoke to a lovely receptionist, (sorry didn’t get your name)no routine appointments were available . Receptionist asked for my symptoms, I explained I had been really poorly for 3 days, she advised I will get a call back this afternoon. Within 10 minutes the receptionist called back to say GP wanted to see me straight away. I got to the surgery within 10 minutes. Was seen by the gp along side the lovely receptionist who chaperoned . Thank you so much for all your help. Both the receptionist that were on the desk at midday today are outstanding, always kind and friendly Thank you for showing you care you are amazing:)
Visited June 2024
Review titled Hillcrest Surgery
Replied on 28 June 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Venecia Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Chris Simmons - Posted on 27 June 2024
I phone for a appointment in the morning Doctor phoned me with 3 hours had my prescription with in 24 hours
Visited June 2024
Review titled Hillcrest Surgery
Replied on 28 June 2024
Dear Chris Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Venecia Patient Experience Team
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Review titled Lovely practice
Rated 5 stars out of 5
by Carol Yates - Posted on 21 May 2024
My experience was very very good, and was treated with the most respect and concern about how I was feeling with the news I had received about my condition.
Visited May 2024
Review titled Hillcrest Surgery
Replied on 28 June 2024
Dear Carol Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Venecia Patient Experience Team
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Review titled Prompt
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2023
I like that when you call the surgery at 8am you get the choice between staying on hold or receiving a callback based on your position in the queue. I remained in the queue and there were only 8 people ahead of me so I got through within ten minutes. The receptionist was very efficient and I received my call back from a clinician within 2 hours. Very pleased with the service.
Visited November 2023
Review titled Hillcrest Surgery
Replied on 05 December 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Very supportive workers
Rated 5 stars out of 5
by Irene - Posted on 17 October 2023
The team are very supportive to me as I am supporting a very vulnerable patient. I live 200 miles away and rely heavily on phone contact. We find solutions to the issues. Thank you
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Irene We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Helpful Receptionist & Service
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
Receptionist polite & helpful - Doctors are good - had a choice of a telephone call back or to be seen face to face , which is excellent. I feel like this GP surgery will always help and not let you suffer- Nurses are great too..
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by G.Pearson01@hotmail.com - Posted on 23 October 2023
The doctor was excellent very helpful and easy to talk to explained everything and advised a follow up appointment
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anita Pettitt - Posted on 17 October 2023
Today I had to contact the surgery after hearing horror stories lately you dread phoning! However, I phoned at 8am and by 8.10 a pleasant answer to my call (especially when you don’t feel well) I was offered a phone call or face to face appointment within seconds! I chose a call! By 10am I was contacted and my issues dealt with. I am lucky to have a great surgery and the staff are always pleasant and helpful
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Anita We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Caroline Mcpartland - Posted on 17 October 2023
Very polite and so caring lovely couldn't ask for a better nurse she was above and beyond made me feel relaxed she listened to me took time to talk to me and was just so nice about everything she advised me and told me not to worry that we would sort things out with my weight when my breathing got a bit better I left the surgery feeling a lot more relaxed than I did with my last review.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Caroline We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team